ArtBySeezal

I am unable to issue refunds for custom made orders.
It is the customer's responsibility to order in good time and check the wording that you provide is correct.
Any details for personalised wording are copied and pasted onto the design. I only change the style and size of the lettering to fit in with the card, so it is important the details provided are correct.

On very rare occasions items can go missing in the post. Unfortunately delivery is out of my control once dispatched. A claim can be made via Royal Mail for compensation 2 weeks after posting for UK, 30 days for overseas.

PLEASE ENSURE YOUR ADDRESS IS CORRECT. The address on your Etsy order is the address that the item will be posted to. If there is an amendment to your address please send a message via the Etsy conversation and not the email address. I cannot be responsible for non-delivery if the address is wrong. If a card needs re-directing after a failed delivery the postage will be charged at the same rate.
If a purchase is cancelled after payment has been made the refund is subject to a deduction to cover non-refundable commission charged by Paypal to myself for accepting the payments.

** COVID 19 ** PLEASE NOTE before ordering.
*** Terms and conditions due to COVID-19 disruptions.
I'm still processing orders as usual, however, please allow for delays in delivery as The Post Office have a reduced service.
Please be aware I am unable to guarantee delivery times during the pandemic. Please be aware of this before placing your order. ***
Check the link for Royal Mail updates:
https://www.royalmail.com/coronavirus

Cards will be dispatched to the shipping address shown on your Etsy order confirmation e-mail, and I am not responsible for packages shipped to the wrong address. Please inform me straight away via the Etsy conversation for any amendments.

Orders are shipped from the UK within 5 business days of being placed. Business days do not include weekends. If you require a quicker turn around, please select the URGENT option at checkout and I will ensure your card gets priority and dispatched first class the same day or next day depending on the time the order is placed. However by placing an urgent order I can only guarantee a quick dispatch, I cannot guarantee delivery time.**

Orders are dispatched via Royal Mail. Delivery time in the UK for Royal Mail is approximately 1-3 business days from the date of shipment. Business days do not include weekends. However, please note that Royal Mail does not guarantee a specific delivery date, and in some cases delivery may take longer than 1-3 business days, especially during the busy bank holidays. Please note that I cannot ever guarantee delivery by a certain date, as Royal Mail does not guarantee transit time nor a specific delivery date, nor do I have any control over Royal Mail delivery times.

**If you are in the UK and require a guaranteed next day delivery, there will be an additional charge of £6. Please send a message prior to ordering to arrange this.


INTERNATIONAL ORDERS are shipped via Royal Mail, and usually arrive within 3-5 working days for Europe and 5-10 working days for the rest of the world. However, this is a guide and Royal Mail do not guarantee transit times for international shipments. Any customs fees are the responsibility of the buyer.

If you suspect your item has gone astray, you can request compensation through Royal Mail 30 days after postage.

Please would you include the date you need the card to be delivered by on your order. This will help me get it to you in good time.