ArtBySunfire

If you are not completely satisfied with the item for any reason, please let me know within 3 business days of receiving it. I will do everything I can to make it right for you.

I will happily exchange/refund the product if it is returned in the original package and condition. Exchanges will be allowed on equal or lesser value items.

I will issue a refund of the item, minus the initial shipping charge. Return shipping costs are the responsibility of the buyer, so please return item(s) in original packaging. Don't forget to add *insurance* on the return for safe arrival.

All items on CLEARANCE, SALES (reduced price) and CUSTOM ORDERS are final sales. These items are not returnable or exchangeable!

Payment is due at the time of your purchase. I accept the following payment options:

Paypal
Direct Checkout with Etsy

** Please note that you do NOT need a PayPal account to pay via credit card. Simply select the "PayPal" button at checkout and you will be taken to a secure page where you can pay by credit card. **

Most orders, with the exception of custom or made-to-order orders, are shipped within 1-3 business days, Monday-Friday upon full clearance of payment. Your order will be shipped to the address on file with your payment processor, Paypal or Etsy.

***INTERNATIONAL CUSTOMERS PLEASE NOTE: Customs forms will be completed with your purchase price. Buyers are responsible for paying any Customs import taxes, duties, tariffs, VAT, or other charges assessed by their countries, and should check into those charges before making a purchase.***

I do use recycled packing materials for some items to help out the environment and to help try to lower shipping cost.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To complete your purchase, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the item that you are purchasing.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to complete your purchase, to settle disputes, or to provide customer support.

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

•
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests (b) enforce my agreements, terms, and policies (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues or (d) protect the rights, property, and safety of my customers or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Rights
If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

How to Contact Me
If you have any questions or concerns, you may always contact me at artbysunfire [!at] gmail.com