ArtOfPrincessM's Shop Policies
ArtOfPrincessM is artwork created by the young, emerging artist Princess M An artist based in California that works with watercolor paint and ink.
Each individual piece is handmade and is available as prints and originals.
I accept payment via paypal and etsy's direct checkout option because it offers the best security for buyers
All accepted currencies
~~Shipping Policies ~~
I ship from Mon-Friday. (I do not ship on weekends or holidays
Estimate arrival for your item depends on your location.
If you are in the US, your order should take 3-5 days to receive
International sellers, your order should take up to 7-14 days or more (depending on your location )
Each item will be sent through USPS and will be packaged securely
Packaging are as followed depending on size:
-Small pieces (Prints and small art work)
Sturdy document mailer/ bubble mailer.
-Pieces that are 14x17 inches and larger pieces exceeding the width of 18x24 inches
Sturdy Mailing tube with artwork rolled up securely.
For international orders, buyers are responsible for any import tax, duties, and tariffs. These taxes ARE NOT included with the initial retail price of each item.
The buyer is responsible for paying all taxes arising from any purchase made in this shop. BUYERS WHO DID NOT PAY THE TAX FOR THE ITEM UPON DELIVERY WILL RESULT IN DELAY IN ORDERS .
Due to some countries provisions in regards to printed material, some countries can not transact business with this store. The buyer is responsible for knowing what type of items can and cannot be imported to that country.
If you are not sure if you are able to receive any paper or print material please visit http://pe.usps.com/text/imm/ab_toc.htm
All transactions will be canceled and refunded if your country does not allow any printed material sent to your country
Refunds and Exchanges
I am not responsible for any delay caused by mailing services.
-Refunds in regards to Original Art pieces.-
If your Original art piece is damaged a full refund will be given. You must send pictures of the damaged image. No picture, no refund.
If your original art piece is lost through the mail I will give a full refund.
Refunds in regards to Prints:
If prints are damaged you must send a picture of the damaged print(s).No picture no refund.
I can either refund the cost of the print(s) or I will resend another copy of the print(s)
Depending on your choice.
Regards to dissatisfaction:
if you are dissatisfied with your art piece, for any reason. A full refund will be given. Or if you would like to exchange your art print for the same art print in better quality or different finish please send back the art print you receive, unless stated otherwise by me, since results may vary. If you choose to exchange you must pay for shipping and provide tracking to receive your new item.
Failure to follow any of the refund policies stated above will result in no refund.
~~Refunds/Returns on Made To Order Products~~
Pillows,Bags,Phone/Device cases,Canvas,Clothing, are ALL considered made to order products and will be made and shipped through the following manufacturers listed. Refunds/Returns will not be given since these are made to order items and some amount of the price was used to produce the items and are not kept in stock.
Refunds are ONLY given to damaged items. If your item is damaged you can either receive a refund or an exchange.
ALL SALES ARE FINAL ON THESE PURCHASES.
Once I have sent the payment to the manufacturer to help produce the items no refunds will be given.
If you are having second thoughts on your order you have 3 days after you placed your order to cancel your order for a full refund. After day 3 you can no longer receive a refund and you will receive the item.
Exchanges only occur if the product is damaged or defected. You must send pictures that show that your items have a clear defect or damage done to them, failure to send pictures will result in no exchange. Pictures are required to show proof of defect or damage to your item, I will review the photos and if I see a clear defect in the item or damage. Depending on the damage or the defect, results may vary and will be handled in a case by case basis and either me or the manufacturer will handle it depending on the case.
Minor defects are normally handled by me, and damages and large defects are handled by the manufacturer.
If you are required to send back an item you must send it back to either me or the manufacturer (where to send to package to depends on the situation ) You (as the buyer) are require to pay for shipping to have it shipped back to its stated destination. Please DO NOT send a package anywhere until you get a confirm address to send it to, that is stated by me.
You can not exchange the item for another item, you must exchange it for the same item you received.
~~LOST PACKAGES (MADE TO ORDER ITEMS)~~
Due to the high production costs of some items, items with the price of over $35.00 dollars must be reordered by the buyer at a discounted price in order to be received again.(usually $20.00 off (or more depending on the item) with free shipping) to recover a lost.
Please note that if you order a bundle of made to order items (Example: Two phone cases or any made to order items more than the quantity of one. ) These items can not be remade and reshipped to you if lost in the mail.
To avoid lost packages in the mail please make sure you contact your local post office to check on the provided tracking I have provided for you. Ask for a update on the tracking and to see if the package may have been sent to another address.
Also make sure the address you provide is the correct address, I am not liable for any mistakes made for the address you give me. You should be responsible for giving me your correct address.
Additional Policies and FAQs
If you are interested in commissioning the artist, please message her through etsy, her website, or email for more information.
Using any of Princess M's images, distributing images for profit, or selling images through any third party is considered stealing. You must ask permission to use any of the images belonging to Princess M, as well as get approval from the artist. A written document/consent contract is included in regards to any usage of the content belonging to the artist. Failure to follow will result in immediate action and will be reported.
~~Made to Order Items~~
These are products that are made using the help of a third party and have limitations of refunds, returns and lost packages.
Items in my shop that are considered made to order items:
Cell Phone Cases
Pillows (Lumbar 24x12 inches) (Square: sizes vary)
For questions, comments,events and request
ArtofprincessM [!at] yahoo.com
Whenprincessmakesart [!at] yahoo.com
Last Updated February 5, 2015