ArtbytheGlassStudio

Art by the Glass Studio

Leander, Texas | 354 Sales

ArtbytheGlassStudio

Art by the Glass Studio

Leander, Texas 354 Sales On Etsy since 2015

5 out of 5 stars
(51)

Announcement   Art by the Glass Studio is a paint & sip studio in Austin, Texas. We are a proud to offer paintings for sale, special commissions, and hand painted merchandise such as wine glasses, bottles, and new wooden cutouts for the holidays.

Announcement

Last updated on Dec 9, 2018

Art by the Glass Studio is a paint & sip studio in Austin, Texas. We are a proud to offer paintings for sale, special commissions, and hand painted merchandise such as wine glasses, bottles, and new wooden cutouts for the holidays.

artbytheglassstudio

Contact shop owner

artbytheglassstudio

View all 106 items

Reviews

Average item review
5 out of 5 stars
(51)
See reviews that mention:
quality 8 shipping 11 customer service 11
  • mrsfox5 on Dec 14, 2018

    1 out of 5 stars

    This is my only terrible purchase off of this site. Poor grinch had his feet broken off during shipping. It probably doesn’t help that a wooden platform is painted, wrapped and taped in brown paper and then shipped via the post office. This could’ve been packaged a lot better. We are very disappointed.

    artbytheglassstudio

    artbytheglassstudio responded on Dec 14, 2018

    I'm so sorry that your Grinch was received broken. We try to take every precaution we can to insure you receive your product in one piece, but sometimes they do break. We do get insurance on our pieces to cover situations like this. I can assure you that our products being received broken is not a common occurrence, and we can't be held responsible for how USPS handles our products even though we write all over the box that the contents are fragile and should not be bent. We do get insurance on all of our products in case this does happen and we send out replacements for broken products.

  • hbeyam on Dec 14, 2018

    5 out of 5 stars

    I absolutely LOVE my Grinch!!! Great quality. Did come a bit late but it was easy to communicate with the seller and they communicated with me constantly to give me updates on my order. Highly recommended

  • cgsmith06 on Dec 13, 2018

    5 out of 5 stars

    These are great! Really cute, well made, and the sellers were really nice. I would definitely order from them again!

View all 51 reviews

Updates

We want to see your displays! And if your waiting on an order, just know that we are creating them with love as fast as we can!
We've got some new and exciting cutouts that will be added to our store very soon!

Tagged in this photo

About

Paintings and other Hand Made crafts

We are a local paint and sip studio, but we don't stop at paintings. We offer hand crafted items such as wooden cutouts for the holidays, as well as commissioned paintings, and hand painted glasses.

Around the web

Shop policies

Last updated on December 14, 2018
Art by the Glass Studio is an Austin paint and sip studio. We love sharing our art with others and making hand crafted items. Please don't hesitate to reach out to us with any questions.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
If you are unsatisfied with your product, please contact us. We strive for great customer service, and want you to be happy! If a piece is damaged, please let us know so we can correct the issue. In the case of a damaged piece, please understand that we would like you to get the piece you ordered and we may have to recreate the piece and try shipping again--this can take a few extra days, so bear with us as we try to correct the issue! If you are unhappy with a product, please contact us and let us know why. Each piece we create may have minor variations because they are hand painted. We don't want you to have a piece you are unhappy with, but we do not offer refunds if there is no discernible problem or defect of the piece.



Wood Cutouts:
Our wood cutouts are hand crafted, painted, and are made with care. We strive to maintain a quality product each time. Because these are made from plywood, there can be some variations and imperfections in the wood. We are always careful that these imperfections do not ruin the overall aesthetic of your piece. This means that if there are divots or knots on the wood, they will not be on the front of the piece, but may be on the back. These in no way affect the structural integrity of the piece, and are not considered damaged. Because these are not considered damages, we do not offer refunds on cutouts based on these "imperfections." We do insure all our pieces through USPS or FedEx, so if the piece was damaged during transit, please let us know so we can start a case with them, and also get you a replacement sent out. If you have any questions, please don't hesitate to reach out to us. Something to keep in mind about our cutouts: because these are made out of wood, there may be minor changes as you display your piece. We prime each piece and put a heavy coat of gloss finish on top, but sometimes the wood grain can appear through the cutout. This can be normal. If there are issues with the cutouts such as major warping, then please contact us. If the warping is minimal, does not continue to get worse, and does not affect the overall aesthetic, then we do not consider this a major issue.
Payment
We accept most forms of payments. If you change your mind, or have any variations that you would like to add to your item(s), please let us know ahead of time so we can make those changes.
Shipping
We do try and ship out each order as swiftly as possible while maintaining a high level of craftsmanship. During holiday seasons it can get a little crazy, but we try to get all our shipments out on time. Every item, especially glassware, is packed carefully to prevent breaking. Depending on the size of the orders, we may ask for more time to fulfill your order. We will always maintain contact with you to keep you apprised of any updates on your order or if there are any delays.
If your product is received damaged or broken, we do get insurance on our pieces to cover this so we can get a replacement made for you. We do not do returns/ refunds on these pieces but can get you one made and sent out shortly. We do need you to keep the packaging that the product was shipped in as we will need pictures of these to file with the insurance. Do not throw away packaging until we let you know that the insurance claim has closed, in case they need different pictures. Receiving a broken item is uncommon but it can happen.
Additional policies and FAQs
Please don't hesitate to reach out to us with any questions you may have!