ArtbytheGlassStudio

Art by the Glass Studio

Killeen, Texas
|
| 1,484 Sales | 5 out of 5 stars 5 out of 5 stars

ArtbytheGlassStudio is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Our main focus has always been to create beautifully crafted yard art that we've been doing for about 7 years, and providing excellent customer service to our patrons. And for everyone who has given us such lovely reviews, thank you, we love to see how much y'all enjoy our work.

We always recommend purchasing early as the holiday seasons can bring delays in shipping that are beyond our control.

Feel free to message us with any questions and we are happy to help out.

Announcement

Last updated on Jul 14, 2022

Our main focus has always been to create beautifully crafted yard art that we've been doing for about 7 years, and providing excellent customer service to our patrons. And for everyone who has given us such lovely reviews, thank you, we love to see how much y'all enjoy our work.

We always recommend purchasing early as the holiday seasons can bring delays in shipping that are beyond our control.

Feel free to message us with any questions and we are happy to help out.

Items

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Art by the Glass Studio

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Art by the Glass Studio

Reviews

Average item review
5 out of 5 stars
(388)
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About ArtbytheGlassStudio

Sales 1,484
On Etsy since 2015

Paintings and other Hand Made crafts

Art by the Glass Studio started off as a small paint and sip business locally. We then decided to offer hand crafted items such as wooden cutouts for the holidays. We love doing all sorts of wooden cut outs throughout the year and have had some really cool custom requests that are now featured.
It has been such a learning experience from the first time the Jigsaw was used, how to sand the wood proper, and even just painting! It was crazy that something done for fun turned into this incredible job that has me doing exactly what I want to. And a huge shout out to my husband who helps in everyway possible and recognizes that I really just need his help boxing everything up!

Shop members

  • Chris Baker

    Shipper, Customer Service, Assistant

    Chris wears many hats during our busiest season. He helps with just about everything sometimes even painting the main colors.

  • D Baker

    Owner, Designer, Marketer

    Other than shipping things, I'm the painter, designer, cutter, and creator of this little shop. I truly enjoy what I do and love it when I get to see pictures of my pieces displayed.

Shop policies

Last updated on July 14, 2022
We are a small business that strives for great customer service and prides ourselves on our craftsmanship. We want our customers to feel like they can come to us if there are any problems or concerns.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

We accept most forms of payments. If you have any variations that you would like to add to your item(s), please let us know ahead of time so we can make those changes. If the order has already been cut or started on, we do not accept cancellations as we've already begun on your order.

Shipping

We do try and ship out each order as swiftly as possible while maintaining a high level of craftsmanship. During holiday seasons it can get a little crazy, but we try to get all our shipments out on time. Every item is packed carefully to prevent breaking. Depending on the size of the orders, we may ask for more time to fulfill your order. We will always maintain contact with you to keep you apprised of any updates on your order or if there are any delays. Some things like weather are unavoidable and can cause delays to the shipment. We cannot create any of our cut outs if the weather is rainy, foggy, or misting. We will keep you updated if this does prevent us from getting your order out on time.

If your product is received damaged or broken, we do get insurance on our pieces to cover this so we can get a replacement made for you. We do not do returns/ refunds on these pieces but can get you one made and sent out shortly. We will need pictures of the broken product, internal packaging, and the external packaging (to show any damage the box may have incurred). Receiving a broken item is uncommon but it can happen.

We do not offer free shipping to Hawaii, Puerto Rico, or Alaska. If you're wanting a piece please contact us ahead of time. The shipping is generally $100+ to ship.

Additional policies and FAQs

Free Shipping: We offer free shipping on most of our products. We do not offer free shipping to anything going to Hawaii or Alaska. If you are purchasing one of our items and live in Hawaii or Alaska, please make sure to reach out to us about shipping costs so we can let you know how much it will be and provide a separate listing for it.

We do not provide refunds as each individual piece takes many hours to create. Depending on the problem and situation, we may have to replace your item. Please contact us ahead of time before leaving a negative review and give us a chance to solve the problem. Negative reviews can really hurt small businesses and we do everything we can to fix any problems that are brought to our attention. We want you to be happy with your pieces and have something that you are proud to display.

If something happened during transit, we do get insurance on all our pieces that have been shipped. Please understand that we are not the Post Office or FedEx. We take every precaution we can to get your order to you, but things that occur during transit are not our fault and all we can do is find a solution.

We do not provide replacements or refunds on pieces that were modified by anyone but us. We do not encourage you to modify our product. If you do, we cannot provide any kind of replacement because we don't know if the modifications caused a problem or not. This includes applying your own weatherproofing polyurethane on top of ours, or just adding your own mounting hardware.

Each wood cut out will have mounting equipment installed and will come with a piece of rebar to stake in the ground first, however, we do not provide any extra equipment past this as these things are not included in the listing you purchased from.

We recommend you store your wood cut outs somewhere safe where they can lay flat and do not have anything stacked on top of them as the wood can curve if a weight is on it for an extended period of time. We do not guarantee our products past the season they were purchased in as we don't know how the piece was stored for the year.

Please don't hesitate to reach out to us with any questions you may have!

More information

Last updated on Jul 18, 2022

Frequently asked questions

Custom and personalized orders

We can customize or personalize almost any order. We can also make custom sizes of existing pieces on most (some exceptions).
Just make sure to put in the buyer's comments what you'd like to have done, or if you are unsure of what can be done just message us.

Sizing details

We will list all sizes of our pieces in the item description. These are approximate sizes and may vary by an inch depending on the piece since these are all individually hand crafted.

Care instructions

When storing your items find somewhere that you can store them flat to avoid bending. The paper that your pieces are sent in make a great way to store the pieces.

Our products are weather resistant but highly recommended taking them in if strong winds are blowing hard, blizzards or torrential rain that may cause too much sway.