Suzanne Carnes on Dec 31, 2016
I am extremely disappointed. The conversations that I had with the owner were disregarded, and ring was NOT INSCRIBED, as requested. I don't know what went wrong here, but it has now been FIVE days since I wrote to Hoard, and have not received a response. These people are not up to selling expensive jewelry!
Rebecca and Charles responded on Jan 1, 2017
We have responded promptly to all of Suzanne's emails; there has never been a multiple day delay. Suzanne refused to pay for engraving, which was explained to her before her ring shipped. We shipped her ring exactly as ordered, well ahead of our ship window.
Preserving & Creating Beautiful Things
We're husband-and-wife team Charles & Rebecca. We're dyed-in-the-wool perfectionists and preservationists. We believe the good things in this world are handmade with loving attention to detail, and this is what drew us to the beauty of antique jewelry and inspired us to craft our own pieces. We believe it's the little things that make life special, and we strongly believe in the power of details. Jewelry should be meaningful and unique, heartfelt and precious -- and for us, that means handmade by someone who loved making it and wanted you to love wearing it.
We're fussy about preserving traditional craft techniques, and everything we carry was made by hand the time-honored way. We focus on hand-crafted antiques rather than mass-produced vintage, and in our own work we never use computer rendering, CAD programs, or 3D printing. Everything we make we make by hand, right here in Wisconsin.
We strive to be passionate, genuine, and approachable in everything we do. If you ever have any questions, please reach out to us! .
Rebecca is an art historian and GIA-certified diamond grader. Charles is also a carpenter and all-around craftsman, and he brings his microscopic attention to detail and love of finely made things to his jewelry work. Together we choose the pieces for Hoard's antique line, and design and create the modern pieces together in our studio in our Victorian home.
A GIA-certified diamond grader with a degree in art history, Rebecca was drawn to jewelry as the junction of natural beauty and art.
Charles is also a carpenter and all-around craftsman who specializes in the restoration of antique homes. He brings his microscopic attention to detail, love of finely made things, and years of hand-construction experience to his jewelry work.
Levi & Jasper
Levi & Jasper divide their time between soaking up the studio's sun and vigilantly waiting for the postman.
Accepted payment methods
- Accepts Etsy gift cards
- Other Method
We require at least 20% down at time of purchase. Installments are non-refundable. Items purchased on layaway plans cannot be returned. Payment must be completed within 6 months of purchase date.
We ask for 5 equal payments of 20% including your deposit. If you prefer to pay your balance off faster, please let us know at checkout what dates and for what amounts you would like to be invoiced.
To keep you on track:
- Payment is due on or before the same day each month, with a 5 day grace period. Delinquent payments are subject to a $10 or 2% total value (whichever is greater) charge per month.
- If no payment has been made within a 60 day period, layaway contracts are considered terminated and all payments are non-refundable.
We accept layaway payments via check, PayPal, PayPal Credit, and credit card.
PayPal Payments: If you would like to pay via PayPal, we will send you one invoice; this invoice will allow for payments in installments over a 6 month period. You can make payments at any time simply by logging in to your PayPal account and accessing your invoice, so it won't be necessary for you to wait for us to invoice you.
PayPal Credit: This is a wonderful service we strongly encourage you to look into. You sign up directly with PayPal. We receive our funds right away, so we ship right away – then you pay your balance off directly to PayPal. If your balance is paid off within 6 months, PayPal charges no fees or interest. The advantage to this service is that your items ship immediately.
Credit Card Payments: If you prefer to pay via credit card, we will create custom listings for you each month so that you may check out with each installment separately.
HOLDS: We cannot hold items without payment. Please see our layaway terms if you wish to pay for an item over a period of time or to receive it at a later date.
CUSTOMS & DUTIES: All customs fees, taxes/tariffs, and any associated landing or import fees are the responsibility of the purchaser.
We reserve the right to cancel and refund any order before materials have been ordered for it, should the cost of raw materials have risen substantially. We also reserve the right to cancel and refund any order on which a coupon has been used that lowers the item cost too close to the cost of materials.
All orders will be shipped fully insured with tracking and delivery confirmation via USPS or UPS. Signature will be required for packages of $250 and higher. Most of our quoted shipment rates are for USPS, if you require shipment via UPS or FedEx please contact us for an updated shipping quote. If you would like signature confirmation on a package of lower value, please let us know.
Estate items ship within 1 day of receiving an order, unless alterations to the item are requested. Handmade items require approximately 2-3 weeks lead time.
ESTIMATED TIME IN TRANSIT:
Domestic orders take between 2 and 10 days in transit--generally much closer to 2. Overnight shipping is available; please message us for a quote.
International orders of $400 or less will ship via USPS; these orders generally take between 7 and 16 days to arrive from time of shipping. This can be significantly slower during times of holiday workload, and will depend on the speed of both the United States' and your own country's customs clearing house. We do offer 2, 3, and 4-day expedited international shipping via UPS; please message us for a quote. All orders of over $400 will ship via UPS and generally take between 2 and 8 days to arrive.
All items will be declared properly on customs forms; Hoard Jewelry cannot label anything as a gift. By properly declaring all items, we are able to insure all items for their full value; this ensures your new purchase is safe. All duties, landing fees, and taxes are the responsibility of the purchaser.
If you require expedited shipment, please contact us for options and rates.
Refunds and Exchanges
Items must be post-marked for return within 4 days of receipt / first attempted delivery by carrier.
Items purchased on layaway plans cannot be returned.
Damaged or altered items cannot be returned.
Custom items, items made to order, and items altered or sized for you cannot be returned.
Additional policies and FAQs
We do not edit or alter your messages, so please be sure to punctuate and space your engraving request exactly as you'd like it to appear. If no font is specified we will choose Fette Din 4 line, our most popular font.
Hoard Jewelry dates each piece based on materials, construction techniques, hallmarks/signatures, overall style and cultural context. While dating and authenticity are not a formal science, we determine them to the best of our ability based on our knowledge, experience and resources. Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Unless graded by a third-party appraiser, stone gradings are done by Rebecca Cooner, a GIA-certified diamond grader. Jewelry descriptions and all carat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most colored gemstones (i.e. rubies, sapphires and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. Please email us for further details. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image. Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. Under no circumstances will Hoard Jewelry be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages. Forum selection: If either party brings against the other party any proceeding arising out of this transaction, that party may bring that proceeding only in Rock County, Wisconsin, only if there is no federal subject matter jurisdiction, in any state court of Wisconsin, and each party hereby submits to the exclusive jurisdiction of those courts for purposes of any such proceeding.
We value your privacy. All transactions are strictly confidential. The only information we will share is your delivery address with relevant shipping companies. We will never sell or share your details to any third party.
By purchasing from Hoard Jewelry, LLC, you agree to these terms.