Anonymous on Apr 23, 2012
Beautiful artwork, super-fast shipping, packaging that is both careful and lovely, a first class seller in every way!!!
Anonymous on Apr 23, 2012
Beautiful item, super-fast shipping, packaging that is both careful and lovely, a first class seller in every way!!!
How it came to be
Hello! My name is Claudia Liliana. I go by "rasamalai" on most on-line spaces.
I'm a mother of 2 and an artisan.
I live in México and I'm always inspired by the local wealth of colors, rich traditions and folklore around me.
I'm addicted to beauty and I crave crafting. I'm helpless when it comes to that, I just have to use my hands and make something.
Of course, I must support myself and my daughters
so I'm very happy to have found Etsy and to have the opportunity to sell my beloved items here :)
Visit my blog http://artisanofwhimsy.com/blog/
I'm also on flickr https://www.flickr.com/photos/rasamalai/sets
Hi there! I'm a Mexican artisan who has 2 daughters and a cat. I sell all my crafts through Etsy.
I want my customers to feel happy with their purchase, please contact me if I can assist you in any way. I will be very happy to answer all your questions and to chat with you.
I'm looking forward to making your acquaintance.
I've recently made another ID on etsy: silverlinedwhim I hope to move all my silver plated wire work to a new shop at that account.
Accepted payment methods
I wait for 3 days for payment confirmation, if it hasn't cleared by then I will contact you. If I can't get in touch with you I will cancel the sale.
If you buy a reserved listing by mistake I will cancel the sale and contact you to let you know what happened, chances are I could make a similar item for you.
Shipping during Holiday Seasons can be VERY slow, so please do plan ahead! :)
I work with the Mexican Postal Service. I will ship within 1 to 2 weeks after your payment has cleared. Unless working on a custom order, please take into account the time needed to finish your piece.
All my items are shipped through registered mail -air mail-
I'm confident all of my shipments will reach their destinations but will not be held responsible if they get lost or stolen during transit.
If there are any extra fees to be covered like taxes or customs it's your responsibility to cover them.
Shipping times UPDATE:
Due to increased security measures taking place in the USPS, shipments going into the US are currently taking much longer than they normally do.
My shipping times for In Stock items are currently taking from 5 to 8 weeks to be delivered at present, and for custom orders there's also the additional time needed to make the item.
The Postmaster told me that shipping is temporarily.slow worldwide, so the shipping times above apply for all countries until further notice.
I am TRULY really sorry for any inconvenience this may cause you :(
I do apologize, it is beyond my control.
Thank you SO much for your patience and understanding!.<3
DHL, UPS and Fedex are also available but they cost quite a bit more. (UPS starts at around 30 US Dollars for the lighter weight parcels)
Refunds and Exchanges
If when your item arrives you're not fully satisfied with it please contact me as soon as you can to let me know you will be returning it and I'll exchange it for another item In Stock that costs the same amount as the one you return.
Please don't send it without letting me know first as I may be moving to a new address.
I will ship the new item once the one you return has arrived and I can verify it's in good condition.
All shipping costs would be covered by you.
If your item is damaged upon arrival please contact me immediately and send me a picture so that I can see in which way the item is damaged.
Additional policies and FAQs
For example, if you happen to lose one of your earrings I may be able to make you the one you're missing for the cost of just that one earring (plus shipping).
Please keep in mind that as they are handmade they wont be exactly like the one you lost, but it will be very similar and match the rest of the set.