ArtisansofOld

For reasons of health and hygiene, EARRINGS and LEATHER ITEMS WITH FELT INSIDE (.g Headpieces, Cuffs, Chokers, Hair Slides, ect.) cannot be returned or exchanged, especially during these days of covid.

If there is any issue with your item, please let us know within 3 days of receipt so we can work with you to resolve it. Any proposed return must be discussed and agreed upon . In the case of a return, postage will not be refunded. Return shipping, via First Class or Priority mail tracked, is the responsibility of the buyer.

Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for paying for new item to be made and re-shipping cost.

Package Theft is not covered with our Shipping insurance and we will not replace at our expense.

Approved returns are subject to a 20% fee if not returned in it's new original condition in same box in which it was sent, and will not include the original shipping costs.

CUSTOM ORDERS cannot be returned and refunded.

PLEASE PURCHASE WISELY. THANK YOU.

Damaged Purchases
If the Buyer’s purchase was damaged during shipping, a claim with be filed with the shipper or insurance company to begin the refund process. The buyer is required to send me 1) photos of the damaged item/s, 2) photos of the packing materials, and 3) photos of the shipping container/box. In addition, the buyer must be certain to hold on to the damaged item/s and packaging materials in case USPS wants to inspect them. Buyer may be required to bring damaged items/packaging to their nearest post office for inspection.

We accept many forms of payment; Paypal, Credit Cards, Debit Cards and Etsy Gift Cards.

US SHIPPING TIME: 3 - 6 BUSINESS DAYS (Does not include weekends and holidays)
Once your item(s) are brought to Post Office, your package is beyond our control.

PROCESSING TIME:
1 - 2 weeks before shipment for Jewelry items
2 - 3 weeks for Leather items.
(Does not include weekends and holidays)
Our items are Made to Order unless otherwise noted.

WE SHIP ALL ORDERS WITH INSURANCE.
Most all of our items are made just for you when you purchase them. There are usually no "RUSH" orders, so please pan accordingly. Please ask us, though, as we may be able to get your item(s) to you in time. Thank you.

CARE INSTRUCTIONS
When not wearing your jewelry item(s) please store in plastic baggie it came in. (not leather).
Do not wear our pieces in the bath or shower, during sports activities or sleep with them because they can snag on clothing. Take off your jewelry when using harsh chemicals, applying beauty products, perfumes, ect., as they tarnish your jewelry.
It's best to carefully put on your jewelry AFTER using these products. Our items will last for years to come if treated with care.
NO REFUNDS for tarnished jewelry.

FEEDBACK
Our reputation is built on great customer service and customer satisfaction.
Please take the time to provide feedback on our shop and your experience with us.
We wish to work with you to resolve any issues you may have.
If you are not able to provide us with a 5-star rating for whatever reason, please contact us PRIOR to leaving neutral or negative review so that we may have the opportunity to remedy the situation.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for seating charts, invitations, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me via the Etsy messaging platform.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.