ArtisansofOld

If there is any issue with your item, please let me know within 24 hours of receipt so I can work with you to resolve it.

Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for new item to be made and re-shipping cost.

Package Theft is not covered with our Shipping insurance and we will not replace at our expense.

Any proposed return must be discussed and agreed on. In the case of a return, postage will not be refunded. Return shipping, via First Class or Priority mail tracked and insured, is the responsibility of
the buyer.

Custom Orders
Returned custom orders require my approval and are subject to a 50% refund due to the supplies purchased specifically for the custom order, time spent to create custom piece, my materials and shipping and packaging costs.

For reasons of health and hygiene, earrings cannot be returned.

Seller Error - If return is due to a mistake in your order, return shipping will be paid by seller. Item must be returned within 7 days of notifying seller of problem and must be returned in same condition in which it was sent. If seller receives item back in damaged, in non re- sellable condition, refund will not be given.

Approved returns are subject to a 20% fee if not returned in it's new original condition, and will not include the original shipping costs.

PLEASE PURCHASE WISELY. THANK YOU.

Damaged Purchases
If the Buyer’s purchase was damaged during shipping, I will file a claim with the shipper to begin the refund process. The buyer is required to send me 1) photos of the damaged item/s, 2) photos of the packing materials, and 3) photos of the shipping container/box. In addition, the buyer must be certain to hold on to the damaged item/s and packaging materials in case the shipper wants to inspect them.

We accept many forms of payment; Paypal, Credit Cards, Debit Cards and Etsy Gift Cards.

US SHIPPING TIME (does not include time it takes to create your items):
3 -5 DAYS ( There are occasional shipping delays beyond our control.)

PROCESSING TAKES AN AVERAGE OF 1 - 2 WEEKS BEFORE SHIPMENT.
Most all of our items are made just for you when you purchase them. There are usually no "RUSH" orders, so please pan accordingly. Please ask us, though, as we may be able to get your item(s) to you in time. Thank you.

CUSTOM ORDERS:
Custom Orders must be paid in full before work begins.
Custom Orders are non-refundable.

FEEDBACK
As with all businesses our reputation is built on great customer experience.
Please take the time to provide feedback on our shop and your experience with us.
Your satisfaction is very important to us and we wish to work with you to resolve any issues, if you are not able to provide us with a 5-star rating for whatever reason, please contact us PRIOR to leaving neutral or negative review so that we may have the opportunity to remedy the situation.

CARE INSTRUCTIONS
When not wearing your item(s) please store in plastic baggie it came in.
Do not wear our pieces in the bath or shower, during sports activities or sleep with them because they can snag on clothing. Take off your jewelry when suing harsh chemicals, applying beauty products, perfumes, ect., as they tarnish your jewelry. It's best to carefully put on your jewelry AFTER using these products. Our items will last for years to come if treated with care.
NO REFUNDS for tarnished jewelry, as there are many ways to clean them. We suggest cleaning cloths.

I , Christine Kelley, am the data-controller of your personal information as it relates to my shop. Artisans of Old.
When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

There is a link to Etsy's Privacy Policy at the foot of the page.