ArtisansofOld

NOTE
For reasons of health and hygiene, EARRINGS and LEATHER ITEMS WITH FELT INSIDE (.g Headpieces, Cuffs, Chokers, Hair Slides, ect.) cannot be returned or exchanged, especially in this day and age.

If there is any issue with your item, please let us know within 24 hours of receipt so we can work with you to resolve it.

Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for new item to be made and re-shipping cost.

Package Theft is not covered with our Shipping insurance and we will not replace at our expense.

Any proposed return must be discussed and agreed on. In the case of a return, postage will not be refunded. Return shipping, via First Class or Priority mail tracked and insured, is the responsibility of the buyer.

CUSTOM ORDERS
Custom orders cannot be returned and refunded. Much time and resources are required to make a custom order, plus it cannot be resold.

Approved returns are subject to a 20% fee if not returned in it's new original condition, and will not include the original shipping costs.

PLEASE PURCHASE WISELY. THANK YOU.


Damaged Purchases
If the Buyer’s purchase was damaged during shipping, a claim with be filed with the shipper or insurance company to begin the refund process. The buyer is required to send me 1) photos of the damaged item/s, 2) photos of the packing materials, and 3) photos of the shipping container/box. In addition, the buyer must be certain to hold on to the damaged item/s and packaging materials in case USPS wants to inspect them. Buyer may be required to bring damaged items/packaging to their nearest post office for inspection.

We accept many forms of payment; Paypal, Credit Cards, Debit Cards and Etsy Gift Cards.

US SHIPPING TIME: 3 - 6 BUSINESS DAYS (Does not include weekends and holidays)
Once your item(s) are brought to Post Office, your package is beyond our control.

PROCESSING TIME:
1 - 2 weeks before shipment for Jewelry items
2 - 3 weeks for Leather items.
(Does not include weekends and holidays)
Our items are Made to Order unless otherwise noted.

WE SHIP ALL ORDERS WITH INSURANCE.
Most all of our items are made just for you when you purchase them. There are usually no "RUSH" orders, so please pan accordingly. Please ask us, though, as we may be able to get your item(s) to you in time. Thank you.

CARE INSTRUCTIONS
When not wearing your jewelry item(s) please store in plastic baggie it came in. (not leather).
Do not wear our pieces in the bath or shower, during sports activities or sleep with them because they can snag on clothing. Take off your jewelry when using harsh chemicals, applying beauty products, perfumes, ect., as they tarnish your jewelry.
It's best to carefully put on your jewelry AFTER using these products. Our items will last for years to come if treated with care.
NO REFUNDS for tarnished jewelry.

FEEDBACK
Our reputation is built on great customer service and customer satisfaction.
Please take the time to provide feedback on our shop and your experience with us.
We wish to work with you to resolve any issues you may have.
If you are not able to provide us with a 5-star rating for whatever reason, please contact us PRIOR to leaving neutral or negative review so that we may have the opportunity to remedy the situation.

I , Christine Kelley, am the data-controller of your personal information as it relates to my shop. Artisans of Old.
When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

There is a link to Etsy's Privacy Policy at the foot of the page.