Couture Artistic Strands
ArtisicStrands' Shop Policies
WELCOME to Artistic Strands! We love colorful things here at Artistic Strands, if you don't see a color combination that you want convo me and I can do a custom order for you.
Please, before purchase, read my policies sections, and make sure you read all the shipping and returns policies.
PAYMENTS:Paypal, Western Union, Cash.
There are NO EXCEPTIONS to my Shipping Policies, these policies come straight from PAYPAL.
I ship to PayPal Address' only! and with SIGNATURE CONFIRMATION ON ORDERS OVER $240. Sorry, but there are no exceptions to this policy.
International Orders (Except Canada) shipping cost have gone up significantly (triple) because Paypal's rules are that we now have to provide track-able shipping numbers. This cost $45 to ship that way (priority mail). For Canada is cost $12 only.
Creating your hair can take up to 10-12 business days-then I will ship. Thanks for your patience.
Refunds and Exchanges
RETURN POLICY: PLEASE READ:
Due to the irreversible nature of the ombre coloring process, I cannot offer any returns or exchanges. However, we can minimize the possibility of a mismatch in a couple ways: you send me as many pictures of your hair in natural lighting that properly display the true color of your hair, and the use of my color chart on the FAQ page, to describe your hair color and/or ombre colors. This will give me all the info I need to match the ombre within a Shade.
The nice thing about my ombre product is that even if they're not matched perfectly (say, a half shade or shade off), the extensions will blend with your hair and the difference will be virtually unnoticeable.
PLEASE BE SPECIFIC WHEN ORDERING YOUR EXTENSIONS, I always will send you an email asking what colors you would like, if you havent already told me. And if you want a large portion dyed or just the tippy tip tip dyed, let me know that too.
If your not happy for any reason, please contact me via ETSY.
I am not responsible for lost packages-once it says delivered on the USPS website it is not my responsibility. Please purchase Insurance if you are worried about lost packages.
Please be aware that when you purchase my products that you agreeing that you read and understand my policies.
All that being said...If there is a problem with your order, ie, the wrong length or color contact me with-in 48 hours of receiving your package and an exchange MAY be worked out-but ONLY if you contact me within 48 HOURS-after 48hours I will not honor any exchanges.
Additional Policies and FAQs
I ship to PayPal Address' only! and with SIGNATURE CONFIRMATION ON ORDERS OVER $240.
Please update your paypal if your address is not correct. Thanks a bunch for looking at my shop!
Ships from the midwest.
Last Updated August 27, 2014