AtelierBellaTempesta

WE WANT YOU TO BE SATISFIED
If the item you receive is not at all what you expected for any reason, let us know and please send us an Etsy Message, or Email first before posting a review so we will discuss ways to make it right. Customer service is very important to us and we want you to be satisfied.

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NOTE
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
1. Body Jewelry or any jewelry that is worn through a flesh piercing, or body modification. This includes standard earrings. (Industry standard for health/hygiene reasons)
2. Intimate items (Industry standard for health/hygiene reasons)
See NON-RETURNABLES* defined below.

EXCHANGES AND RETURNS

Please make sure you read and understand the product descriptions, and all policies, including sizes, lengths, or gauges of body jewelry prior to your purchase. We are always available for questions.

DEFINITIONS -
"Return(s) and Returnable(s)" are understood to include the refund of the purchase price of the item(s), including the initial shipping fees paid by the buyer, unless otherwise noted within this policy. Please see "RETURNABLES".
"Exchange(s)" is not to be understood as a "Returnable(s)", but as an agreed even swap for an item of equal, or greater value which does may, or may not include shipping cost, or return shipping cost.
"Body Jewelry" In the matter of this policy is any adornment, made of any material placed through and/or attached to an internal, external, or physically modified body part, e.g., belly or nipple rings, nose studs, or tongue and ear bars, plugs, or tunnels, etc.
"Product, Item, Piece" Any item offered and sold by this Etsy Shop.

NON-RETURNABLES*
a) Body Jewelry - Due to health concerns and for sanitary reasons, body jewelry (considered an intimate item in this case) cannot be returned. This is a standard policy in the body jewelry industry that protects the health of the consumer. This includes any "fake" and/or clip-on body jewelry, standard earrings that are intended for earlobe piercings.
b) Order carefully. Body Jewelry found to be incorrect sizes, lengths, or gauges after delivery and as it was selected by the buyer does not qualify for a refund based on the item (a) above.
c) Custom or Personalized items - We do not offer a return, or refund of a custom-made, or one-of-a-kind order designed per the instructions of the buyer due to the item being approved by the buyer prior to payment and shipping. Any deposit given prior to designing and making an item per the instructions of the buyer is not refundable for any reason.

*If you are a European Union (EU) consumer, please contact us within 14-days for further information to resolve your claim for a return.

RETURNABLES
a) Jewelry - We accept returns for standard jewelry that's obviously not considered body jewelry.
b) Any non-jewelry items that may be offered from time to time. e.g., jewelry boxes, candles, etc.

All return shipping on qualified returnables is to be paid by the buyer unless otherwise agreed upon. All return intentions must be claimed via email or Etsy Convo within three (3) days of delivery and the returned items must be shipped back within 14 days of the agreed-upon qualifying claim. A full refund including the initial shipping fee will be given to the buyer only upon safe return of the item, or as previously agreed upon.

EXCHANGES
We do not offer exchanges. Depending on the situation, we may offer exchanges on a case-by-case method. If qualified, the buyer is responsible for return shipping both ways unless otherwise agreed. Please contact us via email or Etsy Convo within three (3) days of delivery for more information.

CANCELLATIONS (ORDERS)
a) Approved order cancellation requests made at any time prior to shipping will incur a $4.00 restocking fee which will be deducted from the refund total.
b) Approved order cancellation requests made after the product(s) have shipped, but not yet been delivered (in-transit) will be accepted and will incur a $4.00 restocking fee upon safe return.
c) Order cancellation requests made after the product(s) have been delivered will be treated as a refund/return request as noted under EXCHANGES AND RETURNS above.

DEFECTIVES AND DAMAGED ITEMS
If your item(s) arrive damaged or are considered defective, please contact us via email or Etsy Convo within three (3) days after delivery and we will discuss if a replacement, exchange return, refund, and/or damage claims with the shipping service is to be considered, whichever the obvious case may be. Please see EXCHANGES AND RETURNS above.
a) If need be, we reserve the right of proof and will require a clear and definitive, unaltered image(s) of the broken, or defective item(s) prior to any compensation decision. Any item that was obviously misused, or improperly adjusted for wear, does not qualify for any damage, or defect claim.
b) If the item has obviously been damaged during shipment, claims must be made with the shipping service. Shipping claims will require a clear and definitive, unaltered image(s) to determine the cause was due to shipping service handling.
c) All claims are handled on a case-by-case basis, and we the seller reserve the right to refuse or approve any refund, exchange, or cancellation of any purchase at any time.

All terms and policies herein are subject to change without notice at any time.

We are located at:
Bella Tempesta
POB 3403
Virginia Beach, VA 23454
info [!at] bellatempesta.com

last updated: 02/13/21 mh

We currently accept payments through Etsy checkout. We also accept payments through PayPal.

CUSTOM CAPITAL WORK DEPOSIT: We require full payment, or negotiated deposit prior to beginning custom work that is unique to the buy and specifically designed for the buyer based on their instructions, or idea.

This policy is subject to change without notice at any time.

last update: 09/08/17 mh

Your order will usually be ready for shipping within 1-3 business days after payment confirmation. For custom work, a deadline will be given.

2022 HOLIDAY SHIPPING SCHEDULE
We primarily use the United States Postal Service (USPS) for our shipping. We ship our products as soon as possible after fulfillment, Monday through Saturday. The USPS does not operate, and/or is closed on Sundays and the below US Holidays.

The 2022 USPS postal holidays are:
January 17 Martin Luther King Jr. birthday
February 21 Presidents’ Day
May 30 Memorial Day
June 20** Juneteenth National Independence Day
July 4 Independence Day
September 5 Labor Day
October 10 Columbus Day
November 11 Veterans Day
November 24 Thanksgiving Day
December 26* Christmas Day

LOST AND FOUND
Please make sure that your shipping address is correct before buying. We will ship to the shipping address the buyer gives on Etsy.
Any returns by the shipping service (Post Office, etc.) due to non-delivery, incorrect address, refusal to accept, etc., on the buyer's part will require the buyer to pay re-shipping costs to the correct address.
We do not offer refunds for any unwanted items being "undeliverable" (as described in the foregoing) by the buyer due to incorrect information on the part of the buyer.
Any undeliverable that proves to be a mislabeling error on our part will be re-shipped promptly at no shipping cost to the buyer.
Any items proven to be lost in transit by the shipping service are a matter between the buyer and the shipping service and therefore do not qualify for a refund. In most cases, the recipient (buyer/you) will need to contact the shipping service for information to file a claim for the loss if desired.
Any item claimed to have not been delivered but shows "delivered" in the shipping service tracking (if applicable), is a matter between the buyer and the shipping service and therefore does not qualify for a refund.

TIME
Shipping costs and delivery dates may vary depending on where you live.
Your order will arrive either in a box or within a padded envelope to protect your items during delivery. Tracking numbers are available.

ZONES AND STANDARDS
Shipping Standards and Types
All orders are shipped standard 1st Class Mail which includes tracking, but not insurance. If you order a shipping upgrade to Priority(2-3 days), this includes tracking and up to $50 insurance in case of damage or lost package.

US Domestic
All orders are shipped through USPS, with a 3-5 day estimated delivery schedule within the US. We can not guarantee any delivery time while any product is in the hands of the USPS. Suggested delivery times are estimates provided by United States Postal Service. Should you need your item quicker, please let us know prior to ordering and we can upgrade shipping to Priority (2-3 days), for an additional shipping and handling fee.

International
All International orders are shipped First Class Mail International and can take between 1-8 weeks to arrive, with the average delivery time being 1-2 weeks. We also have no control over any Customs holds or delays during shipping.

International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. We cannot declare that a purchase is a gift on a customs form. This is a federal offense in the US and carries severe penalties.

This policy is subject to change without notice at any time.

last updated: 01/03/22mh

HEALTH AND SAFETY NOTICES AND WARNINGS

WEAR RISK NOTICE
All of our jewelry and accessories are intended to be worn responsibly and at the wearer's own risk. Some components, (pendant, focal, gemstone, etc.) will be described as having natural and/or crafted sharp components for aesthetic design reasons. The sharp jewelry described should be worn casually and not for a long period of time, nor is it recommended for wear while sleeping, or engaging in any physical activities such as sports and exercise. Simply, injury or irritation could occur if worn irresponsibly.

PRODUCT REVIEWS AND CLIENT OPINION
a) Reviews/comments are the reviewer's sole personal opinion(s) only and any advice that's written should be taken at the reader's own risk. Though we love our clients and the great reviews we get; any healthcare advice, medical aftercare advice, alternative wear advice, suggestions, or otherwise should NOT be considered or inferred legitimate medical advice, or advice from us, the seller.
b) Though very few, we consider all client reviews addressing poor product quality without proof to be considered personal opinions, and will respond if need be.
c) Though extremely rare, any negative review claiming a product defect, shipping issues, or customer service issue without proof (such as images) of fault by us, the seller will be challenged via Etsy for removal.

JEWELRY FOR PIERCINGS (BODY JEWELRY)
Our body jewelry is intended for fully healed and healthy piercings and to be worn responsibly and correctly as it is intended and designed only!
Due to public health concerns and for sanitary reasons, body jewelry cannot be returned. Please see our Return Policy
If you have metal allergies please make sure to choose Titanium with is known to be non-allergenic (if available), or the PTFE/"Bioflex" products. We are not responsible for any problems that could arise due to allergies, (known, or unknown by the buyer) or any metals or products. Please see a physician if you are unsure of allergens. Discontinue use at the sign of any irritation, or soreness.
In addition, we are not responsible for any problems, or injuries that could arise due to practices of poor hygiene, unintended use, use in unhealed piercings or any other improper, irresponsible use, long-term use, accidental, any physical, or sexual activity, or otherwise from the use of any of our jewelry, all inclusively.

NIPPLE JEWELRY CONCERNS
Nipple jewelry, and/or retainers should NOT be in place (worn) during breast pumping or breastfeeding sessions. There's a great article at La Leche League about lactating and nipple jewelry. www.llli.org/breastfeeding-info/nipple-piercings/

MAGNETIC AND ELECTRIC CONCERNS
Our metal body jewelry and some stones such as hematite could be magnetic and will conduct electricity and heat. Please wear with caution.
a) Most importantly if you are having a medical test, radiological scan, or medical procedure of any kind. If they do not ask, please let any doctors, technicians, and attending medical staff know about your piercings first! If your doctor approves, we gladly offer non-metal retainers for this.
b) Also, please be aware of body jewelry magnetism. If you are expecting to be scanned by metal detectors and privacy is a concern, we gladly offer non-metal retainers for this.

CLEANING AND SANITATION
Due to the uncontrolled environment during shipping, and for general sanitary reasons our body jewelry is cleaned (but not sterilized) with anti-bacterial soap and water, then shipped in a consumer-grade zip bag, which is within its own folded packet, box, or case.
You can sanitize the body jewelry yourself by gently using anti-bacterial soap and water and rinsing well before using. If you would like your body jewelry sterilized, please visit your local, licensed body piercing professional for that process. There's usually a small fee.

BOILING
Do not boil our body jewelry as it may damage the jewelry. Please refer to CLEANING AND SANITATION above.

ALCOHOL
Do NOT use alcohol or cleaning chemicals on any jewelry which has acrylic, plastic, or non-metal parts, as it could cause cracking and breaking.

WHAT IS PTFE?
PTFE is Polytetrafluoroethylene and it is also known as Teflon and sometimes "BioFlex". Yes, just like the non-stick pans. Flexible PTFE is used by the medical (and piercing) world because it is difficult for bacteria and other infectious agents to adhere to it. It is extremely smooth and the body doesn't reject it when used in surgeries and frenium. More info here: https://en.wikipedia.org/wiki/Polytetrafluoroethylene

METAPHYSICAL CLAIMS
Please note that all metaphysical or healing properties listed are collected from various sources. This information is offered as a service and not meant to treat medical conditions. Bella Tempesta does not guarantee any claims or statements of healing or gemstone powers and cannot be held liable under any circumstances.

ADDITIONAL INFORMATION
Any additional information that could apply to a specific product will be in the product's description. Make sure you read the full product description when buying.

If you have any questions or concerns, please address them via a convo or
email, prior to purchase.

Thanks!

Bella Tempesta



This policy is subject to change without notice at any time.

last update: 01/20/22 mh