AtelierNatureHouse
Nagano, Japan
Shop policies
Last updated on
February 27, 2019
Hello! Thanks for stopping by!
Accepted payment methods
Returns and exchanges
I gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you receive your order and find it not to be what you expected, you may return it within 1 week from the day you received the item. We'll make a refund or exchange after we receive it back.
Payment
We can accept payment through PayPal.
But you Don't Need PayPal account to purchase, just click the PayPal button when you go through the check out and look for the link to pay with your credit card.
But you Don't Need PayPal account to purchase, just click the PayPal button when you go through the check out and look for the link to pay with your credit card.
Shipping
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We are sorry that your order should be taken for about 7-10 days until shipment. Because we have so many orders, and want to maintain quality and a process to make carefully.
* * * * * * * * *
All items will be shipped by Registered Air Mail of Japanese Post Service(with tracking number, impossible in some countries).
The deliveries may take about 5-10 days, depends on custom of the receiving country. Please kindly understand it might take longer for delivery.
EMS would be faster, about 3-5 business days. If you want to use EMS, please ask us the additional fee before making your order.
International customers may be charged a customs/import fee by their country, This is the buyer's responsibility to pay.
We are sorry that your order should be taken for about 7-10 days until shipment. Because we have so many orders, and want to maintain quality and a process to make carefully.
* * * * * * * * *
All items will be shipped by Registered Air Mail of Japanese Post Service(with tracking number, impossible in some countries).
The deliveries may take about 5-10 days, depends on custom of the receiving country. Please kindly understand it might take longer for delivery.
EMS would be faster, about 3-5 business days. If you want to use EMS, please ask us the additional fee before making your order.
International customers may be charged a customs/import fee by their country, This is the buyer's responsibility to pay.
Additional policies and FAQs
Jewelry Care
- Keep jewelry away from direct sunlight
- Store your jewelry in a cool, dry place
- Remove it when cleaning, swimming and taking a shower.
- Clean and polish your jewelry with a soft cotton or flannel cloth.
- Keep jewelry away from direct sunlight
- Store your jewelry in a cool, dry place
- Remove it when cleaning, swimming and taking a shower.
- Clean and polish your jewelry with a soft cotton or flannel cloth.