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AtelierToiToiToi's Shop Policies

Welcome

Welcome to my shop, Toi Toi Toi. I am based in Chicago.
My hand-made garments are influenced by dress-down techniques of Japanese style mixed with high-end trends of western style. I love the Japanese layered look and the western charm. My simplistic designs are great for mixing with pieces you already own, as they work to compliment any style.

Toi Toi Toi means “ Good Luck” in German.
I named it this, as I believe my pieces help bring positivity to your daily life.

Most of my pieces are created one-of-a-kind, as I often have a limited amount of each fabric. Most of my materials are imported from Tokyo.

I do accept custom orders.

Payment

We accept all major Credit Cards via Paypal, which allows for Debit and Credit Card payments without a Paypal account. Paypal is safe, secure and easy to use!
To pay with a Credit Card choose the Paypal option and then "continue without a Paypal account" link on the new Paypal page.

Your order will be made and shipped only after the payment has been received in full. If you need to cancel your order for any reason, please contact me as soon as possible.

Shipping

DOMESTIC SHIPPING
All orders are shipped and delivered by USPS. I use Priority Flat Rate service with free domestic delivery confirmation, which is typically delivered within 3-5 days to most locations.

If you require, insurance against theft and accidental damage can be added for an addition cost. If you purchase insurance and your order arrives damaged, I recommend that you either refuse the delivery, or make a note that you are accepting a damaged box when signing for the delivery. Otherwise, I will not be responsible for lost or damaged packages.

TRACKING YOUR ORDER
Upon the shipment of your order, you will receive an email confirmation from USPS with a link to tracking information.

INTERNATIONAL SHIPPING
I use USPS First Class mail to ship orders internationally. Please note that all shipments outside the US may be subject to duties and taxes, which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.

Items will be shipped from Chicago, IL with an official invoice declaring the exact total of merchandise purchased in US dollars.

CUSTOM ORDERS
I will be happy to customize your size! I would like to charge you extra $5 for your custom order. Please allow 10 to 12 days for custom orders after payment is received before the item ships.

Refunds and Exchanges

Exchanges and returns are acceptable on most items, except for custom orders. Please contact me within 3 days of receiving the item if you would like to make an exchange and a return. You are responsible for return shipping. Please contact us for if you have any questions.

Seller Information

You are more than welcome to stop by my studio in West Loop, Chicago to dig my product! Also I would like to invite you to Toi Toi Toi's official website at www.atelier-toi-toi-toi-usa.com

Last Updated July 11, 2013