Shipping channels have been disrupted lately, especially for international orders. While most are on-time, there is a small chance your package will be delayed.

You have the same visibility into the tracking as we do.

If you are ordering internationally, please be aware and patient. First class mail service can take as little as 2 weeks, or even up to 4 months.

If your package is substantially delayed (at minimum 2 weeks in the US, 4 weeks internationally), reach out to us on Etsy Messages, and we can create a ticket with the carrier. Only once the investigation is complete and the package is deemed lost, can we issue a refund.

We strive to build your cable as quickly as humanly possible and appreciate your patience.

There are countless approaches to design and manufacturing of any product. We chose our particular design due to the combination of quality of the parts, simplicity of manufacturing, and overall cost to build.

We promise solid designs based on tried and true electrical engineering principles and data. For our standard products, we don’t like to increase our costs with exotic materials that are blessed by audio pixies and assembled by magic gnomes. We feel this does not add value to the product, and would only increase cost.

That being said, as we move forward, we will add new products based on feedback to better support our customers.

We reserve the right to substitute connectors for an equivalent, when items sourced become unavailable.

We are proud of our multiple Quality Control checks throughout our manufacturing process! But you know, sometimes things just happen.

Send an message to us on Etsy. We have a 60 day warranty on all of our products, and will be happy to help resolve your issue, or have you send in your cable for a repair, replacement, or refund.

Returns will not be accepted without a valid RMA, so be sure to contact our support team first.

Note: While we warrant products from manufacturing defects, this doesn’t include damage due to misuse. Obviously if your cat tried to eat your cable for lunch, or if you accidentally ran over it with your car, we will not be responsible.

Our goal is to give our customers a high-quality cable at a fair price. The price listed is the best we can offer for this quality, hand made in USA item.

Creating coupon codes, adding sales, etc actually adds cost and creates frustration with users who feel taken advantage of, if they missed the sale.

We hope you value our honesty and upfront pricing model. If we do have any B-Stock or clearance items, we will list them on our site.

Also, for the absolute best price, please visit our website:

www.audiophileninja.com

All of our cables are custom made just for you. Please be sure to ask questions before you purchase, as returns are subject to a 15% restocking fee.

Should you wish to return your cable, you must do the following within 14 days of receipt:

Send a message on Etsy to notify us of your intent to return, so we may create an RMA.

Products sent back without a valid RMA confirmation will not be refunded.

Once a return has been authorized, send back the product within 7 days.
Return package must have tracking.

All products must be returned in original condition and are subject to a restocking fee up to 15%, plus any loss in value due to damage.

Any shipping charges will not be refunded, and customer responsible for return shipping.

We will combine shipping on international (non-US) orders with multiple items. After the order is placed, you will receive notice of partial refund on the second item once your entire order is built and shipped. If you do not see the refund within 2-3 business days of your order being shipped, please reach out and we will assist.

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

Audiophile Ninja is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE3123519817707. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.