Aurelia6311

3717 Sales On Etsy since 2011

5 out of 5 stars (838)

Aurelia6311

3717 Sales

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Aurelia Wilson-Anderson

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Aurelia Wilson-Anderson

Announcement    I do not post to any of the Arab States.

Announcement

Last updated on May 24, 2019

I do not post to any of the Arab States.

Reviews

Average item review
5 out of 5 stars
(838)
See reviews that mention:
quality 197 shipping 151 customer service 143

Shop policies

Last updated on December 25, 2017
Welcome to my cushion cover shop. I have been making fantastic pillow covers since 2011 and I just adore doing so. Chinoiserie, florals and anything whimsical are my personal favourites.

* I try to offer the most well known designs for the best price.

* I only deal with natural fibres such as linen and cotton.

* Dry Cleaning is the only way of cleaning your covers. All my covers have a zip
running along the bottom. These designer fabrics are not pre washed/ pre shrunk. If
you wash them, even on a delicate cold wash with no spin, they will shrink up to
10%.

* The majority of all my covers are single sided with a plain reverse in a cotton/linen
fabric. I do this to enable you to get the designer look at a reduced cost. If you
prefer double siding, this is of course possible. Just convo me for a quote.

* 98% of all my listings are for custom made items. The exception is where you see
"Ready to Ship" in the listing description.

* Monitors are notorious for misleading us on colour. If you are unsure about a
colour just ask me for a free sample.

* Lead time is anywhere between 1-2 weeks, which is standard amongst Etsy cushion
cover makers. If you have a deadline you need to work to, contact me. Having said
this, I may surprise you and dispatch your order the next day after purchase.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
As my covers are custom made items, I don't generally accept refunds. Ask for a sample if you are unsure of anything.

I do accept exchanges.
* Covers must be in their original condition.
* Shipping costs are not refundable.
* Return shipping costs are the responsibility of the customer.
* Covers must come back to me via a tracked and insured delivery service.

A word about Flaws
It is important to keep in mind that some natural fibres have certain inherent characteristics and "flaws" that should not be considered as defects. Linen fabrics may have occasional barres, loops and slubs, which are due to the nature of linen fibres and the rustic surroundings of the weaving process. Printed fabrics may show insignificant misprints and random flecks. Hand-woven and hand-dyed textiles may have irregularities inherent to the techniques used in its making and the natural fibres.
Payment
I accept Paypal, E-Check and Etsy Gift Cards.
Shipping
* I ship Worldwide for a flat rate of $10 per single cover and $15 per pair. Then $5 for
any additional item after that.

* I ship via Standard Airmail which is a 7-10 day service.
However, this ETA can be impacted by public holiday shutdown of postal services and
then the small resulting backlog.

* I can offer a 72 hour courier service, or a 5 day service for a premium.

* With regards to Customs Fees; I mark all my covers 'gift' and at a value of $25 in total
This is always under the threshold of duty. I haven't had a customer ever
charged duty.
Additional policies and FAQs
Feather Inners
I always get asked about what kind of inners I recommend. The gold standard is feather inners. Poly ones just don't give you the professional plump look that you can karate chop in the middle.

Not all feather inners are built the same. Ask your supplier if the inners you are looking at are "true to size". I have seen super taut inners which are definitely true to size i.e. a 20 inch taut inners fits a 20 inch cover. And I have seen flabby feather inners were you need to go up anywhere between 2-4 inches. Therefore, a 22 inch inner may be required for your 20 inch cover. Hopefully this makes sense. Just ask your supplier.

Discounts
Talk to me about discounts on bigger orders.