Geneva, Switzerland

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Shop policies

Last updated on July 19, 2014
Professional acid dyes and KoolAid usually are very durable. Natural plant dyes can fade in the sunlight and can contain some rest of the dyeing material, even if care is taken to remove it all. We only use nontoxic substances which don't harm the environment or the human body.

All fibers, yarns and items are washed after their creation.
Best wash by hand and use a mild shampoo (Wool is also just sheep hair) or wool washing detergent. Try to move and rub it as little as possible. You also shouldn't put your finished item in the washing machine or dryer, unless you want a shrinkage on purpose.
Pure wool yarns are usable for felting, but you should try it with a sample first to see how big the effect is. Natural dyed yarn may shrink less because it is already exposed to high temperatures when being dyed. Wash your items separately, especially in the beginning.

Handspun yarn:
Handspun yarn may vary in thickness. These irregularities are a part of the speciality of handspun yarn.
The yarn can also tear in the process of spinning, plying and winding. When that occurs, we try to join it as good as we can but sometimes you still have a visible knot. But that also happens with commercial yarn you can buy in shops.

Especially single threaded yarn can have a resulting twist. We try to make balanced yarn and settle the twist by washing, but it can happen, especially when you are knitting, that the stitches have a slightly tendance into a certain direction. Some yarns are not ideal for the usual knitting and need to be processed in another way.

The bits and pieces we include in our yarn usually are quite good fixed. Still it is possible that they fall out of the yarn. You also should handle with care.

The yarn comes to you in a loosely bound skein because that's the best form for transportation and storage. For using this yarn you should wind it into a ball first.

Accepted payment methods

Returns and exchanges
If you are not content with the quality of your purchased item, please contact us within 14 days after receiving it. A return is possible, but you have to pay for the shipping.

Here are the legal refund policies in German. If you need an English explanation, please contact us.


Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat. im Falle eines Vertrags über mehrere Waren, die im Rahmen einer einheitlichen Bestellung bestellt hat und die getrennt geliefert werden, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat.“.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns, Martina Heubel, Weiherstraße 12 a, 68259 Mannheim, info [!at], mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Waren, die nach Kundenspezifikation hergestellt sind oder auf die persönlichen Bedürfnisse des Verbrauchers zugeschnitten sind; die Ware muss anderweitig nicht oder nur mir unzumutbaren Preisnachlässen abgesetzt werden können, z.B. Maßkleidung
Please buy only if you mean it seriously. Read the description and the other notes first. You can pay by paypal or when you are located in the European Union or Switzerland, we accept (and prefer) a bank transfer to one of our accounts. In this case, please contact us first. If you have the opportunity to come to Mannheim or Geneva we might also be able to arrange a meeting.
The orders are shipped after we receive the payment, also the refund is handled after we received our goods back. We try to be very fast, though.

If we don't receive the payment within 5 days after purchasing, we will relist the items.

The shipping costs are given at the item's description and depend on the weight of the item, the shipping method and the destination. We ship international. The prices within the European Union are the same to every country.

If you purchase several items, we offer a combined shipping with reduced costs. Please tell us if your order is not finished.

We try to keep our shipping costs low, but international shipping is expensive. At the moment most items are shipped via French mail economy or priority and the costs are calculated according to that. If you would prefer a faster shipping, we offer that for an additional fee. Lightweight deliveries < 100 g are sent with priority mail. Insured shipping is possible for an extra fee.

If you think your order is lost, please contact us and we will see to come to a satisfying solution. The shipping is usually quite fast but especially international orders can take some weeks to arrive. We don't consider a packet lost before one month since the sending has passed.
Additional policies and FAQs
Work on Demand:
If you have any special wishes, please tell us and maybe we can spin the yarn of your dreams. It depends how hard it is to get the ingredients. We also might be able to spin you additional yarn of the same kind you ordered.

Health and Environment
We are absolete non-smokers! Neither the storage nor the finished objects are exposed to cigarette smoke.

If you react allergic on wool, you are maybe interested in something made of silk, alpaca or plant fibers. Please contact us.

The natural dyes are plants we either collected ourselves or bought from a trustworthy seller. We do not dye with endangered species and do not make unnecessary destruction and exploit when collecting. We also don't use toxic chemicals.

The silk we use is usually tussah silk. As far as we know, it is collected from empty cocoons and so no silk worms are killed.

We do not recommend to light up any good we have made and sold!

We would really like to receive feedback from you. We also are very curious what you create of our yarns, so we love to receive photos and reports how you got along with it.

Legal stuff
We exclude liability.
We operate according to German law.
Die Vertragssprache ist Deutsch./The language of the contract is German.