AutumnEquinox

At this time, I do not offer returns on jewelry unless it is defective, or a mistake on my part. All sales are final on body jewelry and we cannot accept returns on body jewelry for any reason. All body jewelry is made of 100% sterling silver. Jewelry that has darkened is not a defect, but a natural occurrence called tarnish. This can happen when fine jewelry such as sterling silver, gold filled and solid gold is exposed to temperature changes and oxygen. Elements in the air oxidize on the jewelry causing a dark appearance. This can be remedied by cleaning and polishing the jewelry with polishing cloths available here:

https://www.etsy.com/listing/518479398/polishing-cloth-jewelry-cleaning-wipes

If you need your ring resized, please note you will need to purchase a ring resize listing in order for me to resize and reship the ring back. Please purchase this listing for a ring resize:

https://www.etsy.com/listing/219803843/ring-resize

If you have any questions or concerns, please contact me before leaving feedback as I am more than happy to help with any issue that may arise!

All jewelry must be returned in the original jewelry box to prevent damage during shipping. Please do not return the jewelry in a regular envelope.

Please note returned items are subject to a 15% restocking fee of the original price and original shipping charges are not refunded on any items returned.

I accept credit/debit cards and paypal.

Autumn Equinox is run by me alone, so it may take a little extra time for me to make your jewelry especially for you. I try to get orders done within 1 to 3 business days, but sometimes it takes a little longer due to everything life throws at this one woman show. Please contact me first with any issues! I am very eager to help resolve any issue!

I ship first class United States Postal Service to anywhere around the globe. Once payment is received, items will be made to order, processed and shipped out of the studio within 1 to 3 business days. First class shipping can take anywhere from an additional 3 to 5 days in the United States and an additional 2 to 6 weeks outside the US.

I do offer free shipping every once in a while, so be sure to check back often!

If you need an order rushed, please contact me before purchasing for more information. Priority and Express shipping is available, but please note that the shipping upgrades are for postage and shipping by USPS and our processing times are not expedited. Please send me a note if you've ordered a shipping upgrade and need your item shipped next day as they will be processed under our 3 day shipping.

Most orders will be shipping in one jewelry box to prevent damage during shipment. If you need more than one box for gift giving, please message me before purchase as this increases the shipping weight and price to ship.

If you purchase a ring and do not specify a size, a size 7 will be sent. If you need a different size, please contact me within 48 hours of purchase.

Please note if you are an international customer, you may be charged customs fees and/or handling fees based on your country's customs policy. I cannot ship packages marked as a gift as it is illegal and could result in jail time and/or fines. Thank you for understanding.

Please note, rings are in US RING SIZES. Rings are made using a standardized ring sizer and backed by ruler measurements. If you are unsure of your size in US RING SIZES, please refer to this chart, or leave me a note at checkout for your size in your country's size. I can also make rings based on circumference measurements.

http://autumnequinoxjewelry.com/ring_size.jpg

Unsure of your ring size? Print this free ring sizer here: (make sure print scale is set to 100%, otherwise sizing will not be accurate http://autumnequinoxjewelry.com/ringsizer.gif

Jewelry care tips:

No chlorine or salt water! Remove all jewelry before going into a hot tub or swimming pool or salt water. Chlorine or salt water can damage and discolor metals such as gold, sterling silver, and platinum and can slowly erode the finish and polish of gemstones.

Don't wear jewelry when applying sunscreen, makeup, lotions, and when in the shower. These products cause a film to form on your jewelry, making it appear dull and dingy.

Wipe jewelry after wearing. Use a clean, soft, slightly damp cloth to wipe jewelry after wearing to remove any summer lotions. This will enhance the jewelry’s luster and will ensure that it is clean before storage.
Store your jewelry in a clean, dry place.

Keep your jewelry in a fabric-lined jewelry case, or in a box with compartments and dividers to prevent pieces from scratching each other.

All fine Jewelry such as gold, silver, and platinum with oxidize and tarnish. Remedy this and keep your jewelry looking new by using sunshine cloths. Sunshine cloths contain a special polishing compound and can be reused indefinitely. Do not wash sunshine cloths.

https://www.etsy.com/listing/518479398/polishing-cloth-jewelry-cleaning-wipes