AutumnJo
Austin, Texas ·
AutumnJo
...home of the original Personalized Cocktail UmbrellaAustin, Texas 238 Sales On Etsy since 2010
0 out of 5 stars
AutumnJo is taking a short break
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Reviews
No reviews in the last year
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Anonymous on Aug 4, 2013
5 out of 5 starsPerfect as usual!! Order from Autumn if you want to have fabulous decor at your party :)
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Anonymous on Jul 5, 2013
5 out of 5 starsI purchased personalized cocktail umbrellas from Autumn Jo for my wedding. Great product! Everyone loved them and it added a really nice personal touch!
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Shop policies
Last updated on
July 13, 2018
Thank you for stopping by AutumnJo ~ boutique chic for your party week. You can find all of our shop policies on this page. If you have any questions about these policies please feel free to contact us.
Etsy Conversation:
http://www.etsy.com/convo_new.php?to_username=AutumnJo
Etsy Conversation:
http://www.etsy.com/convo_new.php?to_username=AutumnJo
Accepted payment methods
- Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I take great pride in my work and want my customers to be completely happy with their purchase. However, I understand that sometimes an item may look different in person from what you see on your computer monitor. If you are unsatisfied with your order and would like a refund, please contact me as I would really like to work to rectify the situation and get you what you need.
All refund and exchange requests must be made within 14 days of delivery. All acceptable refunds require the item to be mailed back in the original condition with all of the packing materials included. Buyer pays all shipping charges.
If an item is incorrect or damaged, please contact me and I will happily replace the item.
A 50% non-refundable deposit will be retained upon cancellation or refund request for all custom orders.
All refund and exchange requests must be made within 14 days of delivery. All acceptable refunds require the item to be mailed back in the original condition with all of the packing materials included. Buyer pays all shipping charges.
If an item is incorrect or damaged, please contact me and I will happily replace the item.
A 50% non-refundable deposit will be retained upon cancellation or refund request for all custom orders.
Payment
Currently, I am accepting Paypal and Etsy Direct Checkout.
All orders not paid in full within 2 days/48 hours will be cancelled.
All orders not paid in full within 2 days/48 hours will be cancelled.
Shipping
Shipping costs include all of the costs associated with shipping and handling to guarantee your item arrives safe and sound.
Most items will ship USPS Parcel Post (up to 9 days for delivery in the US).
An extra charge will be assessed for rush orders. A rush order is anything that needs to be shipped before the published processing time. An extra $25 will be charged and expedited shipping charges will apply. Please contact me prior to purchase to ensure I am available and to discuss the details.
Please verify that your address is correct at checkout as I will ship to that address. If this is a gift, please make sure the address is correct at checkout. Also include any special handling details and I will not put a price invoice in the package.
I ship international! Please note that buyers are liable for any relevant customs and import duties.
Most items will ship USPS Parcel Post (up to 9 days for delivery in the US).
An extra charge will be assessed for rush orders. A rush order is anything that needs to be shipped before the published processing time. An extra $25 will be charged and expedited shipping charges will apply. Please contact me prior to purchase to ensure I am available and to discuss the details.
Please verify that your address is correct at checkout as I will ship to that address. If this is a gift, please make sure the address is correct at checkout. Also include any special handling details and I will not put a price invoice in the package.
I ship international! Please note that buyers are liable for any relevant customs and import duties.
Additional policies and FAQs
Proofs
I will send proofs for some Custom Orders. Please make sure to approve them within 24 hours to ensure a timely shipment.
Shop Hours
This is a hobby for me so unfortunately my “real” job has priority over my creating. Please refer to the hours listed below to set the expectation for answering questions, fulfilling orders and shipping. I live and work in Austin, Texas, USA so all times are listed in central time.
Sunday: 12 - 5 pm
Monday: 6 - 9 pm
Tuesday: 6 - 9 pm
Wednesday: 6 - 9 pm
Thursday: closed
Friday: closed
Saturday: 8 am - 12 pm
I will send proofs for some Custom Orders. Please make sure to approve them within 24 hours to ensure a timely shipment.
Shop Hours
This is a hobby for me so unfortunately my “real” job has priority over my creating. Please refer to the hours listed below to set the expectation for answering questions, fulfilling orders and shipping. I live and work in Austin, Texas, USA so all times are listed in central time.
Sunday: 12 - 5 pm
Monday: 6 - 9 pm
Tuesday: 6 - 9 pm
Wednesday: 6 - 9 pm
Thursday: closed
Friday: closed
Saturday: 8 am - 12 pm