Announcement    Attention!! Before ordering, please read:
We ship all over the world! Your item will be carefully packed and shipped by FedEx with a tracking code.

All suggestions and collaborations are welcome. Please read my shop policies: https://etsy.me/2TWsQUG

Masks intended for use in the field of COVID-19, published by the DGS, Portuguese authorities, based on test report No. 14993/2020 issued by CITEVE, valid throughout the European Union: CWA 17553: 2020, published in June 2020 by the CEN-European Committee for Standardisation. Level 3 - General purpose masks with 25 wash cycles.

Contacts will be in English, Spanish and Portuguese. Other languages might need to be translated, and the answer will always be in English.

When you purchase in our shop, you are accepting our shop policies.

Announcement

Last updated on Sep 23, 2020

Attention!! Before ordering, please read:
We ship all over the world! Your item will be carefully packed and shipped by FedEx with a tracking code.

All suggestions and collaborations are welcome. Please read my shop policies: https://etsy.me/2TWsQUG

Masks intended for use in the field of COVID-19, published by the DGS, Portuguese authorities, based on test report No. 14993/2020 issued by CITEVE, valid throughout the European Union: CWA 17553: 2020, published in June 2020 by the CEN-European Committee for Standardisation. Level 3 - General purpose masks with 25 wash cycles.

Contacts will be in English, Spanish and Portuguese. Other languages might need to be translated, and the answer will always be in English.

When you purchase in our shop, you are accepting our shop policies.

Items

 
Susana Marques Mira

Contact shop owner

Susana Marques Mira

Reviews

Average item review
5 out of 5 stars
(481)
See reviews that mention:
Quality 59 Shipping 41 Customer service 15

About Auvies

Sales 7,027
On Etsy since 2020

Shop members

  • Au Viés - Fabric Studio

    Owner

    Au Viés combines design knowledge and passion. Every piece is taken into consideration to satisfy our customer's needs.

  • Susana Marques Mira

    Fashion Designer

Shop policies

More information

Last updated on Sep 30, 2020
Frequently asked questions
Custom and personalised orders

The sizes of our products and models are detail in the store, and within each product, you will have the options available. we won't make custom models.
Sizes may vary, it is a handmade product.

Care instructions

All our models and products have indications of use, maintenance, and we also respond by message to any questions related to their use.

Gift wrapping and packaging

All packages have the mask, four elastic straps (two spares), and in case of Removable Model, each mask brings three filters extra, well wrapped, and have handling instructions.
The bag is not included in the order. We send when we’ve on the stock as an offer.

You can indicate that the order is a gift. In case of a gift, the order will not have a receipt; if you want the receipt, you will have to ask with the same email of the order by message.

Delay Policy

We don't do refunds. But we understand that some delays can happen. After 45 days of dispatch day, you can contact us to alert us that your order has not arrived. We will keep track of your order through the tracking number. After that date, you will have to wait for the order to arrive at your destination, and not accept the product for it to be returned. When we receive the product, and it has not been opened and is in perfect condition, we will refund the value of your order. We will charge the delivery cost.

Face Mask Care

Machine washable 60ºC / ironing in medium temperature.
Take out the nose wire not to damage the product or the machine. After dry, you can add it again.

When the nose iron breaks, it can be changed or removed in the same way as for washing cycles.

Address & Contacts

The Buyers are responsible for the address they have updated on Etsy during the order. If the package is returned to the sender because the buyer has an incomplete or wrong address, we send a message to the buyer, and we keep the order up to 30 days. A new shipping fee will have to be charged for a resend of the package.

Shipping Fee's after returns

Portugal: € 5.20
Spain: Current Price announced
Europe: Current Price announced
North America: Current Price announced
Rest of the World: Current Price announced

Wholesale availability

Wholesale orders are welcome, contact us via email.

Who Pays For Customs Fees?

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

We can't predict which of these fees, if any, will be applied.
Au Viés isn't responsible for any additional charges that may apply after a purchase is completed at our shop.

Discounts and Promos

The various discounts are not accumulative in store.