Avalee's Shop Policies
Welcome and thanks for shopping at Avalee!!
I currently accept Pay Pal and credit card orders through the website.
Attn Credit Card customers: You do not need a Paypal account to pay for your items with a credit card online - by going through Paypal! (ie you can check out without creating a pay pal account if you wish to just use your credit card) Select the Paypal option when you checkout as if you are using Pay Pal. After you finalize your order, click the ‘pay now’ button, scroll down and you will see the option to pay with a credit or debit card without having to sign up for a Paypal account right next to the Pay Pal option! I accept either one.
I do not ship until I receive your payment. If I do not receive payment within 7 days of your purchase online I will ask for a reversal from Etsy and re-list the item. Etsy charges a fee to me each time I sell something; so if you checkout and "purchase' something without paying, I still get charged for this, whether or not you send the payment!!
I will contact you to let you know I got your order and payment and when I will be shipping! My orders always ship with 24 hours of payment.
I Ship first class mail and from Alaska this takes about 4 - 5 working days to get to the lower 48 states. I always mail out within 24 hrs of receiving your payment. If you need your purchase shipped to you Express please contact me and let me know and I am happy to do so and find out the shipping costs in advance for you - but it is very spendy from Alaska!
I do not ship out until I receive your payment!! :) Requests to ship out before payment is received will be denied!
Shipping outside the US can take anywhere from 10 days to 3 weeks depending on where it is going to. It is extremely expensive to add a tracking number to foreign shipments. I will do so only by request and there will be an additional shipping charge for this. Please make a note in the checkout notes if you need one!
I cannot be responsible for the time frame that the post office takes to ship an item. I am sorry, I will ship your item right away from my end, but please understand that the post office system can sometimes take longer than expected.
Refunds and Exchanges
I stand behind the quality everything I make, if you have any trouble with something that is defective for some reason that you have purchased from me within 2 weeks of purchase, please let me know right away and I will be more than happy make things right for you! I will have you send it back to me and refund your shipping costs. I will repair or replace it or refund you; no problem!
That being said, I can not/will not be responsible for items that are lost or damaged by the postal service, sorry! I also can't/don't do returns beyond 2 weeks or for simply changing your mind etc... thanks for understanding.
If you are requesting a full refund on an item within the 2 week time period, not due to a quality issue but due to changing your mind - please understand that I will do a refund but will need to take out the fees I am charged by Etsy, Pay Pal and the post office for shipping.
Additional Policies and FAQs
I do a lot of local shows in Alaska; I do not post all of my items online so at my shows you will see thousands more of my designs!
Yes I do wholesale! Please convo me for rates on quantities of 10 or more!
PO Box 222285
Anchorage, AK 99522
Last Updated January 17, 2014