AyakoGlassGarden

951 Sales On Etsy since 2009

5 out of 5 stars
(379)

Announcement   *****RISE of SHIPPING FEE / When you can save your postage*****

Japan Post raised the price of EMS on June 1st 2016. It is almost twice of former one.
So, I need to raise the shipping fee of items shipped as EMS on May 28th 2016.
I am so sorry for it.
The price of shipping fee of one bead is not be changed. But the one of second bead was raised.
The shipping fee of Pendant, necklace and marble was raised.
I will look for cheaper international haulier, but Fedex or DHL are much more expensive than Japan Post.

**************************

When you purchase pendant and bead together, I will refund shipping fee of the bead, because you can ship many items together as EMS and the insurance has no limit.
Thanks for considering!

***************************

And I set up shipping fee to New Zealand, Hong Kong, Russia and Singapore.
I found the another way to ship to the countries with insurance.
The shipping fee or additional item shipping fee is lower than other countries.

Announcement

Last updated on Aug 12, 2016

*****RISE of SHIPPING FEE / When you can save your postage*****

Japan Post raised the price of EMS on June 1st 2016. It is almost twice of former one.
So, I need to raise the shipping fee of items shipped as EMS on May 28th 2016.
I am so sorry for it.
The price of shipping fee of one bead is not be changed. But the one of second bead was raised.
The shipping fee of Pendant, necklace and marble was raised.
I will look for cheaper international haulier, but Fedex or DHL are much more expensive than Japan Post.

**************************

When you purchase pendant and bead together, I will refund shipping fee of the bead, because you can ship many items together as EMS and the insurance has no limit.
Thanks for considering!

***************************

And I set up shipping fee to New Zealand, Hong Kong, Russia and Singapore.
I found the another way to ship to the countries with insurance.
The shipping fee or additional item shipping fee is lower than other countries.

Ayako Hattori

Contact shop owner

Ayako Hattori

Shop policies

Last updated on July 13, 2015
I am a glass bead and marble maker living in Japan.
In Japan we make glass beads, using lead glass rods and torch with air concentrator.
Lead glass has low melting point and delicate color.
I love to make traditional Japanese glass beads called "tonbo-dama."

And I love flowers. I make many kinds of flower bloom inside glass beads.
The beads are mostly round.
Some flowers are 3-D shape inside beads and others 2-D shape on beads.
I also make square beads. They are originally ornaments for Japanese kimono belt.
I make glass marble also, using tonbo-dama techniques.

Please enjoy my glass works.
Thank you for your reading the message of mine.

Ayako HATTORI

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
You will save postage, when I ship some items together.
When you want me to wait for shipping for a while, please let me know as soon as possible.
If I ship the item before your message, you need to pay the postage for each item. I am sorry.
Shipping
I ship them from Japan, so it takes cost and time a bit. I ship to most countries of Northern America, Asia and Europe.
My shipping charge is not cheap, but the price includes postal tracking system and limited insurance from Japanese post office. The limit of the insurance is 60US$.
When you buy the insurance, any postal accidents during shipping from sender to recipient are compensated by Japanese post office.
Japanese postal system is very kind and reliable.
But recipient needs to show proof of accident to recipient's post office first.


If you got postal accident, would you please let me know first.
Please don't send back items to me soon.
I will let you know how to claim refund from the insurance.

And, please let me know within 50 days after your payment.
After more than 60 days after payment, we can't use refund system of paypal and I need to send back money to you through paypal again.
It means you need to pay paypal remittance charge and I can't get back remittance charge of your payment. Both of us lose money.
And I need time to ask situations of the delivery to my post office before refunding money.
So, would you please contact me within 50 days.
I can't promise to you to refund all your money, if you can't do it.

Thank you for your help and patience.
Refunds and Exchanges
Please contact me within seven days after you get the item.
Would you please pay for postage of returning.
I will refund your money, after I receive the item from you.
Would you please tell me by e-mail why you don't like the item, if you don't mind. Your suggestion might be important for my next listing.


If you got postal accident, would you please let me know first.
Please don't send back items to me soon.
I will let you know how to claim refund from the insurance.

And, please let me know within 50 days after your payment.
After more than 60 days after payment, we can't use refund system of paypal and I need to send back money to you through paypal again.
It means you need to pay paypal remittance charge and I can't get back remittance charge of your payment. Both of us lose money.
And I need time to ask situations of the delivery to my post office before refunding money.
So, would you please contact me within 50 days.
I can't promise to you to refund all your money, if you can't do it.

Thank you for your help and patience.
Additional policies and FAQs
Dear buyers living in the USA

I am afraid American postal service is not reliable recently. I have gotten many postal accidents of package to the USA. Packages and items were lost and damaged.

When you order my items, you buy postal insurance from Japanese post office. So I promise to you refunding money, even if you get postal accident. But your help is needed to get money back. We need to show proof of accident. I mean recipient needs to show broken item to recipient's post office and get "damaged report" from them, when the item is broken. When the package is lost, it is easier. Please just let me know. I will claim inspection to Japanese post office. They will find the loss and refund money to us. But the inspection takes time. Usually it is about one month.

Japanese post office is still kind and honest, even though it takes time always. So, would you please trust their insurance. I hope money will be refunded anyway.

I am really sorry for your trouble. If you don't agree it, please don't order from me. I can't ship my item to the USA without your agreement. If you order without reading it, please feel free to cancel your order. I will refund money soon with my pleasure.
Without your help and co-operation, I can't keep on working with you. I appreciate your understanding and patience. I really wish American postal service gets better soon.

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Dear All Buyers

All my items are shipped from Japan.
Import duty for glass item or jewelry is very expensive in some countries.
The rate is totally different by country and kind of item.
Some countries don't take any charge and some take much.
In addition, governments sometimes update the rate.
I am afraid It is impossible for me to know current rate of every country.
I am so sorry.
When you want to know it before you order, would you please ask it to the customs of your country.
I appreciate your cooperation.