AzizaJewelry's Shop Policies
Welcome to Aziza Jewelry! I hope you enjoy your shopping experience with me. It is my goal to provide you with an enjoyable shopping experience and provide beautiful jewelry that will be loved and cherished for years to come. My jewelry is all handcrafted personally by me, Aziza, made with all high quality materials including sterling silver, 14k gold fill, 14k solid gold, and natural gem stones. My specialty is my wire wrapped word and name necklaces. Feel free to message me if you have any questions or special requests! The biggest compliment that my customers can ever pay me is by telling a friend about my jewelry line. I hope you love your purchase! Happy Shopping! xo ~Aziza
Payment is accepted online by credit card through Etsy or via PayPal. Payments received via PayPal e-check will be made and shipped after payment has cleared, which can take up to 1 week. Payment is also accepted via check or money order via snail mail. For special or custom orders, payment is expected prior to items being made or shipped.
I ship to the US and almost anywhere Internationally to a confirmed Shipping Address. Shipping in the US is via USPS Priority Mail (1-4 days) and Internationally via First Class Mail. International Delivery can take anywhere from 4 days to about 4 weeks to arrive.
For Shipping Upgrades within the US, including Express Mail (1-2 days), items will be made and shipped within 24 hours (business days only) and shipping includes a rush fee to expedite your order. If for some reason shipping is substantially delayed by the Post Office and it doesn't arrive within 2 days from the ship date, you may request a refund for the shipping fee, however the rush fee is non-refundable.
Every purchase within the US automatically includes delivery confirmation (tracking). International orders shipped via standard shipping do not include delivery confirmation (tracking). If you wish to track international orders, you will need to purchase the upgrade shipping option. If you would like to purchase insurance for International orders please email me prior to purchase for a price estimate to your destination.
International Shipping Upgrades (6-10 days) is just an estimate and cannot be guaranteed because items can be held in Customs for several days which is completely out of my control.
For international orders, you, the purchaser, are responsible for all tariff and duty fees that your country may impose. Your package is valued at the total amount stated on your invoice.
Tracking is only possible outside of the US if you select upgraded shipping at checkout. Tracking is not insurance and must be purchased separately. Please contact me for additional shipping insurance price quotes.
Refunds and Exchanges
I strive to make well crafted beautiful jewelry and I want your shopping experience with me to be amazing. If you receive an item that was damaged in transit to you, please message me as soon as you receive it so I can replace it. I am happy to accept returns of a well packed item received in the same condition as it was shipped if it arrives damaged. If you receive an item that is fine (nothing broken) and you just no longer want it, I do accept item returns for a non-customized item for Exchange only. This only applies to non-custom made orders.
Custom made items are exchangeable but non refundable.
If you purchase a custom order name necklace or a custom personalized order of any kind, I will be unable to refund the item unless it arrives broken or is defective in some way. You may exchange the item for a similar customized item as long as it is not a personalized name necklace bracelet or earrings set. If there are ANY questions whatsoever, please message me before purchasing! The customer is responsible for all return shipping costs. In the event that an item arrives damaged, or broken, you must contact me as soon as it is received. I am more than happy to refund your purchase price upon the safe confirmed return of the damaged item.
All Solid gold custom made items are non-refundable.
For all returns, and exchanges, shipping your item with delivery confirmation (tracking) is highly recommended in order to confirm the safe return of the item. If the item is over $50 I highly recommend insuring it as well. If delivery confirmation or tracking is not used, and I do not receive the returned item, there is no way to confirm that you have in fact shipped the item back and I will not be able to refund it. Please send your item back in a bubble padded envelope or small box for safety. Refunds and exchanges must be approved before you send the item back so do email me before sending an item back.
Returns must be made within 14 days of receiving the item.
Additional Policies and FAQs
For wholesale inquiries, please message me. I am happy to discuss production times and minimum order requirements. I currently sell wholesale within the US and Internationally and I am happy to take requests on custom orders and exclusive pieces within the US and internationally. I am also happy to discuss limited short term consignment agreements within the US only.
Message me here on etsy or via email: aziza [!at] azizajewelry.com
Where else is AzizaJewelry?
Currently my jewelry is sold currently online, and in several stores within the US. If you are a store who is interested in carrying my jewelry within the US or internationally, please convo me.
FREE Jewelry? And Discounts?
I generally do not offer discounts for bulk orders, however I do offer an occasional sale here and there and even host jewelry giveaways if you are a fan on my facebook page. www.facebook.com/AzizaJewelryonFB
or when you join my newsletter: http://eepurl.com/gLcTn
Charleston, SC, USA
aziza [!at] azizajewelry.com
Last Updated August 4, 2015