Announcement Thank you for stopping by! I have moved all my bridal items to my main shop, www.busybeezchickadeez.etsy.com.
Thank you for stopping by! I have moved all my bridal items to my main shop, www.busybeezchickadeez.etsy.com.
Anonymous on Jun 27, 2013
This bouquet charm looked awesome! I gave it to my friend for her wedding and she absolutely loved it. It photographed beautifully on the wedding day. Thank you!
Below is a list of our store policies. If you have any questions, please feel free to contact me. Please keep in mind that I am a one woman, very small business. I am not able to provide policies similar to big box stores, but strive to provide fair policies for the customer as well as my shop.
Accepted payment methods
PAYPAL: Payment made by Pay Pal is due within 24 hours. Sales tax for Washington State residents will automatically be calculated.
Please note custom designs will be started AFTER payment is RECEIVED. By purchasing a Custom/Reserved Listing, you are agreeing to the design described in the listing. Once a Custom/Reserved Listing is purchased, changes cannot be made to the design nor are we able to refund or exchange custom made items and orders for multiple of the same items, since those items are made specially for you.
PLEASE NOTE!!! I am no longer able to accommodate rush shipment requests. I am one person and strive to provide excellent customer service to all my customers. With my volume of sales, customer inquiries, etc., I need to manage my time as efficiently as possible to ensure ALL orders are quickly shipped and by accepting rush shipment requests, I am unable to make the most of my time. Thank you for your understanding.
HOW WE SHIP: I ship via USPS priority mail (2 - 3 day shipping) or first class service (2 - 5 day shipping). Please note, all shipping transit time frames are estimated dates given by USPS, and I cannot guarantee delivery by a specific date, since I cannot control physical delivery of item. On rare occasions, items are delivered outside the time frames provided, which I cannot be responsible for.
Track and Confirm service is automatically added to each shipment for shipments within the United States. If track and confirm shows successful delivery of item, I am not responsible for items that are lost in route, unless insurance is purchased. If you would like to insure your items, I will be happy to add insurance to your shipment. An additional $2.00 will be added to your invoice. Please send me an email before paying, and I will add the additional charge to your total and send you an updated invoice. It is highly recommended to purchase insurance for orders that are $50 and above.
I do not accommodate local deliveries at this time. All items are shipped.
For international orders, please note that with USPS shipping, orders cannot be tracked. Generally orders arrive within 14 business days (M-F), which does not account for custom processing time. On rare occasions (in particular United Kingdom, Canada and Greece) orders have taken up to 30 days to receive. Please take the longest shipping time frame into account when ordering. Customers may upgrade to USPS Express shipping, in order to track packages. Please send a convo for price estimate.
PLEASE NOTE!!! Orders are not considered LOST in transit until the following amount of time has passed:
Domestic: 14 days past shipping date
International: 45 days past shipping date
International ITALY/France: 60 days past shipping date
PLEASE NOTE!!! Any customs taxes or fees levied to the buyer upon receipt of the product will be the sole responsibility of the buyer. These fees vary greatly depending on the buying location and I am not able to estimate these with your international order.
SHIPPING ADDRESS: Items are shipped to the address listed on your PayPal account. Please verify your PayPal address before placing your order. If item is returned to Busy Beez and Chickadeez due to incorrect address, an invoice with new shipping charges will be sent to reship the item. I am not able to accommodate merchandise refunds to customers who provided incorrect shipping address.
If you would like item to be shipped to an alternate address, please send me an email. If you are purchasing item as a gift, I will be glad to add a note with item at no additional charge.
Refunds and Exchanges
Customer neglect or accidental breakage by the customer is not covered by the return policy. Any items tarnished or discolored from chemicals (i.e. hairspray; perfume) are not covered by the return policy. For hygiene purposes, earrings and hair accessories are not returnable. All sale/clearance items are also not returnable.
***PLEASE NOTE: We are unable to refund or exchange custom made items and orders for multiple of the same items, since those items are made specially for you. However, if you would like to return item due to a craftsmanship error, I will be happy to work with you to either make the adjustment or replace the item.
FEEDBACK: Please contact me prior to leaving negative feedback so we can address your concern. I am reasonable and do try to work with customers. Even if it results in a return of item, I do strive to make the overall experience positive. When communicating, please remember there is a person behind the shop. :)
Additional policies and FAQs
1. Jewelry should not be worn in the shower or immersed in water.
2. Jewelry should not be worn while sleeping.
3. Jewelry may be spot cleaned with a cleaner appropriate to the metal of the piece, such as a brass cleaner for brass or a silver cleaner for silver plated pieces,. Jewelry should not be immersed in a jewelry cleaner. Storing jewelry in airtight sealable bags also will help to prevent tarnish.
4. Hairspray, lotions and perfumes will cause color changes to the finish on your jewelry. Please avoid contact with these cosmetics by applying before you wear your pieces and use minimal amounts of these where the body comes in contact with the piece.
5. It is important to familiarize yourself with the proper technique for opening and closing lockets. When opening and closing a locket, please be sure to align the clasp’s hook with the hole. If they are not aligned it will cause the metal hook to bend and your locket will no longer close. This action is considered accidental breakage by a customer for purposes of returns/exchanges and not returnable. ***Please take special care and time to teach little ones how to care for their jewelry.
With proper attention and gentle care your jewelry will remain a treasure for years to come...