Accepted payment methods
Returns & exchanges
Cancellations
Payment
by,
~~ Credit cards/ Debit cards which are payment that are being processed through PayPal without the need of having a PayPal account ( You will notice the credit cards logos next to the PayPal logo).
Shipping
~~ It may take up to 1-3 weeks to arrive according to the speed of custom control and your country's postal service.
~~ You will receive an email with the tracking code.
~~ I will send You a tracking number so you'll be able to track the post from Etsy or the website of your national postal service. If you cannot see an update for same days, it maybe because of the custom control.
Note that You'll need to sign for the delivery.
▲▲▲ EXPRESS SHIPPING
Buy 3 items in shop and you will get Express shipping for 1 Euro.
• APPROXIMATE duration for Express Shipping:
US // 4-8 business days
EU // 1-4 business days
• The posts without phone number can be destroyed within a week if they cannot find you home. In this case there will be no refund.
So please leave your phone number before or after your purchase.
▲▲▲
~~~ CUSTOM & DUTY TAXES:
Please be aware that as the seller I cannot pay for any applicable duty, value added taxes (VAT) charged to you by your country.
The recipient of the merchandise will be required to pay the duty or VAT upon delivery.
~~~ UNCLAIMED PACKAGES (and invalid addresses)
If your order is returned to us, we will require you to repay the shipping, to have us resent the order back to you.
~~~ DELIVERED - if your postal service reports your ordered delivered, yet you haven't received the item, it is your responsibility to contact the postal service and find out where your order is. We use signature confirmation delivery. Please, at the very least, find out who signed for the delivery before contacting us. The postal service will have a signature on file.
~~~ INCORRECT SHIPPING ADDRESSES - if you provide us with an incorrect shipping address, you order is not refundable if lost. It is the sole responsibility of the customer to provide accurate shipping addresses when they purchase items from our shop.
Your cooperation is very much appreciated.
Additional policies and FAQs
If you see something you like, but wish to have some alterations made, or if you would like a different color or material for a specific design, please contact me so we can discuss the production of your custom-made item.
~~ The terms of custom orders are as follows:
• Payment is due in full before an order is begun.
• The terms of each order will be agreed upon before a listing is created and before payment is made.
• I will keep in touch with photographs as I go.
• Adjustments made to an existing custom order that run outside the agreed upon cost will need to be paid for before I can go forward with your order. Examples of this include larger measurements than agreed upon, a different strap, or changing the color halfway through the process.
• Custom orders may take time to produce. Often, special material is requested. This is part of the fun, for me! However, waiting for material to ship and arrive may delay your project. I will let you know if this is the case.
• If this item is needed quickly, please let me know right away so that I can accommodate your needs.
I would be very happy to make a custom order based on any of the items that you see in my shop or even something specific that you don't see in my shop since I have the materials available.Please note that the custom order take approximate 1-2 weeks to be produced.Please contact me for further details of your custom order.
Feel free to request more information.