OllieandPenny

Custom Clothing, Decor and Gifts

San Diego, California · 9975 Sales

OllieandPenny

Custom Clothing, Decor and Gifts

San Diego, California 9975 Sales On Etsy since 2011

5 out of 5 stars
(1898)

Announcement   Hello! ♥

CURRENT OUT OF STOCK RAGLANS:
RED: 3-6M, 6-12M, 12-18M, 18-24M, 6YR
PINK: 6-12M, 12-18M, 18-24M
BLACK: 6-12M
I am so sorry that I do not have the time to edit every single listing and make this adjustments to say they are out of stock but I have 100's of listings and it would take days. I am hoping to have them back in stock by Dec. 7th

thank you for your understanding

SHIPPING ANNOUNCEMENT:
'tis the season for shipping delays! USPS has already been having delays on all forms of shipping.
If you need it by a certain date please contact me BEFORE ordering. I can promise to have it out by a certain date but I cannot guarantee delivery. Once I give it to USPS IT IS OUT OF MY HANDS. I cannot control how fast they ship and the delays they cause. I will not give refunds or returns on items that were delayed by USPS. PLEASE remember this when ordering :):)




CURRENT PRODUCTION TIME:
>1-7 BUSINESS DAYS

>Mobiles take 1-14 business days

> headbands & sweatshirts take 1-14 business days depending on what I have instock ready to ship

>Shelves take 4-6 weeks

PLUS shipping time. If you need an item rushed please convo me :)
production time frame is as of 6/12/2016

During checkout the shipping method you select has NO affect on production time.

Production time is based on CLEARED payments..if you paid via e-check on paypal there will be a delay, it takes 3-5 business days for the payment to clear.

PLEASE READ:
my business days are based on MY business day calendar NOT etsy's. During checkout etsy will give a ship by date..that is NOT the correct date. Please look my business calendar to see my business days. If you would like the correct date you can also contact me as well. unfortunately this is not something i can change on etsy, I am sorry if there is any confusion.

Please check out my calendar for business days. MY GOOGLE CALENDER: https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
Life sometimes happen when you least expect it so if there is going to be a delay I will contact you via etsy.
Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

*FOR ALL ITEMS NOT LISTED IN SHOP OR ACCESORIES, VISIT HERE: http://www.oliverandpenny.bigcartel.com/

My other shop is: spiked and riveted

Announcement

Last updated on Dec 1, 2016

Hello! ♥

CURRENT OUT OF STOCK RAGLANS:
RED: 3-6M, 6-12M, 12-18M, 18-24M, 6YR
PINK: 6-12M, 12-18M, 18-24M
BLACK: 6-12M
I am so sorry that I do not have the time to edit every single listing and make this adjustments to say they are out of stock but I have 100's of listings and it would take days. I am hoping to have them back in stock by Dec. 7th

thank you for your understanding

SHIPPING ANNOUNCEMENT:
'tis the season for shipping delays! USPS has already been having delays on all forms of shipping.
If you need it by a certain date please contact me BEFORE ordering. I can promise to have it out by a certain date but I cannot guarantee delivery. Once I give it to USPS IT IS OUT OF MY HANDS. I cannot control how fast they ship and the delays they cause. I will not give refunds or returns on items that were delayed by USPS. PLEASE remember this when ordering :):)




CURRENT PRODUCTION TIME:
>1-7 BUSINESS DAYS

>Mobiles take 1-14 business days

> headbands & sweatshirts take 1-14 business days depending on what I have instock ready to ship

>Shelves take 4-6 weeks

PLUS shipping time. If you need an item rushed please convo me :)
production time frame is as of 6/12/2016

During checkout the shipping method you select has NO affect on production time.

Production time is based on CLEARED payments..if you paid via e-check on paypal there will be a delay, it takes 3-5 business days for the payment to clear.

PLEASE READ:
my business days are based on MY business day calendar NOT etsy's. During checkout etsy will give a ship by date..that is NOT the correct date. Please look my business calendar to see my business days. If you would like the correct date you can also contact me as well. unfortunately this is not something i can change on etsy, I am sorry if there is any confusion.

Please check out my calendar for business days. MY GOOGLE CALENDER: https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
Life sometimes happen when you least expect it so if there is going to be a delay I will contact you via etsy.
Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

*FOR ALL ITEMS NOT LISTED IN SHOP OR ACCESORIES, VISIT HERE: http://www.oliverandpenny.bigcartel.com/

My other shop is: spiked and riveted

Ashley Casey

Contact shop owner

Ashley Casey

View all 1218 items

Reviews

Average item review
5 out of 5 stars
(1898)
martha cortes

martha cortes on Dec 3, 2016

1 out of 5 stars

I bought this onesie for my baby to wear it on his first birthday party, and when i received i immediately noticed that some of the letters were detached from the onesie. Ashley reached out to me immediately and gave me the option to get a refund or to help me at any way possible.

Calah Hall

Calah Hall on Dec 2, 2016

2 out of 5 stars

This product is not what I expected at all... I bought a 2xl sweatshirt and it fit like a large, also it was about 6 inches too short... I was going to return it but after paying a 50% restocking fee and paying to have it shipped back I would barely get any of my money back on this... the owner was very nice and offered a partial refund! This product just didn't work for my body type.

Ashley

Ashley responded on Dec 2, 2016

thank you for your feedback. there is a size chart in the listing that gives exact measurements of the sweatshirt. i am sorry the sweatshirt was too small and too short for you. i have heard from many customers that they fit true to size and i agree..I wear the Large and I am 135lbs and 5'3"...i would have been more then happy to give a partial refund for the inconvience. I always highly recommend that the size chart is viewed before ordering to make sure my items will fit because all sales are final. customer left feedback before contacting me to see if i could help. i tried very hard to work with the customer to make her happy but in the end she gave the sweatshirt to her sister so someone was able to enjoy it :)

View all 1898 reviews

About

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Shop members

  • Ashley Casey

    Owner

Shop policies

More information

Last updated on Nov 13, 2016
Frequently asked questions

Sizing/Care/Color

▷Sizing◁
ALL brands vary but MAJORITY of customers say the following:
Bodysuits, shirts and youth sizes run to size.
Raglans have a loose fit.
Junior sizes run small.
Unisex shirts run a size bigger.
I can provide size charts upon request and I am more then happy to :)
I have heard a few times that the infant & toddler t-shirts run a little big.

▷Care◁
it is recommend that all items be hand washed and laid flat to dry,
no dryers. no irons. no heat.

▷Color◁
Shirt colors can VARY by size. Youth, toddler and baby shirts are different brands which means not all gray, navy, and colors will match perfect. Shirts can be a shade or 2 darker if different sizes are chosen Please contact me before ordering if you would like to see the difference

"When will my item ship?"

▷ 1-7 BUSINESS DAYS per my business day calender
▷ Mobiles, swaddles and sweatshirts take 1-14 business days per my business day calender
▷ Shelves take 4-6 weeks
▷ preorder sales take 1- 3 weeks
PLUS shipping time.
▷If you need an item rushed please convo me BEFORE ordering :)
▷Please check shop announcement for any updates:
https://www.etsy.com/shop/OllieandPenny?ref=hdr_shop_menu
▷Business calender:
https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
▷Production time is based on CLEARED payments..if you paid via e-check on paypal there will be a delay, it takes 3-5 business days for the payment to clear.

"My order was damaged during transit / My tracking number is not being updated"

If insurance was purchased and If USPS approves the insurance claim, yes you will be refunded or a new item mailed if requested.

it can happen where a tracking number is not updated until delivery. sometimes orders get routed incorrectly or not scanned in. If your tracking is not being updated and it has been 30 days since being marked shipped I will give a full refund. The reason for the 30 days is because sometimes packages will randomly just be delivered. I apologize for this inconvenience.

"Can i cancel my order?"

I will cancel your order only if requested within the first 24 hours. this is because everything is made to order and certain items may need supplies that i have to order online I order them the same day the order is placed.
This does not include preorder sales. Once purchased..no canceling.

"Can I return my order?"

Due to my items being custom and/or made to order i do not accept returns.
If there is a circumstance where I do accept a return there will be a 50% restocking fee for ALL orders. It is not guaranteed that I will be able to re-sell the item that is being returned so the 50% covers the fees, materials and time spent making the item.
If you ordered a custom item but didn't let me know you spoke to me prior or didn't put your custom requests in note to seller during checkout, I am not responsible. I receive dozens of inquires a day on custom orders and cannot remember every screen name that contacts me.
PLEASE CONTACT ME BEFORE LEAVING FEEDBACK

Additional policies

▷Please handle all items with caution and care

▷Few items will contain small part or long strings that can be dangerous. Please do not hang the mobile where your child can reach. Do not leave child unattended or put them to sleep wearing a headband.
▷I, Ashley Casey, am not responsible for any harm to your child if you do not follow the warning.

▷All items come from a pet free, smoke free and clean home.

▷I do not add a invoice/receipt with any order gift or not. It cuts down the cost of computer paper and printer ink which keeps shipping costs lower

▷*PLEASE NOTE I AM MORE THEN HAPPY TO SEND CARD STOCK SAMPLES FOR ALL CUSTOM MOBILES BEFORE PURCHASE :)

▷If you are not satisfied in any way please contact me BEFORE you leave feedback :)

Brands

▷Colored Bodysuits and gowns are usually the brand Rabbit Skin, Laughing giraffe, Kavio or creative creations.
▷Shirt brands are usually Garanimals, Rabbit Skin or creative creations.
▷White onesies are ONESIE® Gerber Brand clothing and embellished by me.
▷Carters white bodysuits can be used when requested.
▷Infant Raglans are American Apparel
▷Toddler, Youth and Adult raglans are American Apparel, Sport Tek, Next Level or Port & Company
▷Youth brands are usually hanes, Gildan, fruit of the loom or rabbit skins.
▷Adult brands are usually anvil, bella or creative creations.

Please contact me with any questions regarding shirt brands or sizing.

Misc. shipping info

▷UK shipping does not include tax. Your are more then likely going to be required to pay taxes on your package when received.
▷Once I drop a package off with USPS I have no control over how the package is handled and how fast it gets shipped. If you would like insurance please contact me. If you would like shipping quaranteed and your shipping money back if not delivered as USPS says they would please select priority express during checkout.
▷ I do not give refunds on shipping if USPS takes longer to ship your item. I can't control it and it's in their hands.
▷ if returning a item to me, It's your responsibility to pay for shipping.
▷items can be shipped fedex..please contact me before ordering

Custom and personalized orders

I am more then happy to make a custom shirt or mobile! :) I love custom orders! Just send me a convo with your idea :)

▷All custom orders are final, no exceptions.
▷During checkout if you do not specify a shirt color I will wait 5 days before sending your order for you to let me know. After I will send a color of my choice.
▷ Font size will depend on shirt size, if you would like a certain size design let me know prior
▷I can send mock ups after purchase 2 times after 2 mock ups its $2.50
▷I can add text to the back for $2.50

"Can i rush My order?/I Need it by this date"

This is my most commonly asked question.
yes i can rush orders! :)
BUT you must contact me BEFORE ordering to see if its possible.
If you put it in the notes that you need it by a certain date i cannot guarantee it unless we spoke FIRST and i said ok. Most of the time i can get a rush order out the next day depending on what it is :) I also request that if you want a rush order and i have okayed it then please select priorirty shipping, first class mail can take anywhere from 2-7 business days, sometimes longer.
Also if you put in the notes that you need by a certain date but didn't contact me first and it get it okayed by me I will do by best but I will not cancel the order if its not possible.