OllieandPenny

Custom Clothing, Decor and Gifts

Riverside, California · 16352 Sales

OllieandPenny

Custom Clothing, Decor and Gifts

Riverside, California 16352 Sales On Etsy since 2011

5 out of 5 stars
(2935)

Announcement   Hello! ♥
CURRENT PRODUCTION TIME:
PRODUCTION:
▷ 3-7 BUSINESS DAYS
▷ Mobiles take 2-3 weeks.
▷ preorder sales take 1- 3 weeks
PLUS shipping time. If you need an item rushed please convo me :)

▷During checkout the shipping method you select has NO affect on production time.
▷Rush order are available for a fee depending on when the item is needed.

UPCOMING TIME OFF DATES: 8/17/17 - 8/18/17 We will be going on a family vacation for my husbands birthdays. There might be a 2-3 day delay on orders but I will do my best to have orders out as soon as possible :) thank you for your understanding.

Please note that business days are NOT WEEKENDS OR HOLIDAYS. I take those days off to spend time with my family :) Occasionally I do take vacation time or may need time off for my kids or myself if we are sick and if I do I will post it here. I am a one person shop so there is no one to cover for me or anyone to call in sick to, I appreciate your understanding :)

▷my local post office is notorious for having packages sit a day or 2 after I drop them off or they pick up and usually they do not update until 7pm-9pm pst. If a package is dropped off on the weekend it typically won't update until Monday or Tuesday. I am so sorry for this inconvenience. This is the only post office in my town or I would take it to a different one. If you have any questions please contact me :)

▷MESSAGE RESPONSE TIME:
My response window is 0-48 hours. I am located in California so I will respond to messages between 10am-4pm and 9pm-11pm PST Monday-Friday and on weekends if I have some free time..the reason is I am one person shop and a stay at home mom to my 7 and 3 year old so I try not to have my computer or phone always around :) also PLEASE do not contact me via email..I check it maybe once a month. All correspondence needs to be done on etsy. Thank you :)

▷NOTE TO SELLER SECTION DURING CHECKOUT IS TO SPECIFY CUSTOMIZATION'S. If you have a question please do not put it in note to seller, send it to me in a convo. If you put it in the note to seller section i wont answer it until i start processing the order. thank you:)

Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

▷IMPORTANT RAGLAN INFO:
I only carry black raglans now and all other colors are discontinued.

▷SHIPPING ANNOUNCEMENT:
If you need it by a certain date please contact me BEFORE ordering. I can promise to have it out by a certain date but I cannot guarantee delivery. Once I give it to USPS IT IS OUT OF MY HANDS. I cannot control how fast they ship and the delays they cause. I will not give refunds or returns on items that were delayed by USPS. PLEASE remember this when ordering :):)

▷COPYRIGHT:
OLIVER AND PENNY'S T-SHIRT DESIGNS AND ILLUSTRATIONS are protected by US copyright laws.

▷You may not manipulate, copy, alter, resell in any way images, products or other Content in this shop without specific permission from OLIVER AND PENNY the copyright owner.

*FOR ALL ITEMS NOT LISTED IN SHOP OR ACCESSORIES, VISIT HERE: http://www.oliverandpenny.bigcartel.com/

Announcement

Last updated on Aug 17, 2017

Hello! ♥
CURRENT PRODUCTION TIME:
PRODUCTION:
▷ 3-7 BUSINESS DAYS
▷ Mobiles take 2-3 weeks.
▷ preorder sales take 1- 3 weeks
PLUS shipping time. If you need an item rushed please convo me :)

▷During checkout the shipping method you select has NO affect on production time.
▷Rush order are available for a fee depending on when the item is needed.

UPCOMING TIME OFF DATES: 8/17/17 - 8/18/17 We will be going on a family vacation for my husbands birthdays. There might be a 2-3 day delay on orders but I will do my best to have orders out as soon as possible :) thank you for your understanding.

Please note that business days are NOT WEEKENDS OR HOLIDAYS. I take those days off to spend time with my family :) Occasionally I do take vacation time or may need time off for my kids or myself if we are sick and if I do I will post it here. I am a one person shop so there is no one to cover for me or anyone to call in sick to, I appreciate your understanding :)

▷my local post office is notorious for having packages sit a day or 2 after I drop them off or they pick up and usually they do not update until 7pm-9pm pst. If a package is dropped off on the weekend it typically won't update until Monday or Tuesday. I am so sorry for this inconvenience. This is the only post office in my town or I would take it to a different one. If you have any questions please contact me :)

▷MESSAGE RESPONSE TIME:
My response window is 0-48 hours. I am located in California so I will respond to messages between 10am-4pm and 9pm-11pm PST Monday-Friday and on weekends if I have some free time..the reason is I am one person shop and a stay at home mom to my 7 and 3 year old so I try not to have my computer or phone always around :) also PLEASE do not contact me via email..I check it maybe once a month. All correspondence needs to be done on etsy. Thank you :)

▷NOTE TO SELLER SECTION DURING CHECKOUT IS TO SPECIFY CUSTOMIZATION'S. If you have a question please do not put it in note to seller, send it to me in a convo. If you put it in the note to seller section i wont answer it until i start processing the order. thank you:)

Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

▷IMPORTANT RAGLAN INFO:
I only carry black raglans now and all other colors are discontinued.

▷SHIPPING ANNOUNCEMENT:
If you need it by a certain date please contact me BEFORE ordering. I can promise to have it out by a certain date but I cannot guarantee delivery. Once I give it to USPS IT IS OUT OF MY HANDS. I cannot control how fast they ship and the delays they cause. I will not give refunds or returns on items that were delayed by USPS. PLEASE remember this when ordering :):)

▷COPYRIGHT:
OLIVER AND PENNY'S T-SHIRT DESIGNS AND ILLUSTRATIONS are protected by US copyright laws.

▷You may not manipulate, copy, alter, resell in any way images, products or other Content in this shop without specific permission from OLIVER AND PENNY the copyright owner.

*FOR ALL ITEMS NOT LISTED IN SHOP OR ACCESSORIES, VISIT HERE: http://www.oliverandpenny.bigcartel.com/

Ashley Casey

Contact shop owner

Ashley Casey

Reviews

Average item review
5 out of 5 stars
(2935)
DSK Industrial

DSK Industrial on Aug 17, 2017

1 out of 5 stars

Shirt quality seems fine, screen print is off. After following seller's directions, picking font, color, I received a shirt with text different than I had specified. After inquiring about the striking contrast in fonts, seller explained the font didn't look right and she had to space it out. I was expecting and wanted a form of cursive, the Natalie. One would think the seller would contact the buyer if there was an issue, perhaps so that I could choose a different font. Not only is the font not as pictured, but the spacing is funky. Somone didn't use a ruler. She did say I could return the shirt for a refund, at my expense. Shipping was also misleading. She created a shipping label 2 days prior to the post office receiving the actual package. She was still within processing timeframe by the time the post actually received it.

Ashley

Ashley responded on Aug 17, 2017

thank you. labels are printed 2 days before ordering to help keep my orders for the week organized...however your invoice with say the ship date, the tracking will say when the package is expected to be received by the post office and the label itself will say the ship date. the way the font looked attached together did make the wording look off so i spaced them very slightly using a program(not a ruler) so it was even. the buyer didn't request a mock up so i assumed they would want the font legible. lesson learned i will ask the buyer from now. i never said she could return it at her expense. buyer demanded a refund without returning it. unfortunately i will not deal with bully type behavior. I was nice and said sorry ..i did offer a refund for the shirt or a partial refund if she wanted to keep it. I am very sorry

cheyennehoward7

cheyennehoward7 on Aug 17, 2017

5 out of 5 stars
View all 2935 reviews

About

Hey Everyone!

My name is Ashley and I started this etsy store in 2011.
When my son was born in 2010 I was a single mother with no income and living with my mother. I wanted to badly to create a space for my son despite him and I having to share a room. I have always been "crafty" so I decided to make a mobile for his crib and bodysuits for him. A friend told me about etsy and I listed a few mobiles, bodysuits and gifts and I have slowly grown over time :)
Fast forward years later and this store has given me the opportunity to be a full time mom to my two kids...Ollie & Penny...and be able to financial support our family while doing it!
Each year I try to add something new to my shop and in 2016 I added womens shirts. In 2017 I plan on adding womens yoga pants, more hair accessories, more mobiles, and more birthday dress! As my kids and I grow it inspires to branch out and try new items :)

Around the web

Shop members

  • Ashley Casey

    Owner

Shop policies

Last updated on August 9, 2017

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
Payment is expected at time of purchase.
I accept Paypal, debit, credit, and Etsy gift cards.

F.A.Q.
how do I purchase an item?
http://www.etsy.com/help/article/339
Shipping
PRODUCTION:
▷ 3-7 BUSINESS DAYS
▷ Mobiles take 2-3 weeks
▷ preorder sales take 1- 3 weeks
PLUS shipping time.

▷If you need an item rushed please convo me BEFORE ordering :)

▷Please note that business days are NOT WEEKENDS OR HOLIDAYS. I take those days off to spend time with my family :) Occasionally I do take vacation time or may need time off for my kids or myself if we are sick and if I do I will post it IN THE SHOP ANNOUNCEMENT. I am a one person shop so there is no one to cover for me or anyone to call in sick to, I appreciate your understanding :)

▷UK shipping does not include tax. Your are more then likely going to be required to pay taxes on your package when received.

▷ I do not give refunds on shipping if USPS takes longer to ship your item. I can't control it and it's in their hands.

▷During checkout if you do not specify a shirt color I will wait 5 days before sending your order for you to let me know. After I will send a color of my choice.

▷items can be shipped fedex..please contact me before ordering

▷Any shipments refused, will NOT be refunded.

▷my local post office is notorious for having packages sit a day or 2 after I drop them off or they pick up and usually they do not update until 7pm-9pm pst. If a package is dropped off on the weekend it typically won't update until Tuesday. I am so sorry for this inconvenience. This is the only post office in my town or I would take it to a different one.

▷Also very rarely It can happen where a tracking number is not updated until delivery. sometimes orders get routed incorrectly or not scanned in. If your tracking is not being updated and it has been 30 days since being marked shipped I will give a full refund. The reason for the 30 days is because sometimes packages will randomly just be delivered. I apologize for this inconvenience.
Refunds and Exchanges
▷I will cancel your order only if requested within the first 24 hours. this is because everything is made to order and I am a very small business.

▷Preorder sales cannot be canceled.

▷Due to my items being custom and/or made to order i do not accept returns.

▷On occasion when I do accept returns they must be mailed back with 14 days and buyer pays shipping.

▷If there is something wrong with the item or a error on my end please contact me to I can fix it.

▷If you ordered the wrong size I do offer a discount of 50% if you need to order another.

▷If you ordered a custom item but didn't let me know you spoke to me prior or didn't put your custom requests in note to seller during checkout, I am not responsible.

▷PLEASE CONTACT ME BEFORE FEEDBACK
Additional policies and FAQs
▷Please handle all items with caution and care

▷Few items will contain small part or long strings that can be dangerous. Please do not hang the mobile where your child can reach. Do not leave child unattended or put them to sleep wearing a headband.

▷I, Ashley Casey, am not responsible for any harm to your child if you do not follow the warning.

▷All items come from a pet free, smoke free and clean home.

▷I do not add a invoice/receipt with any order gift or not. It cuts down the cost of computer paper and printer ink which keeps shipping costs lower

▷If you are not satisfied in any way please contact me BEFORE you leave feedback :)

More information

Last updated on Aug 10, 2017
Frequently asked questions

IMPORTANT SHIRT INFO

It takes a very long time to edit every single listing one at a time so any changeS to shirts will be posted here until I get to every listing.

▷the company i order INFANT SHIRTS from have changed the length. I am working to edit every size chart. They are now a INCH SHORTER, width has stayed the same.

▷i will be adding new women's shirts to every listing: side slit tank, muscle tank, and dolman top. Colors vary by shirt. Dolman shirts are heather so the white looks like a very light gray.

Brands

▷Colored Bodysuits and gowns are usually the brand Rabbit Skin, Laughing giraffe, Kavio or creative creations. Fold-over hands not on all gowns or newborn bodysuits because they vary by brand.
▷Shirt brands are usually Garanimals, Rabbit Skin or creative creations.
▷White onesies are ONESIE® Gerber Brand clothing and embellished by me.
▷Carters white bodysuits can be used when requested.
▷Raglans are Royal apparel or monag. Royal raglans are thinner and might require a undershirt
▷Youth brands are usually hanes, Gildan,Anvil or rabbit skins.
▷Adult brands are usually anvil, bella or next level.
▷Adult Raglans are royal apparel, monag, or bella

Please contact me with any questions regarding shirt brands or sizing.

Shirt Sizing and Color

Most listings have charts but if not I have size charts! convo me! :)

▷Sizing◁
ALL brands vary but MAJORITY of customers say:

Bodysuits, shirts and youth sizes run to size.
Shirts are unisex so they are more boxy then slim fit. I have heard that the 5t(5/6) runs big.

Women's shirts run true to size.
Women's tanks run bigger.

Unisex shirts run a size bigger for women and a size small for men.
if your on the cusp of a size its better size up then down.

ITS BEST TO MEASURE A SHIRT YOU ALREADY HAVE AND COMPARE TO CHART.

▷Color◁
Shirt colors can VARY by size. example a youth pink can be a little darker then a infant pink.