OllieandPenny

Custom Clothing, Decor and Gifts

San Diego, California · 13827 Sales

OllieandPenny

Custom Clothing, Decor and Gifts

San Diego, California 13827 Sales On Etsy since 2011

5 out of 5 stars
(2564)

Announcement   Hello! ♥
CURRENT PRODUCTION TIME:
▷ 1-7 BUSINESS DAYS
▷ Mobiles and 3d art take 1-14 business days
▷ Cupcake gift sets take 1-10 business days
PLUS shipping time. If you need an item rushed please convo me :)

From May 1st-October 1st I will not be offering unisex sweatshirt or wideneck sweaters. Please have patience while I edit every listing. Thank you

Please note the business days are per MY business day calender..please see below for more info.

▷During checkout the shipping method you select has NO affect on production time.

▷my local post office is notorious for having packages sit a day or 2 after I drop them off or they pick up and usually they do not update until 7pm-9pm pst. If a package is dropped off on the weekend it typically won't update until Monday or Tuesday. I am so sorry for this inconvenience. This is the only post office in my town or I would take it to a different one. If you have any questions please contact me :)

▷ Production time is based on CLEARED payments.

▷MESSAGE RESPONSE TIME:
I am located in California so I will respond to messages between 10am-4pm and 9pm-11pm PST Monday-Friday and on weekends if I have some free time..the reason is I am one person shop and a stay at home mom to my 7 and 3 year old so I try not to have my computer or phone always around :)

▷BUSINESS DAYS INFO:
my business days are based on MY business day calendar NOT etsy's. During checkout etsy will give a ship by date..that is NOT the correct date. Please look my business calendar to see my business days. If you would like the correct date you can also contact me as well. unfortunately this is not something i can change on etsy, I am sorry if there is any confusion.

▷Please check out my calendar for business days. MY GOOGLE CALENDER: https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
Life sometimes happen when you least expect it so if there is going to be a delay I will contact you via etsy.
Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

▷IMPORTANT RAGLAN INFO:
I only carry black raglans now and all other colors are discontinued.

▷SHIPPING ANNOUNCEMENT:
If you need it by a certain date please contact me BEFORE ordering. I can promise to have it out by a certain date but I cannot guarantee delivery. Once I give it to USPS IT IS OUT OF MY HANDS. I cannot control how fast they ship and the delays they cause. I will not give refunds or returns on items that were delayed by USPS. PLEASE remember this when ordering :):)

*FOR ALL ITEMS NOT LISTED IN SHOP OR ACCESORIES, VISIT HERE: http://www.oliverandpenny.bigcartel.com/

Announcement

Last updated on May 14, 2017

Hello! ♥
CURRENT PRODUCTION TIME:
▷ 1-7 BUSINESS DAYS
▷ Mobiles and 3d art take 1-14 business days
▷ Cupcake gift sets take 1-10 business days
PLUS shipping time. If you need an item rushed please convo me :)

From May 1st-October 1st I will not be offering unisex sweatshirt or wideneck sweaters. Please have patience while I edit every listing. Thank you

Please note the business days are per MY business day calender..please see below for more info.

▷During checkout the shipping method you select has NO affect on production time.

▷my local post office is notorious for having packages sit a day or 2 after I drop them off or they pick up and usually they do not update until 7pm-9pm pst. If a package is dropped off on the weekend it typically won't update until Monday or Tuesday. I am so sorry for this inconvenience. This is the only post office in my town or I would take it to a different one. If you have any questions please contact me :)

▷ Production time is based on CLEARED payments.

▷MESSAGE RESPONSE TIME:
I am located in California so I will respond to messages between 10am-4pm and 9pm-11pm PST Monday-Friday and on weekends if I have some free time..the reason is I am one person shop and a stay at home mom to my 7 and 3 year old so I try not to have my computer or phone always around :)

▷BUSINESS DAYS INFO:
my business days are based on MY business day calendar NOT etsy's. During checkout etsy will give a ship by date..that is NOT the correct date. Please look my business calendar to see my business days. If you would like the correct date you can also contact me as well. unfortunately this is not something i can change on etsy, I am sorry if there is any confusion.

▷Please check out my calendar for business days. MY GOOGLE CALENDER: https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
Life sometimes happen when you least expect it so if there is going to be a delay I will contact you via etsy.
Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

▷IMPORTANT RAGLAN INFO:
I only carry black raglans now and all other colors are discontinued.

▷SHIPPING ANNOUNCEMENT:
If you need it by a certain date please contact me BEFORE ordering. I can promise to have it out by a certain date but I cannot guarantee delivery. Once I give it to USPS IT IS OUT OF MY HANDS. I cannot control how fast they ship and the delays they cause. I will not give refunds or returns on items that were delayed by USPS. PLEASE remember this when ordering :):)

*FOR ALL ITEMS NOT LISTED IN SHOP OR ACCESORIES, VISIT HERE: http://www.oliverandpenny.bigcartel.com/

Ashley Casey

Contact shop owner

Ashley Casey

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Reviews

Average item review
5 out of 5 stars
(2564)
View all 2564 reviews

About

Hey Everyone!

My name is Ashley and I started this etsy store in 2011.
When my son was born in 2010 I was a single mother with no income and living with my mother. I wanted to badly to create a space for my son despite him and I having to share a room. I have always been "crafty" so I decided to make a mobile for his crib and bodysuits for him. A friend told me about etsy and I listed a few mobiles, bodysuits and gifts and I have slowly grown over time :)
Fast forward years later and this store has given me the opportunity to be a full time mom to my two kids...Ollie & Penny...and be able to financial support our family while doing it!
Each year I try to add something new to my shop and in 2016 I added womens shirts. In 2017 I plan on adding womens yoga pants, more hair accessories, more mobiles, and more birthday dress! As my kids and I grow it inspires to branch out and try new items :)

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Shop members

  • Ashley Casey

    Owner

Shop policies

More information

Last updated on May 15, 2017
Frequently asked questions

Sizing/Color

I have size charts! convo me! :)

▷Sizing◁
ALL brands vary but MAJORITY of customers say the following:
Bodysuits, shirts and youth sizes run to size.
Women's shirts run true to size.
Unisex shirts run a size bigger for women and a size small for men.

I have heard a few times that the infant & toddler t-shirts run a little big and the women shirts run a size small. if your on the cusp of a size its better size up then down.

▷Color◁
Shirt colors can VARY by size. Youth, toddler and baby shirts are different brands which means colors will not all match perfectly. Shirts can be a shade or 2 darker if different sizes are chosen Please contact me before ordering if you would like to see the difference

Raglan Information

▷AS OF 4/1/2017 ALL RAGLANS(EXCLUDING GOWN and BODYSUITS) WILL BE THE BRAND ROYAL APPERAL.
I do still have Monag unisex adult raglans that I will use until gone. Once gone this will be deleted.
▷ All orders placed before 4/1/17 will have the monag brand for raglans which are girl cut/slim cut.
▷ Gowns and bodysuits will be Monag.
▷ Royal Apperal raglans are a unisex fit, tri-blend, and thin. they are not a heavy weight shirt and might require a tank under.
▷ PLEASE CONVO FOR SIZE CHARTS.
*please note that this info was updated 4/1/17 and the info before stated that the monag raglans were slim cut and i recommended sizing up.

"When will my item ship?"

▷ 1-7 BUSINESS DAYS per my business day calender
▷ Mobiles, swaddles and sweatshirts take 1-14 business days per my business day calender
▷ Shelves take 4-6 weeks
▷ preorder sales take 1- 3 weeks
PLUS shipping time.
▷If you need an item rushed please convo me BEFORE ordering :)
▷Please check shop announcement for any updates:
https://www.etsy.com/shop/OllieandPenny?ref=hdr_shop_menu
▷Business calender:
https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
▷Production time is based on CLEARED payments..if you paid via e-check on paypal there will be a delay, it takes 3-5 business days for the payment to clear.

"My tracking number is not being updated"

it can happen where a tracking number is not updated until delivery. sometimes orders get routed incorrectly or not scanned in. If your tracking is not being updated and it has been 30 days since being marked shipped I will give a full refund. The reason for the 30 days is because sometimes packages will randomly just be delivered. I apologize for this inconvenience.

"Can i cancel my order?"/"Can I return my order?"

I will cancel your order only if requested within the first 24 hours. this is because everything is made to order and I am a very small business.
Preorder sales cannot be canceled.
Due to my items being custom and/or made to order i do not accept returns.
On occasion when I do accept returns they must be mailed back with 14 days and buyer pays shipping.
If there is something wrong with the item or a error on my end please contact me to I can fix it.
If you ordered the wrong size I do offer a discount of 50% if you need to order another.
If you ordered a custom item but didn't let me know you spoke to me prior or didn't put your custom requests in note to seller during checkout, I am not responsible.
PLEASE CONTACT ME BEFORE LEAVING

Additional policies

▷Please handle all items with caution and care

▷Few items will contain small part or long strings that can be dangerous. Please do not hang the mobile where your child can reach. Do not leave child unattended or put them to sleep wearing a headband.

▷I, Ashley Casey, am not responsible for any harm to your child if you do not follow the warning.

▷All items come from a pet free, smoke free and clean home.

▷I do not add a invoice/receipt with any order gift or not. It cuts down the cost of computer paper and printer ink which keeps shipping costs lower

▷*PLEASE NOTE I AM MORE THEN HAPPY TO SEND CARD STOCK SAMPLES FOR ALL CUSTOM MOBILES BEFORE PURCHASE :)

▷If you are not satisfied in any way please contact me BEFORE you leave feedback :)

Brands

▷Colored Bodysuits and gowns are usually the brand Rabbit Skin, Laughing giraffe, Kavio or creative creations. Fold-over hands not on all gowns or newborn bodysuits because they vary by brand.
▷Shirt brands are usually Garanimals, Rabbit Skin or creative creations.
▷White onesies are ONESIE® Gerber Brand clothing and embellished by me.
▷Carters white bodysuits can be used when requested.
▷Raglans are mostly Monag but American apparel and Royal Apparel might be used.
▷Youth brands are usually hanes, Gildan,Anvil or rabbit skins.
▷Adult brands are usually anvil, bella or creative creations.

Please contact me with any questions regarding shirt brands or sizing.

Misc. shipping info

▷UK shipping does not include tax. Your are more then likely going to be required to pay taxes on your package when received.
▷Once I drop a package off with USPS I have no control over how the package is handled and how fast it gets shipped. If you would like insurance please contact me. If you would like shipping quaranteed and your shipping money back if not delivered as USPS says they would please select priority express during checkout.
▷ I do not give refunds on shipping if USPS takes longer to ship your item. I can't control it and it's in their hands.
▷ if returning a item to me, It's your responsibility to pay for shipping.
▷items can be shipped fedex..please contact me before ordering

Custom and personalized orders

I am more then happy to make a custom shirt or mobile! :) I love custom orders! Just send me a convo with your idea :)

▷All custom orders are final, no exceptions.
▷During checkout if you do not specify a shirt color I will wait 5 days before sending your order for you to let me know. After I will send a color of my choice.
▷ Font size will depend on shirt size, if you would like a certain size design let me know prior
▷I can send mock ups after purchase 2 times after 2 mock ups its $2.50
▷I can add text to the back for $2.50

"Can i rush My order?/I Need it by this date"

This is my most commonly asked question.
yes i can rush orders! :)
BUT you must contact me BEFORE ordering to see if its possible.
If you put it in the notes that you need it by a certain date i cannot guarantee it unless we spoke FIRST and i said ok. Most of the time i can get a rush order out the next day depending on what it is :) I also request that if you want a rush order and i have okayed it then please select priorirty shipping, first class mail can take anywhere from 2-7 business days, sometimes longer.
Also if you put in the notes that you need by a certain date but didn't contact me first and it get it okayed by me I will do by best but I will not cancel the order if its not possible.