BaldiBearART's Shop Policies
BaldiBearART is the work of Australian artist Justine Brentnall.
Please read the policies below before you make you purchase so there are no surprises along the way.
Payment on all orders is required within 48 hours of purchase otherwise I will need to cancel the order.
Payment can be made via PayPal or through Ety's direct Checkout using your credit card, debit card, or Etsy Gift Card.
For direct deposit option please contact me for bank details.
Any customs requirements or taxes are the responsibility of the buyer.
Items are shipped upon receipt of payment.
All BaldiBearART items leave home lovingly packaged and shipped in protective packaging to prevent any damage to your purchase.
Items are shipped via Australia post. From Wagga Wagga NSW, Australia Post advises 2-4 working days. Please check with Australia post in regard to delivery times to your area during peak periods.
All orders are shipped via AirMail with delivery being between 10-14 working days.
Airmail does not include tracking. If you wish to purchase tracking on your item please contact me.
I am happy to gift wrap your purchase and send it to a third party for you.
Refunds and Exchanges
Items may be returned for refund within 14 days of receipt of an item. It's a provision that you contact me prior to posting.
However, this may not be the case for custom work which I cannot resell, so please look at my work carefully to decide if this is the style you like.
Items must be returned to me in their original condition or the return cannot be accepted.
Postage costs cannot be refunded.
Postage of a product back to me for a refund is at the expense of the buyer (except where the return is due to error on my part).
Please note that returning items in transit are the responsibility of the buyer. If an item is damaged in transit back to me, I am unable to refund the cost, so please ensure items are well packaged and insured/tracked if you are concerned it could be lost.
I am generally happy to exchange items for any reason.
Items need to be returned to me within 14 days of receipt of the item. It's a provision that you contact me prior to posting.
Custom work cannot be exchanged, so please look at my work carefully to decide if this is the style you like.
Items must be returned to me in their original condition or an exchange cannot happen.
Postage cost of the original purchase cannot be refunded.
Postage of a product back to me for an exchange is at the expense of the buyer (except where the return is due to error on my part).
Postage of the item for exchange back to the buyer is at the expense of the buyer (except where the exchange is due to error on my part).
Additional Policies and FAQs
Wholesale enquiries welcome. Please contact me via email contact [!at] baldibearart.com.au.
No item is to be purchased for re-sale under copyright. Please contact me for wholesale arrangement.
Commissioned works are welcome. Price & shipping is POA.
Commissioned works will need a 50% deposit before work starts on your piece.
All images and content are the property of BaldiBearART and are subject to International Copyright Laws. No part of any BaldiBearART designs or peices may be reproduced in any form withouot prior written consent from BalldiBearART owner.
The sale of designs in any format does not transfer copyright ownership.
All Rights Reserved ©BaldiBearART
Last Updated June 7, 2014