BalinanCreations' Shop Policies
Welcome to Balinan Creations, proudly Canadian!
I have been knitting since I was a teenager and enjoy sharing my creations. My work is 100% hand made in my smoke free home. I use high quality natural fibers for my adult creations. For my dog apparel, I use easier care acrylic yarns and cottons. I love knitting, am committed to offering high quality items and want you to love the completed result so I hope you will leave feedback for me.
If you have any questions, please, feel free to contact me.
Thanks for visiting!
I accept PayPal payments.
For Canadian buyers, I would be happy to accept an Interac email money transfer. Just choose "other" at checkout. Detailed information is available here:
Payment must be made within 2 days of purchase. After 2 days, if no payment, the order will be cancelled & the item re-listed. Thank You for your cooperation.
Items must be paid in full before shipping.
Cancellations are accepted on non custom made orders as long as your order has not yet been shipped.
I ship items via Canada Post.
All my adult items are ready to go unless stated otherwise and they will be shipped no later than 2 business days following payment. Shipping is included but if you would like a "rush" delivery service or extra insurance, that can be arranged but the applicable extra charges will be applied.
Dog apparel is all custom made to your dog's size and the style of your choice. Please allow 2-3 weeks for knitting time and shipping. Shipping prices are set for either Canada or US.
I will notify you when the item has been shipped. Please let me know if you want to add insurance so I can add that to the shipping cost.
Outside Canada Buyers – Please Note: I will prepare customs forms truthfully.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please clarify the address for shipping if your PayPal and Etsy account addresses differ.
International Buyers are welcome, contact me so I can determine applicable shipping costs.
Refunds and Exchanges
I want you to be happy with your purchase from me. I try to be clear in the description details when I list an item. Please check measurements carefully.
"Changing your mind" is not a valid reason to request a refund. If there is anything that you are not sure of, please ask before making the purchase. I am more than willing to answer questions about anything listed in my shop. And most can be customized to suit your wishes.
No refunds on custom orders. Sale items are final sale only.
Normally, "All sales are final" as it is difficult to determine if hand made goods have already been worn.
If you are truly unhappy with your purchase, please let me know within 5 days of receipt so we can discuss a mutually acceptable arrangement. Before leaving negative or neutral feedback, give me a chance to make the situation right as I want everyone to be pleased with their purchase. Any return shipping charges are the buyer's responsibility. If returned, the Item must be unused and in the original condition. The refund would be credited minus shipping costs.
Please note that computer screen resolutions and color settings vary, I will do my best to verbally describe the shades to allow for the best detail possible.
No refunds on digital download patterns.
Additional Policies and FAQs
Custom orders are welcome! Any item listed can be created in your favorite colour! If you have a specific style in mind I will work with you to create it. I will be happy to help you turn your dream into a reality!
I am never far from my computer so please contact me with any questions or concerns.
To keep your purchase beautiful, you should only hand wash in warm water with a delicate no rinse wash product such as Eucalan or Soak. Roll it into a ball and
squeeze it gently (don’t twist) in a towel to remove excess moisture. Dry flat on a smooth surface, stretched out to preserve the shape and softness. Some yarns allow for machine washing but agitators can (even on a gentle setting) easily tear up such a delicate item. Many hours have gone into the making, it deserves your loving care!
New to Etsy? This guide helps you make a purchase and a payment on Etsy:
Nancy Grandison balinancreations [!at] bell.net
Last Updated June 29, 2015