BarruntandoCeramics

Each of our pieces is lovingly made entirely by hand, so there may be slight variations in color, size or decor with respect to the photographs. This is not a defect, it is part of the personality of each piece that makes it unique.

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- If your package arrives in bad condition or suspect you may have received a bad deal in transportation, you must open in front the postal worker that you would be delivering timely and put post-service claim if it is damaged his content to receive adequate compensation.

- Once we put the package in the mail service we are not responsible for losses or damage during transport, or delay in delivery. However, if you have a problem with your package and you could not fix it with your delivery service, please contact us and we will try to solve the problem, whenever possible.

-- All of our deliveries are made by certified mail with tracking number.

- If you aren't satisfied with your purchase, you have 14 days to return it in perfect condition and in their original packaging and we'll refund your money, when we receive the package. We aren't responsible for the cost of the return will be paid by you.

- In case you have a problem otherwise, please contact us.

** Orders Returned for not being claimed by the recipient **

- In the event that an order arrives at its destination and is not claimed by the recipient, it is absolutely necessary to contact us so that we will try to manage a new shipment when the package is returned to our workshop. The costs of this new shipment will be borne by the buyer since we are not responsible in any case for this problem.

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We do not take care, for obvious reasons, of the loss of packages sent with DHL express in which the recipient has chosen as delivery option, the electronic signature so that the package is left at the door of the house without the need for anyone to pick it up. DHL does not accept claims about this type of service.

- All custom orders must be paid in advance to manufacturing the custom item.

- If you want other payment type you can contact us and we'll inform you of the conditions if it's possible.

- SPAIN SHIPMENTS:
We have enabled express mail service with delivery in 24 hours for domestic shipments with courier companies as CORREOS EXPRESS, Seur, Zeleris, etc. To be able to contract these services, companies ask us in the forms as mandatory field for a contact telephone number of the recipient, they use this number to manage a new delivery with the recipient in case there is any problem in the delivery. You can leave us this number in a note when you place your order or send us a message. This information will allow us to manage your order much more quickly and your package could be delivered the day after placing your order in most cases, if the items purchased are pieces in stock.

In the case of not having that contact number, we will send you a message as a reminder and we will wait for your answer. If after the maximum time of preparation of the package (2 working days for items in stock) we haven't had an answer on your part, we will proceed to send your package without the telephone information. In this case, if there is a problem in the first delivery, it will be much more difficult and slower to manage a new one and your package will take much longer to be delivered.

- INTERNATIONAL SHIPMENTS:
CONTACT PHONE FROM THE RECEIVER is required
In order to expedite shipments, please provide us with a telephone number when placing your order. We use the DHL express service or TNT services for all international shipments except for those from outside the EU; Countries of Eastern Europe; Africa and Latin America. This service requires a signature on the delivery and it is strongly recommended that you communicate us a phone number by private message in our store or by a note in your order so that the transport company can manage the delivery. This service is very fast and secure with estimated deliveries for 24-hour for EU countries; between 2 and 4 working days for USA and Canada and between 4 and 6 working days for other more distant countries like Australia or Japan.

In the case of not having that contact number, we will send you a message as a reminder and we will wait for your answer. If after the maximum time of preparation of the package (2 working days for items in stock) we haven't had an answer on your part, we will proceed to send your package without the telephone information. In this case, if there is a problem in the first delivery, it will be much more difficult and slower to manage a new one and your package will take much longer to be delivered.

- REST OF INTERNATIONAL SHIPMENTS:
For countries without DHL express service we use the International Certified Postal Service in Spain which also requires signature on delivery. This delivery time may vary from 6 to 12 working days for EU countries; 12 to 15 working days for the United States and Canada and 12 to 20 working days for the rest of the world depending on the distance to the destination country of the shipment, although, these transit times may be extended depending on the border crossing restrictions in the different countries. We are not responsible for these delays nor can we intervene in them once the package has been deposited at the post office or transport agency.

For other types of shipping please contact us.

** VERY IMPORTANT **
For a better management of your shipment it is advisable that you provide us with a TELEPHONE NUMBER OF CONTACT for the transport agenc.; You can leave us this number through a note in your order or through a message in our store. All the information you provide us is absolutely confidential.

*** In the event that your shipment is not claimed on the destination within the corresponding period (this period varies from one country to another) the shipment will be abandoned and it can't be claimed. If you have any problem with delivery, please contact us. ***

- ORDINARY POSTAL SERVICE:
If you want that we send your order through the regular postal service (without tracking number and NO SIGNING REQUIREMENT on delivery) contact us. This type of shipment has no option of reclamation since the package doesn't carry any type of identifier for its tracking, for this reason, we aren't responsible for the losses of packages sent with this system.

- MANUFACTURING TIMES: The manufacturing times of each piece are usually unchanged, the manufacture of pieces of ceramic craftsmanship is a slow process that can not be accelerated and that includes piece modeling, drying and polishing; First cooking or biscuit at 1020 ºC; Decoration and glazing; Second cooking at 1020 ºC.

- ITEMS IN STOCK: Orders of items in stock will have a preparation period of between 1 and 2 working days before being sent.

-MADE TO ORDER ITEMS: The shipments of items made to order have a manufacturing time of between 12 and 14 days. For custom pieces, please get in touch with us and we will inform you.


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- IMPORT TAXES AND TAXES IN THE COUNTRY OF DESTINATION: The import taxes applicable in some countries and the local taxes are in all cases borne by the buyer.

All our items are handmade by craftsmen, one by one, each of them is unique so there may be slight differences from the pictures.

Custom Orders:

- We accept custom orders of our pieces. We can customize the color, size or decoration. For very special pieces, please, ask us.

- If you want a custom piece you have to take into consideration the time of making a piece of handmade pottery from scratch hovers around 2 weeks. At the time of modeling the piece must be added the drying of it, the first firing or bisque, the decor and the second firing.

- This time must be added to regular shipping transit time so that sometimes order delivery could take more than a month, depending on the margins of the packet transit time to certain countries outside the EU.

**PRIVACY POLICY**

In compliance with Regulation 2016/679, of April 27, Protection of Personal Data of Spain and the European General Data Protection Regulation (GDPR), we inform you that the personal data you provide us through the website ww.etsy .com or its related sites, will be treated confidentially and will become part of a file owned by BARRUNTANDO CERAMICA CB, in CALLE FERNANDO MORAN 1, BAJO DCHA - (33401 Avilés) - [Asturias (Oviedo)] which has been duly registered in the Data Protection Agency (www.agpd.es).

Our privacy policy does not apply to third-party practices that BARRUNTANDO CERAMICA CB does not own or control, including ETSY or any third-party service that you access through Etsy. You can check the Etsy Privacy Policy for information on their privacy practices if you have any questions.

INFORMATION GATHERING
Your personal data will be used only for the MANAGEMENT OF YOUR ORDER IN OUR STORE ON THE ETSY PLATFORM and will cost of the information that you previously authorized Etsy to provide to us for the fulfillment of your order. In addition to the basic information such as name, email, postal address and the details of the ordered product, you can provide us with additional information if you contact us directly, with the objective of requesting a personalized order.

USE OF INFORMATION
The information you provide us will only be used, collected and shared to complete the actions that BARRUNTANDO CERAMICA CB is legally authorized to perform and that are:

- Complete your order, resolve disputes or provide customer service. - Communicate with you through our mailing list in case you have given affirmative consent for it; this consent may be revoked by you at any time.

- Comply with legal obligations or court orders in relation to a legal claim; such as the withholding of information about your purchases in the case required by current tax legislation. - As necessary for the purpose of our legitimate interests, if such interests are not nullified by your rights or interests, such as:

1) Provide and improve our services. We will use your information to provide the services you requested and in our legitimate interest to improve our services.
2) Compliance with the Etsy seller policy and Terms of use. We will use your information as necessary to comply with our obligations under the Etsy Seller Policy and the Terms of Use.


SHARED INFORMATION AND DISCLOSURE OF THE SAME
BARRUNTANDO CERAMICA CB will share your personal information for very limited reasons and in limited circumstances, as follows:

- ETSY. We will share information with Etsy as necessary to provide our services and comply with our obligations under the Etsy Seller Policy and the Etsy Terms of Use.

- SERVICE PROVIDERS. We will hire the services of trusted third parties to perform functions and provide services to our store, such as shipping companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

- COMMERCIAL TRANSFERS. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law. - In accordance with the laws. We may collect, use, retain and share your information if we are certain that it is reasonably necessary to:
a) Respond to a legal process or to government requests. b) Enforce our agreements, terms and policies.
c) Prevent, investigate and address fraud and other illegal activities, security or technical problems.
d) Protect the rights, property and safety of our clients or others.

- DATA RETENTION. We will retain your personal information only for as long as it is necessary to provide our services and as described in our Privacy Policy. However, we may also need to retain this information to comply with our legal and regulatory obligations, resolve disputes and enforce our agreements. Generally, we will save your data for a period of up to 7 years.

- TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU. We may store and process your information through third-party hosting services in the US. UU and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection laws and government oversight than exists in your jurisdiction. In the event that it is necessary to transfer information about you outside the EU, we will trust Privacy Shield as the legal basis for the transfer, since Google Cloud is certified by Privacy Shield.

CUSTOMER RIGHTS, YOUR RIGHTS.
We inform you that you can exercise your rights of access, rectification, cancellation and opposition in accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, by sending an email to info [!at] barruntando.com or a letter together with a photocopy of your ID, to the following address:

BARRUNTING CERAMIC
CALLE FERNANDO MORAN 1, LOW DOWN
33402 Avilés, Asturias
Spain

BARRUNTANDO CERAMICA CB does not sell, assign, lease, or transmit in any way, information or personal data of its Customers / Users to third parties. The User guarantees that the Personal Data provided to BARRUNTANDO CERAMICA CB are truthful and is responsible for communicating any changes in them. The user is solely responsible for any loss or damage, direct or indirect, that could cause BARRUNTANDO CERAMICA CB or any third party due to filling in the forms with false, inaccurate, incomplete or outdated information.

BARRUNTANDO CERAMICA CB, has adopted the necessary measures to avoid the alteration, loss, treatment or unauthorized access of personal data, taking into account at all times the state of the technology, however, the User must be aware that the measures of Internet security are not impregnable.

The completion of the forms included in the website implies the express consent of the User to the inclusion of their personal data in the aforementioned automated file of BARRUNTANDO CERAMICA CB.