Baskauta27's Shop Policies
Thank you so much for your interest in Baskauta handmade basketry! It is a true joy and honor that my craft is appreciated by others.
You can find out more about me on the profile page, but you've come to the right place if you're interested in the fine print.
I accept USPS issued money orders, Paypal, credit cards, debit cards and Etsy gift cards.
I ship 1st class or parcel select 2-9 business days via USPS with tracking.
If you need USPS Priority Domestic, 2-3 business days or USPS Priority Mail International, 6-10 business days please choose from the drop down menu upon check-out.
~ INTERNATIONAL SHIPPING ~
I will ship worldwide, but I am not responsible for any extra fees, duties, brokerage or customs charges or other any charges you incur with your purchase. Please be aware of the shipping laws in your country.
Refunds and Exchanges
I want you to be happy with your purchase! If you are unhappy with your item(s) please contact me to arrange an exchange, replacement or refund within 10 days of package reciept.
*Shipping costs will not be refunded.
*Item(s) must be returned before refund is issued.
*Buyer will pay all return shipping charges.
I'm afraid it can happen. With your help, I will do everything in my power to track down a package. If need be, I will re-send the same item or issue a partial refund if you decide you don't want a replacement.
Additional Policies and FAQs
Dog friendly home. I keep things clean, but if you are especially sensitive you've been warned :-)
~ BASKET ORNAMENT CARE ~
CARE: Avoiding extremes in temperature and humidity will extend the life of your basket ornament.
Avoid bathrooms and basements, the moisture causes mold.
Keep out of direct sunlight to avoid fading.
Keep away from kitchen grease, it’s difficult to clean.
Keep off of direct heat/cold sources, it causes brittleness.
CLEANING: Brush with a natural bristle paintbrush to remove dust. For deeper cleaning where needed, dampen a white cotton cloth with cold water and blot gently; let air dry completely. Avoid wetting ends that are glued, they may come undone. If this happens re-glue with wood or school glue and clamp until glue is dry.
STORAGE: Wrap ornament in bubble wrap or tissue paper, place in a sturdy, clean box, and avoid stacking under heavy objects. Make sure ornament is dry when stored to avoid mold.
~ CUSTOM ORDERS ~
I absolutely love doing custom orders! Please contact me if you have a specific idea, and we can try to bring it to life! The deadline for custom orders is October 31st.
~ WHOLESALE ORDERS ~
If you are interested in carrying Baskauta ornaments, please contact me. A bulk price can be negotiated (not all items are available for wholesale). It is required that you have an actual brick-and-mortar (physical location) store. Minimum orders are $200 with a maximum of 30 items. Orders must be placed from June 1st through September 15th.
Last Updated December 6, 2014