BaxCatandCo's Shop Policies
Certified organic catnip cat toys, cat mats, and cat bandanas made with care for your feline friends to enjoy!
Please read all shop information prior to making a purchase and contact us any time along the way if you have any questions.
? We care: each item we ship is packaged in recyclable / reusable / biodegradable eco-friendly bubble mailers
Methods of payment we accept:
? PayPal - PayPal payments including Visa, MasterCard, American Express, Discover. Note: you do not need a PayPal account to checkout using this method. Here is helpful info about PayPal's guest checkout service: www.etsy.com/help/article/361
? Direct Checkout - Here is helpful info about how to pay through Direct Checkout: www.etsy.com/help/article/1939
Once an order is placed, please allow 3-5 business days for items to be shipped (and created, in made-to-order instances). You will receive a confirmation email with tracking number once items have shipped.
? All items are shipped by United States Postal Service ("USPS") First Class mail or International First Class mail. Estimated delivery time is two to three days for U.S addresses; estimated delivery time for international shipments can very by country. We are not responsible for packages that are lost or damaged by the USPS.
? If you require a different shipment method or additional insurance, please contact us before purchase so that we can discuss the details and determine new shipping costs.
? We will contact you prior to shipment if any question arises about which address to ship your items to.
? Each item we ship is packaged in recyclable / reusable / biodegradable eco-friendly bubble mailers
Refunds and Exchanges
We want you and your cat to be happy with your purchase from Bax Cat & Co! If you are not satisfied, please contact us within fourteen days of your purchase and we will be happy to work with you.
? Refunds are possible for the amount of the purchase price (shipping cost not included). We accept returns on items that are clean, unstained, unused, and unwashed, with a copy of the original receipt.
Additional Policies and FAQs
? All certified organic catnip toys, cat mats, and cat bandanas are created in our studio in a smoke-free home with the assistance of our cats, and shipped to you with care in recyclable / reusable / biodegradable eco-friendly bubble mailers
Last Updated August 27, 2013