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Bbabscrochet's Shop Announcement


Hello and welcome to my etsy shop.

I make my flowers and garlands from DMC Petra cotton I take great care to make every flower perfect.

I am happy to do custom orders so please contact me with any requests.

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Payments
I accept payments through Paypal - where you can pay using most credit/debit cards and no account is needed. Please pay within 3 days of purchase, otherwise the item will be re-listed. If there is any reason why you are unable to pay within 3 days, please contact me.

Despatch/Delivery
I usually despatch within 1-2 working days of purchase/payment. If there is any reason why I am unable to do so, I will let you know. If the item is being made to order, I will let you know how long it is likely to take to complete and despatch your order. Items are generally sent by Royal Mail and I will let you know when they are on the way. Higher value orders will require a signature upon delivery. Orders are delivered to your registered Paypal address unless you request otherwise.

International
I have not included international postage in my listings, but I'm happy to send items to countries within the EU, USA, Canada, Australia & New Zealand. Please contact me for a postage quotation. International orders will be despatched by Airmail. The buyer is responsible for any import duties and/or local customs charges, if applicable. Generally, overseas delivery can take anywhere from 5 days to 6 weeks, depending on destination and so you should allow for this length of time when making your purchase. Expedited delivery is available for an additional charge, dependent upon weight etc. If you would like a quotation for the cost of expedited delivery, please contact me and I will find out for you.

Returns/Refunds
i offer a no-quibble refund policy on all my products so that if you are not completely satisfied with your purchase you may return it to me within 7 days of purchase. The item would need to reach me in perfect, unused/unworn condition, with packaging and tags intact, and free from marks, odours etc. You would be responsible for the cost of return postage, unless the item is being returned as a result of my fault. You should contact me first though before returning any item. I strongly recommend that you obtain proof of posting as I am unable to refund any payment until the item has been received by me as stated above. Please note that you will be responsible for payment of return postage costs, and any postage costs paid by you at the time of ordering will not be refunded. Please note that returns are not accepted for items that are made to order - unless they are faulty.

Commissions
I am happy to accept custom orders ... please get in touch! Custom orders require full payment when placing the order.