BeeAndDaisy's Shop Policies
Hi there & welcome to Bee and Daisy...custom printable party decorations & invitations!!
Please take a moment to read through our shop policy page. At the bottom you will also find a list of frequently asked questions...feel free to browse these as well prior to purchase to find answers to many questions that you may have. Your purchase is your agreement to the following policies & answers.
NEW 2016 Shop Hours:
Monday - Friday
9:00 am to 5:00 pm
We are closed on weekends & on all US Holidays. Orders are filled by the end of the day CST & are often sent at night.
Payment is at the time of purchase. We accept payment through Paypal & Etsy direct checkout.
(E-Check purchases: no access to Instant Download files or completed invite files until your check has cleared. See paypal for expected times.)
SHOP TURN AROUND TIMES:
You choose! That's right…pick the option that works best for your time frame. Ordering early? Then select our standard option! In a hurry? Our rush upgrade option is perfect for you! Remember, we are closed on weekends & on all US Holidays so orders are only filled Monday through Friday, weekend orders are counted as Monday orders.
Standard option - 3 BUSINESS DAYS
Rush option - 1 BUSINESS DAY
*Orders are filled by the end of the day CST & are often sent at night.
♦ INSTANT DOWNLOAD
Allow about 5 minutes for Etsy to process the order. After the order has been processed, access your digital file(s) by going to Your Account > Purchases and Reviews and look for the order. To the right of the order click DOWNLOAD FILES. Etsy will also send the link to download via email.
See this Etsy article for help on downloading files: https://www.etsy.com/help/article/3949?ref=help_search_result
♦ PROFESSIONAL PRINTING:
Allow 7-14 days for your order to arrive after approval. We cannot control processing or shipping times.
Allow 2-3 business days. This is for ALL revisions. While we of course strive for earlier times, if our workload is full we will require the full amount...even for rush & quick orders. Processing times are for orders only and do not apply to revisions!
***Messages - due to very high message & order volume, we may not be able to respond to your message right away. Please allow 2 business days for response. We do not check emails on a regular basis. Our spam settings are extremely high because of spam & phishing attempts from customer emails that have been compromised. All customers MUST contact us via Etsy message for a guaranteed response, as you message may be blocked & not received via email.
Refunds and Exchanges
Invitations: You must contact us without 12 hours of purchase to qualify for a cancellation & refund. If your order has been processed already, the sale is final.
Instant Downloads: ALL SALES ARE FINAL due to the digital nature of your purchase.
Printing Upgrades: Once you have approved the proof, the sale is final so please proof carefully.
Additional Policies and FAQs
♦Q: DO YOU TAKE CUSTOM ORDERS OR DESIGN CHANGE REQUESTS?
A: All items are sold as shown unless a reserved listing has been set up after contacting us first to see if your custom request can be taken. Unfortunately, we often cannot take changes to our design due to our work load so we do not take requests after purchase.
♦Q: DO YOU MAKE PROOFS PRIOR TO PURCHASE?
A: No, proofs are completed after purchase only.
♦Q: WHAT ARE YOUR DEFAULT SIZES FOR INVITES AND DECOR?
A: Invites are available in size 5x7.
♦Q: HOW MANY INVITATIONS WILL I GET?
A: You print as many as you need from the digital file that our listings are for. Printing upgrades are available in our shop.
♦Q: HOW MANY OF EACH ITEM IS INCLUDED IN YOUR DECORATION SETS?
A: You print as many or as few of the items that you need!
♦Q: HOW AND WHERE DO I SEND MY INFO TO YOU?
A: See the listing description for this info.
♦Q: HOW WILL I RECEIVE MY INVITATION OR PERSONALIZED DECOR?
A: This info is mentioned in full within the listing description.
♦Q: HOW WILL I RECEIVE MY DECORATION ORDER?
A: You can instantly download our items within your Etsy account. Just follow our listing description for instructions. Personalized items will be sent via Etsy message within 3 days.
♦Q: WHAT IS INCLUDED IN THE LISTING?
A: You get everything that is mentioned in the listing. Please read in full before purchasing.
♦Q: WHAT DO I NEED TO ASSEMBLE THE DECORATIONS?
A: Simple craft items & the ability to cut, paste, and use a hole punch! It's really that simple! I give you detailed instructions with your purchase. Basic items needed are scissors, paper/cardstock/photo paper to print on or a printing service, glue or paste. Other items that customers may choose to use are: hole punch, 2" craft punch, ribbon, toothpicks or similar. It's up to you, depending on which items you choose to use.
♦Q: CAN I RESELL THE ITEMS OR CLIP ART?
A: NO!!! My designs are protected by copyright laws so please do not think you can purchase & make a few bucks off of my hard work. DO NOT copy our designs and sell them as your own idea either.
♦Q: DO YOU SELL COMMERCIAL LICENSE?
A: No, sorry! No one is allowed to profit from my desings in anyway.
♦Q: I AM A PROFESSIONAL PARTY PLANNER. CAN I USE MY ITEMS AT AN EVENT THAT I AM PLANNING?
A: Yes, but only if you or your customer purchases the items for you to use at that event ONLY! You may not use my items at multiple parties or profit from my designs in anyway. Please remember to credit & link back to Bee and Daisy if you post photos to any website, blog, social media, or any other public viewing.
♦Q. WHAT RESOLUTION ARE YOUR ITEMS?
A. We create the items at 300ppi.
♦Q. CAN I USE A PROFESSIONAL PHOTO FOR MY INVITATION?
A. Yes, but only if you have permission to use that photo. We are not responsible for any photo used or violation of copyright.
♦Q. CAN I PRINT AT A PROFESSIONAL PRINT SHOP?
A. Yes, you can print at any printer of your choice. However, I am not responsible for printing or the finished product. You may not save the items on any public computer.
♦Q. IS THE COLOR ON THE SCREEN THE COLOR THAT WILL PRINT?
A. Monitor and printer settings do vary so the color that you are seeing on the screen may not be the color that prints out. We are not responsible for these settings.
♦Q. CAN I PRINT AT FULL BLEED OR WITH A SAFE AREA?
A. Our items are NOT designed to be printed with a safe area. If you choose to print this way, we are not responsible for the outcome. If you know before that you are going to be printing with a company that requires full bleed or a safe area, please let me know & I can design it with this in mind for an additional $5.
♦Q. CAN I POST PHOTOS OF YOUR ITEMS ONLINE?
A. Sure, but please give credit where credit is due. If you post photos to a website, blog, social media site, etc be sure that you credit Bee and Daisy for the design & link back to our etsy shop. Please do not claim the work as your own!!
♦Q. CAN I BUY THE CLIP ART OR PATTERNS TO USE IN MY OWN DESIGNS?
A. No. Our items are for personal party use only.
♦Q. WHAT DOES IT MEAN TO UNZIP THE ITEMS?
A. This is simply extracting or removing the individual files from a large file containing all of the compressed items. We zip (or compress) the items because they are designed at a large size and we included so many items in our collections that the original size of these items is larger that upload limits. In order to allow you to download them faster and to stay within upload limits, we have zipped the files. Unzipping is simple, fast, and with our suggested software and software trials…free! Have a detailed question? Just ask!
♦Q. CAN I USE THE INVITATION FILE AS AN EVITE?
A. No! We do not allow electronic forwarding of our items in anyway. Clip art can be extracted, items reused, etc so we do not allow customers to use our items as evites any longer. Anyone found violating this will be prosecuted.
If your question has not been addressed, please feel free to send me a message! I look forward to working with you.
I am human and mistakes do happen on occasion. However, please do give me the consideration & kindness that you would expect. I do try my best to make each customer happy, as long as it is inline with the shop policies and the listing description. Please do not leave poor reviews because you are unhappy with a policy or failed to read our listings and ask questions prior to purchase. Your purchase is your agreement to these & that you did read this page in full. If you do not agree to our policies, please purchase elsewhere.
© Copyright 2004 - 2013 BRM for Bee and Daisy. All rights reserved. MY ITEMS ARE FOR PERSONAL/NON-COMMERCIAL USE ONLY. You may not share, resell or allow public access to the files or the printed images in full or in part. Your purchase allows you to use my products for your personal party only. Multiple party use is not allowed. My work is copyrighted and therefore any sharing, forwarding, reselling, allowing public access, or copying is prohibited and against the law. Please respect my work & follow these guidelines. If you cannot, please purchase elsewhere.
Bee and Daisy
shopbeeanddaisy @ gmail.com
Please contact us via Etsy conversation message only however. We will not respond to questions sent via email!!
Last Updated January 18, 2016