BeeBoxDesignStudio

SHOP HOURS*
Monday - Thursday: 9am - 5pm PST
Friday: 9am - 1pm PST
Saturday & Sunday - Closed
Holidays - Closed

*We are not available on weekends or holidays. If you send a us a message after business hours, we will get back to you the following business day.


PLEASE READ ALL POLICIES AND DESCRIPTIONS BEFORE PLACING YOUR ORDER.


Unique edible cake, cupcake and cookie decorations for both the professional and home baker. We are also Etsy's original drink topper store! Many of our other items can't be found anywhere else, such as our Double-Sided Butterflies, Curled Fall Leaves, 3D Hummingbirds, 3D Christmas Trees, Drink Topper Stocking Stuffers and Hot Chocolate Gift Tags. We have lots of pre-printed edible wafer paper and frosting sheet designs, and we're adding more all the time. If you don't see what you're looking for, let us know and we can make a custom design for you. Bulk orders are welcome.

All of our images are clear, vibrant, high-quality prints. They are available in cut and uncut formats. Uncut means they arrive to you in a solid, uncut sheet to cut out yourself. Cut means they arrive to you with the images already cut and ready to use. All of our cut items are precision cut by machine with no trimming required! Our products are used everywhere from local and national bakeries to 3-Star Michelin restaurants.




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PIN OUR LISTINGS AND GET A 10% DISCOUNT!
1. Pin 3 of our listings to your Pinterest account
2. Click on the "Contact shop owner" link on this page and send us a link to your pins.
3. We'll send you a 10% off discount code that can be used on any order from our shop.
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CUSTOM ORDERS
If you have placed a custom order, please make sure you are available to answer any questions via Etsy message. A delay in your response or failure to respond may result in a delayed or canceled order. If we do not receive your image(s) within two days of your order being placed, your order will be cancelled. If we do not receive your font details within two days of your order being placed, we will choose a font for you.

Your image(s) can be sent via Etsy message or email to orders [!at] beeboxdesignstudio.com


PRODUCTION TIME
Most of our items are made to order. Occasionally there will be pre-made, ready to ship items available and will be clearly marked as such. Our made to order items are made with the utmost care and attention to detail. Because of this, some items take a bit longer in production but are well worth the wait. If you need your order by a specific date, please note that date on your order. Current processing times are as follows:

Availability & Production Time
Ready to Ship (Pre-made): Next business day
Made to Order (Custom-made): 3 - 6 business days*
*Our production time for custom made to order pieces is subject to change during peak seasons.


DIGITAL PROOFS
Digital proofs are available upon request when adding the item to your cart. Once your order has been placed you will receive a digital proof to your billing email within 2 business days. Once the final proof has been approved, your order will ship within 3 business days. Orders of 10 sets or more may take longer in production. Each order may receive up to two digital proofs per image. Three or more proofs will incur an additional fee.
Digital proofs may increase production time if revisions need to be made or if approval is delayed.
Once your proof is sent, you have two business days to respond. If there is no response, we will move forward with your order.


SHIPPING TIME
Once your order is processed, it will be carefully packed and shipped. You will receive an email with your tracking information once the package has shipped. Transit times below are an estimation provided directly by the carrier and may vary depending on holidays, weather or unexpected carrier delays. We are not responsible for your order once it is shipped and in the hands of the carrier. Each order is insured for up to $100.

Shipping Method & Transit Time
USPS First Class: 2 - 7 business days
USPS Priority: 1 - 3 business days
USPS Priority Express: 1 - 2 business days
FedEx 2Day: 2 business days
FedEx Overnight: 1 business day
USPS International: 10 - 20 business days*
USPS International: 5 - 15 business days*
(Canada)
*International transit times may vary due to customs clearance and other variables that are out of our control.
*Customers are responsible for all duty fees issued by their respective country.


CANCELLATION POLICY
Cancellations are excepted within 12 hours of purchase with no fee. If you request a cancellation outside of that timeframe, fees will apply.
Custom orders are not eligible for cancellations once the payment has been made.

Time Frame & Fee
Prior to packing/shipping - 20%
After receiving digital proof - 30%
After approving digital proof - 40%
6 hours after approving proof - 80%


RETURN & EXCHANGE POLICY
We do not accept returns or exchanges.
If there is a problem with your order, please send us a message and photos showing the problem in detail. If it our error, we will either correct and resend the item or refund the purchase price.

If an order arrives damaged and you wish to receive a refund, I will need a photo of the item before it is removed from the packaging, clearly showing the damage. Please review our shipping policies or contact me if you have any questions.


Stop by for a visit and follow us!
Website www.BeeBoxDesignStudio.com
Instagram @beeboxdesignstudio