I want my customers to be happy with their purchase so if there is a problem, please contact me within 3 business days of the item arriving and I will try to remedy the situation.

It is important to note that colour may vary on different monitors but if wildly different from those described, refund may apply.

PLEASE NOTE: Refunds will only apply if item is returned in original condition and not worn. Shipping charges will not be refunded. Please contact me if your item arrives damaged and we will work on a solution.
DIGITAL DOWNLOADS: I do not refund on digital downloads

INTERNATIONAL BUYERS I accept PAYPAL and I now accept credit card and etsy gift cards through direct checkout.

Buyers within Australia I accept Paypal and Direct Deposit. I now accept credit card and etsy gift cards through direct checkout.

Please make payment within 3 business days. If payment is not made in this time, unfortunately the order will be cancelled.

CUSTOMS: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs officials to determine what these additional costs may be prior to purchase.

I USE AUSTRALIA POST FOR SHIPPING... regular mail for items within Australia and regular airmail for international items.

All items are packaged and posted with care. Unfortunately, any loss or damage occurring during transit is beyond my control. IF YOU WISH TO INSURE YOUR PURCHASE OR HAVE IT SENT BY REGISTERED MAIL, PLEASE CONTACT ME BEFORE PAYMENT AS THESE OPTIONS WILL MEAN A FURTHER COST TO YOU.

All items will be shipped only after payment has been received and cleared. Wherever possible items will be shipped within 5 business days of payment clearing. A message will be sent to notify you that your purchase is on its way.

Australia Post advises that items sent within
Australia will usually take 1-8 working days. Items sent outside Australia take a minimum of 7-15 working days to most countries (but sometimes take longer at busy times like Christmas) so please be patient.

Please ensure your DELIVERY ADDRESS in Etsy is the same as your Paypal account AND is current.

I greatly appreciate any feedback you have to offer as this helps me improve my service.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time. I do not have a mailing list.
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Bel Arnold, am the data controller of your personal information. If you have any questions or concerns, you may contact me at beljaysfelt [!at] gmail.com