BellaBjoux's Shop Policies
I love jewellery - that about sums things up. I've ALWAYS loved jewellery! But I couldn't always find what I wanted in the stores. Something was missing...then last year two things happended; my neighbour joined a beading class and my oldest friend took me to the Tamborine markets. Between them I sort of stumbled into making my own jewellery. From there things have grown organically from me making a few pieces for myself,to selling the odd bit to friends and now I'm opening this shop!
I have no idea where it may lead, but at the moment it's my happy little hobby :) I get real joy from making jewellery and I hope a bit of this passes on to you through my creations.
I accept payment through Paypal and request that payment is made within 48 hours of purchase.If I don't hear from you by then, I'll assume you no longer want the item and I'll re-list.
If Australian buyers would prefer to pay via bank deposit then please feel free to convo me for details. Payments should be in my account within three working days of purchase when using this method. I also accept money orders drawn on Australian dollars.
All goods will be shipped in no later than three working days from receipt of payment, and in most cases on the next working day.
***Update on shipping costs***
Important update to my shipping!
Lately some international packages have been taking up to 4-6 weeks for delivery (rare, but yes...it has been happening). While this is not the norm, I have decided to adjust my shipping costs to give more security to my cherished customers ( and myself - as I fret when a package goes walkabout! ).
Shipping within Australia will be via Australia Post, either Express Post or Platinum Express Post, whichever the buyer prefers.
Shipping Internationally will be either via Pack and Track or Registered Postal method applicable to the country receiving the goods.
SHIPPING CHARGES DO NOT INCLUDE INSURANCE, HOWEVER I HIGHLY RECOMMEND IT. If you would like your parcel insured please contact me so I can send an adjusted invoice reflecting the insurance.
If you purchase is under $50.00, I can adjust the shipping back to Standard Airmail - which will be approx. $5.00. However, this will have no tracking or insurance. If you would like this option, please convo me prior to purchase so I can invoice accordingly.
An email will be sent to the buyer when goods have been posted via Australia Post.
Please make sure you are aware of your International customs tax policies and customs fees before choosing a shipping method.
Refunds and Exchanges
Refunds and Exchanges
All care is taken to ensure that your purchase reaches you in perfect condition. If however, your item is damaged in transit please convo me immediately and return the package within three working days for a refund.If for any reason you would like to return your purchase from me, you may, however note that a time limit applies and I ask that you please contact me first.
Generally a return postmarked within 14 days of my shipping of an item to you will be acceptable.
Please note that unless the return is due to a mistake on my end, postage costs for a returned item unfortunately cannot be refunded.
Also note that if an item is damaged in transit back to me, I may be unable to refund the cost, so please ensure items are well packaged and insured/tracked if you are concerned it could be lost.
Last Updated April 23, 2012