Anonymous on Jul 8, 2013
I ordered cookies for a baby shower over 6 weeks in advance. I emailed Kaycie to remind her of my pre-paid order and that I would like the cookies to arrive a day or 2 ahead of time. She did not respond to my email and finally notified me stating that cookies were "on their way" being sent overnight to get here in time. Well, you guessed it, although a shipping order and tracking number were created, they cookies were not sent when she said and the cookies, which were adorable, arrived 2 hours after the shower. So disappointed. Kaycie refunded my money, but...I have to give a negative feedback because communication was poor, cookies did not arrive in time and I was given false information as to when they would arrive.
Anonymous on Jun 17, 2013
Great product!!!! Love this shop!! Everyone enjoyed the cookies at my daughters birthday! Highly recommended! Definitely keeping this shop as my favorite for upcoming events! Made wonderful favors! Thank you so much!
Anonymous on Jun 7, 2013
Had an issue, but it was resolved professionally and in a timely manner. Would try to order again in the future, with better communication on both ends :)
Here, we have a love for all things beautiful and sweet. We use only the finest, fresh ingredients for each and every order. Our elegant desserts are made from our Italian family recipes that have been passed down through generations. Every order is created with freshly made dough, baked on a seasoned bakery stone and hand-decorated all to perfection.
We love all of our customers and strive to make your event uniquely special. Custom designs and orders are welcome and encouraged!
Please place your order at least 1-2 weeks before your event to allow time for exquisite and detailed decorating.
If stored in their cello bags or an air-tight container at room temperature our designer cookies will stay fresh for 2-3 weeks. You can also freeze your cookies to last much longer. If opened though they need to be eaten within a few days since we do not use any preservatives in our cookies.
Accepted payment methods
- Accepts Etsy gift cards
Please provide your occasion or event date so that we can accommodate shipping and make sure your order arrives on time.
If you would like to purchase insurance, please let us know.
Refunds and Exchanges
As you will see in our careful packaging, we go to great lengths to ensure your order arrives safely and in perfect condition, so it is rare for any damages to occur during shipping. However, designer cookies are fragile and once they leave our kitchen we cannot guarantee each one will arrive unbroken.
We are not responsible for damages caused by shipments, being undeliverable because of an incorrect address, or because a package was delayed by the post office, a weather event or state of emergency. Because all of our products are perishable foods, no returns or refunds are offered.
It's best to add a few extra cookies when ordering for an event to allow room for these rare shipping damages.. and when they taste this good there's no such thing as too many!