Beautifully Handcrafted Jewelry
BellaEveJewelry's Shop Policies
Thank you for shopping at BellaEveJewelry! I would like to ensure that my customers are well cared for and are happy with the items that they have purchased. Please convo me for any inquires.
Paypal is my preferred method of payment.
BEFORE purchasing, please kindly read the details of my SHOP POLICIES, including DELIVERY TIME.
I mail out orders within 1-3 days via standard international airmail after I have been notified of the receipt of payment through Paypal. Here is the link for the guide on how to check out on Etsy http://help.etsy.com/app/answers/detail/a_id/339/
If you do not have PayPal, you can pay via credit card without having an account. Simply click on the paypal icon at the checkout and then choose your credit card preference Please follow this link to make payment with a credit card:
All orders are shipped via registered International Airmail.
** DELIVERY TIME **
We are located in KOREA. International delivery takes about 7 to 23 WORKING days (excluding Saturdays and Sundays). The Korea post is closed on Saturdays and Sundays.
* Australia & Asia: 10 to 15 WORKING days (excluding Saturdays and Sundays)
* Canada: 10 to 15 WORKING days (excluding Saturdays and Sundays)
* USA: 14 to 23 WORKING days (excluding Saturdays and Sundays)
* Europe: 10 to 18 WORKING days (excluding Saturdays and Sundays)
*'Please kindly note that it is NOT our responsibility for the deliver delays once the parcel arrives in your country. It is tricky to calculate how long your country customs will hold your parcel and release it to you. Holiday period delays and customs delays are beyond my control, so I sincerely seek your understanding and patience.
EXPRESS MAIL SERVICE:
Are you in a hurry? If you would like, Worldwide Express Mail Service (EMS) is available. This EMS guarantees 2-5 days delivery WORLDWIDE with the tracking number. Please chose the shipping option when checking out. For more information, please kindly convo me.
I ship orders to your Etsy shipping address; however if you would like to send your order to the different address from the one on Etsy, please let me know in the 'note section' when checking out.
International buyers are responsible for all customs and sales taxes/fees associated with receiving items from my Etsy shop.
Unless the client pays for additional insurance, I am not responsible for missing packages, delivery delays and other unexpected incidents that happen in your country.
QUALITY & MATERIALS:
I only buy from official suppliers of Swarovski Components for my work. All materials are purchased from trusted, official vendors.
The quality of all orders are thoroughly checked by me before being shipped.
All items are individually wrapped. They will be packaged in safe and secure way with protective fillers.
To keep your jewelry in the best condition, please avoid wearing your jewelry while swimming or taking a shower, and keep it in a clean dry condition.
Refunds and Exchanges
If you are not satisfied with any items purchased, please first convo me within 4 days of receiving it before leaving a negative feedback.
I will happily exchange / refund the product. You will pay for shipping the item back to me.
However, custom orders are NOT refundable. Multiple orders more than 3 of the same item will be considered custom and will not be returned or exchanged.
And please kindly note that I do Not accept any Post Earrings for hygiene reason.
Last Updated March 31, 2015