BellaKosmetics

Processing/Shipping Time

Bella Kosmetics products are 100% handcrafted, packaged and shipped by a small team. Some items may or may not be made in batches, others are made to order to preserve its freshness. Processing time at the latest takes 5-10 Business Days before shipping (Monday - Friday). This does not include weekends or federal holidays. Packages are shipped in Priority Boxes through UPS. If your processing time has exceeded, you may contact us and if we need a little more time processing your order, you will hear from us by email.



Returned Packages

​If your package is returned to us, we will contact you via email to the email address you provided when placing your order. All orders that have been Returned will be refunded minus the cost of shipping.


Returns

Due to the nature of our products being 100% handcrafted, we do not accept Returns or refunds. If there is any type of issue with your order please email us at support@BellaKosmetics.com with proof of discrepancies. You have 7 days from the date of delivery to contact us regarding your order. You can always contact us for any Return question at support@BellaKosmetics.com.


Cancellations

We only offer Cancellation for orders that are still in the processing phase. If your order has shipped, we do not offer Cancellations for that order.


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

We do not offer Exchanges due to the nature/category of our products.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@BellaKosmetics.com. You will only be refunded for the unopened products, not the shipping.