BellaSorellaCouture's Shop Policies
ORIGINAL DESIGNS INSPIRED BY COUTURE ELEMENTS
WITH VINTAGE SUBTLETIES!
Hello and Welcome to my store! Thank you for taking the time to look at my "original couture heirloom art" as I like to define my pieces.
Every accessory is designed with much care and attention to detail with you in mind. I take great pride in my work so that you will be completely satisfied with your purchase! I want you to not only like you heirloom piece of art, but LOVE it.
I welcome and love doing custom orders! Let me know your ideas and I will collaborate with you to design a one of a kind piece for your special occasion! Please know that pricing for custom orders depends on the type of request and embellishments used.
Please see "Shop Policies" for specifics on pricing, shipment, custom orders, etc.
I accept Paypal. Payment must be received within two (2) days of your purchase unless other arrangements have been made prior to the actual purchase. Please note that paying with an E-check through PayPal may take up to an additional 5-7 business days for funds to clear. I will begin creating and designing your hair accessory when payment has been received and cleared. Please note current work production times prior to placing order. If you have any questions about current processing time of order, feel free to contact me. Thank you.
PRODUCTION TIMES: Each piece is inspired by couture design elements with vintage subtleties and is a creation solely by me. In every piece, there is a story, a process of creativity, if you will. I begin literally from the beginning, with the initial stage of sketching and then progress to the creative process of design and sculpting to then reach the end result of creating an heirloom piece of art. I hope you enjoy your piece as much as I have enjoyed designing them for you.
Please also be mindful that standing orders may take up to 28 business days (Monday through Friday) depending on my current work list. Custom orders may take 4-8 weeks to be completed depending on my current orders. Please note that custom orders are more time intensive as I work one on one with you to create a one of a kind piece.
**PLEASE CHECK HOME PAGE FOR CURRENT TIME-LINES ON ORDERS!**
SHIPPING INFORMATION: I will ship packages via First Class Parcel Mail, this will get your package to you within 5 days from ship date! Insurance is optional. I will not be responsible if insurance is not purchased or for postal mishaps. Please let me know if you would like to add on insurance to your package for $1.10 and I send you an adjusted invoice. International shipping is currently being handled on a case by case basis, please contact me and I will work with you to quote a shipping.
Refunds and Exchanges
I cherish creating these original heirloom pieces for you. In doing so, I take great pride in the attention to detail of with each piece. I will never send a product to you that I wouldn't have myself or my children proudly wear! All of my items are handmade and are unique in style and design elements. If for any reason you are unsatisfied with your purchase, please contact me so I can make it right! If you are not satisfied with a replacement item, a return will be granted within 7 days of item received. Item must be new, unworn, and undamaged for refund. Refund will not include shipping costs.
Additional Policies and FAQs
I absolutely love to do custom orders! I can design an accessory for any special occasion, including a wedding (bridal hair piece, bridal sash, garter, mother of the bride corsages, bridesmaid hair adornment), newborn portrait, themed birthday party, family portrait, baby shower piece for the mom-to-be, special life events, etc! Please convo me and we can work together to create a one of a kind piece for you! Due to the time I spend in collaboration with you for your one of a kind piece, custom orders vary in price, depending on the style and design elements.
Last but not least a note about my studio and safety....
All items are made in my 100% smoke and pet free studio. Some of the hair accessories may include small objects (i.e. pearls, vintage pieces) that could pose a choking hazard if it becomes detached from the item. For this reason, adult supervision is required at all times with my pieces. I do not hold responsibility for my items once they leave my studio.
Last Updated November 30, 2015