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Shop policies

Last updated on May 10, 2022

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Current completion/shipping schedule:
****IF you DO NOT list your event date in the NOTES TO SELLER section at checkout I cannot guarantee that it will get to you on time!!!!!!!********************
*It is currently taking me 7-21 days to make an order. Please let me know your event date at checkout as I schedule my orders accordingly.
{If you don't let me know in the notes to seller at the checkout then I can't guarantee it will arrive on time}

*If you are purchasing a flag banner I am currently at 12-21 days.

*INTERNATIONAL ORDERS- Your event dates will not be guaranteed you must read the notes in the shipping policy section for more details. I reserve the right to cancel any International order if I believe I will not have enough time to make and ship it.
Returns and exchanges
I always go above and beyond to ensure that no Special Event deadline is missed and that every item is finished with care. I literally only get 3-4 hours of sleep on most nights. Please be considerate of how much labor goes into making your item and contact me IMMEDIATELY after receiving your item if you have an issue. I will make every attempt to resolve the situation if it is brought to my attention no more than 30 days after receiving the item.

I understand that even though I do my best to accommodate every custom order there may be a pattern or fabric that you just can't live with once you see the banner. I will happily switch out a letter or a flag in that situation. Email me first, before returning the banner so that we can discuss available options.

I accept paypal, check, money order and cash. Items will ship once payment is received.
Wondering when your order will ship?
Please see your receipt- it will have your ship by date on it.
If you Do not put your event date in the NOTES at checkout - I can no longer guarantee that your order will arrive on time for your party/shower/birthday, etc.
I make each and every piece by hand- and I do not own a sweat shop - nor do I like to feel like I am working in one! I can make only a certain number of items in a 12 hour work day. Please have patience! I promise I am not sitting around all day eating bon bons . I would love to be able to get to everyone's orders out within 48 hours after they are placed but unfortunately it is just not possible. :)

Mail Holidays/Closures:
Wednesday, January 1 - New Year’s Day
Monday, January 20 - Martin Luther King Jr's Birthday
Monday, February 17 - Washington’s Birthday (Presidents' Day)
Monday, May 26 - Memorial Day
Friday, 4th of July - Independence Day
Monday, September 1 - Labor Day
Monday, October 13 - Columbus Day
Tuesday, November 11 - Veterans Day
Thursday, November 27 - Thanksgiving Day
Thursday, December 25 - Christmas Day
Thursday, January 1, 2015 - New Year's Day

International ORDERS- your event dates will NOT be guaranteed so please do not purchase something with the hopes that it will arrive in time for your event UNLESS you follow the shipping timelines I have outlined here:.
(This timeline includes Product Manufacture + Shipping)
EU countries (excluding Italy): Please allow 6 weeks from purchase
Canada: Please allow 6 weeks from purchase
Australia:Please allow 6 weeks from purchase
Italy: Please allow 8 weeks from purchase
South and Central America: Please allow 6 weeks from purchase
Asia: Please allow 6 weeks for shipping and handling
Additional policies and FAQs
* Send me any IMAGES or LINKS you have: invites, decorations, outfits, bedding, etc.
* BE very SPECIFIC - if there is a color you HATE- let me know!
Vice Versa if there is
a color you LOVE let me know.
* BE even MORE SPECIFIC - use lots of descriptive words when referring to colors-
for example light blue, sky blue, robins egg blue, navy
blue, sapphire, baby blue, bright blue, primary blue- all
describe very specific shades. If you say "blue" I will
make a guess as to which shade you are referring to.
* Let me know if you like your banners with any of the following traits:
Lots of patterns (few if any solids)
Colors evenly mixed (one color will never be next to a similar color)
Colors in harmony ( for example- light pink and dark pink next to each other)
Specify your taste preference for patterns (florals, vintage, modern prints, chevrons, dots, stripes, gingham, paisley, etc)
space restrictions - specifically for small spaces