Announcement I will no longer offer items in this shop. Please purchase over at www.bellebutters.com
I will no longer offer items in this shop. Please purchase over at www.bellebutters.com
Belle Butters (when noted for hair use) works best on coarse-haired naturals, but fine-haired naturals use it as a pomade to hold a style or to lay their edges down. All the butters can be used on the skin for moisturizing, healing dry skin and encouraging elasticity of your skin.
Accepted payment methods
- Accepts Etsy gift cards
Payment is due once invoice is received/once you are taken to PayPal site to view and pay the invoice.
If you have any trouble with receiving your invoice, please let me know right away.
MO residents are required to pay sales tax.
Effective October 25, 2010, custom orders must be paid for in advance. Once I am contacted about a custom orders and the details are discussed with the buyer, a link will be generated for the buyer to purchase the order. At that time, the order will then be made. I will contact the buyer when the item has shipped. Currently, turn around time from payment received to item shipped is 1-2 business days, unless otherwise stated during initial conversation with the buyer. Please keep in mind that custom orders require time and special attention. Also, because the order is custom, please keep in mind that not all sizes or ingredients are immediately available and that I may have to order those things before your custom item can be made, thus the reason for purchasing your item beforehand (those monies go towards your order). All of this will be discussed with the buyer prior to generating a link for the custom order and purchase.
Please make sure the address you provide through Etsy and PayPal is correct. If you are purchasing a gift to be sent to someone other than you, please provide their shipping address on PayPal. I will ship the gift to that address. I will not replace purchases that have been sent to the incorrect address.
Please note that cold pack shipping has resumed for all U.S. orders. Cold pack shipping applies to all items except for the Dous Te Bath and Body Oil(all sizes). Cold pack shipping is not available for Canada or international orders.
Cold pack shipping is a flat rate price of $5.00. This covers the cost of bumping your order from a first-class shipping rate to priority. We cannot guarantee with this method that your butter will not melt, however, we hope that cutting the shipping time in half (in most cases), supplemented with the cold pack, that we are avoiding this from happening. In the case that your butter melts, just simply store your butter in the refrigerator to let it cool and get firm again. This process may cause your butter to crystallize, as most butters like shea or avocado butter are prone to do at times. This does not lessen the quality of your butter and it will emulsify in your hands like usual. Do expect some settling to occur if your butter melts.
All shipping will be tracked and the customer will be notified of when the order has shipped. We advise the customer to please take note of the estimated time of arrival to make sure the package is retrieved when it is delivered to avoid it from sitting in the high heat.
Refunds and Exchanges
Please contact me right away here at Etsy or email me at bellebutters [!at] gmail.com with your order information, name and address.
Do you accept returns?
We do not accept returns. Anything sent back to us will be disposed of.
My order isn't what I expected, what should I do?
If you are unsatisfied with your order, please contact me as soon as possible so that it may be rectified as soon as possible. Please do not wait. I am willing to work out almost any situation.
I placed my order a while ago and I haven't received it yet, what's going on?
Belle Butters is whipped and mixed together by hand, by me. If I am overwhelmed with orders, it will be noted here on the site that it may take a bit longer for your Belle Butters to arrive. I really do appreciate your business and I am working as fast as I can to get your order to you.
Additional policies and FAQs
Yes, Belle Butters is made with 100% pure unrefined shea butter.
What about your other products? Are they organic or unrefined?
I will notate in the ingredient list whether a product is organic, raw, raw pressed, unrefined.
I received my butter and it's too firm/too soft/gritty. Why is that?
Not all butters are created equal. They are varying degrees of firmness and softness. Shea butter tends to be somewhat soft, mango butter is firm and cocoa butter is hard. If your butter is gritty, it more than likely crystallized because of the temperature. While we try to do the best we can to make sure your butter does not get too warm during shipping, we have no control over the environment. The grit will emulsify, just like the butter does when warmed with your hands.
As the weather gets warmer, we will begin e-mailing customers an ETA for their shipment. Hopefully with a heads up, you'll be able to pinpoint when your order will arrive so that it is not sitting in the heat.
How do I use Belle Butters?
Belle Butters can be used as a deep conditioning treatment, pomade for twists or locs, moisturizer for the hair and body, and for strengthening nails.
On hair: It is best to apply Belle Butters when the hair is damp and then styled (braids/twists). Belle Butters can also be applied to dry hair to replenish moisture.
On body: Apply immediately after drying off from your bath or shower for smooth, supple skin.
On nails: Massage Belle Butters onto your nails everyday for stronger, longer nails in less than 2 weeks.
Remember that a little goes a long way! Belle Butters has a low melting point so it emulsifies easily in your hands.
Is Belle Butters safe for children?
Yes! Belle Butters has been tested on myself (I have sensitive skin) before it is delivered to your doorstep. If your child is experiencing problems with sensitive, dry skin, this is the perfect product for your son or daughter.
Important: Please perform a skin test before using Belle Butters. If rash or irritation occurs, please discontinue use.