BeneathTheRowanTree's Shop Policies
Welcome to BTRT where we are a passionate about toys made with natural materials toys and designed to encourage wonder and imagination.
We are a family based, Canadian shop.
We accept PAYPAL & ETSY Direct Payment.
Echecks may be used, we will not ship until the payment clears.
We ship from CANADA.
Most orders take 7 - 10 days to prepare/ complete prior to shipping at this time (due to volume).
Small & Light Packets generally take 7 - 10 business days in transit, but may take considerably longer depending on season and the vagaries of the postal system.
Faster options are available, at your request and expense.
Tracking is NOT standard on small packets to the USA or overseas, you may choose to upgrade your shipping to a tracked option, at your request and expense.
If you are concerned about the arrival of your item, please let us know.
Refunds and Exchanges
If you are concerned with the quality or workmanship of an item contact us immediately.
New items must be shipped back to us within five days (in the mail in that time) of receiving the item.
Refunds will be made through Paypal once the item arrives back to us in the same condition it went out.
Down the road, if you have issue with an item, contact us to discuss your concerns.
We do our best to describe items thoroughly, including the size, colour and measurements. We do not refund for size or colour issues. In some cases exchanges can be made.
Ask about sizing, colour and for more pictures if you are uncertain about an item before purchase.
Additional Policies and FAQs
Allergy Alert: We do have a dog in the home, but not in our studio space. We do not use any scented products (detergent etc) in our house due to sensitivities and allergies.
Last Updated July 30, 2014