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Note from shop owner Under construction.

Note from shop owner

Last updated on Feb 12, 2017

Under construction.

Bernadette

Contact shop owner

Bernadette

Shop policies

Last updated on December 15, 2016

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are unhappy with your item, please contact me within 7 days after receiving your package before leaving negative feedback. I will do my best to work something out with any customer that contacts me!

***If you would like to return your item to me, they must be returned in the condition they were received by you, including the original packaging. You are responsible for paying for the return shipping costs and safely returning the item to me (you may want to consider insuring the package).
Once I receive the item, I will refund the cost of the item, minus shipping costs.

LOST & DAMAGED SHIPMENTS
***Please contact me if you do not receive your package as scheduled or if an item is damaged in transit. If damaged, please keep the item together with the box or envelope, along with all packaging materials since all parts will be needed to file a claim.
If either situation occurs, I will need your cooperation when I make an insurance claim. It will require an online affidavit to be filled out by the customer and photos of the damage. For lost shipments, I will also contact your local Postmaster to see if your package can be located.
***Refunds can only be issued after official claims have been completed.

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Payment
PAYPAL:
- Paypal orders will be shipped to the shipping address provided on the PayPal Transaction Details Page only. Please check the PayPal shipping address to determine it is where you want the item to be shipped.
-If the order is to be sent to another recipient, buyers will need to add the recipient's shipping address to their PayPal account and select as the shipping address for this order.

DIRECT CHECKOUT
- Direct checkout orders will be shipped to the address provided on your Etsy transaction page, unless a special request has been made.
Shipping
All items are MADE TO ORDER, unless stated otherwise, so please allow 2 to 3 days for production. Once items are complete and payment is received, they will be sent out via USPS First Class Mail.

U.S. ORDERS
- Buyers will receive a tracking number. USPS First Class Mail Delivery takes about 3 to 7 days. USPS Priority Mail takes 2-3 days. If you need an item by a certain date, please contact me PRIOR to making a purchase to verify that your package can arrive on time.

INTERNATIONAL ORDERS
- First Class Mail to countries overseas will take at least 2 to 4 weeks for delivery. Sometimes, it will take longer depending on the destination.

- At the moment, the overseas countries that I ship to are: Australia, Canada, New Zealand, and United Kingdom. Packages to these countries will include Delivery Confirmation.

- Buyers are responsible for paying any customs import taxes, duties, tariffs, VAT, or other charges assessed by their country. Please check into those charges BEFORE making a purchase.

I am not responsible for:
- delays caused by USPS
- lost/stolen packages
- items not received due to an incorrect address
Additional policies and FAQs
Everything is handmade by me. No two pieces will be exactly alike. I do my best to remove all imperfections such as lint for polymer clay pieces, but this might not be for you if you are looking for something that is 100% perfect without any mistakes.

Payment is due before any custom orders can be started.

Signature confirmation will be required if your total order is $250 or more. It may also be required under other circumstances. If a signature will be required, you will be contacted at the time of shipment.