Accepted payment methods
Returns and exchanges
We hope you are satisfied with your purchase. If for any reason you are not, you may return it in perfect condition, in the original packaging, having contacted us within seven days after the delivery date, requesting a returns number. All returns to be received by us, with a confirmed order, invoice and returns number included, within ten days post the date of delivery. Please note, after this time period we are under no legal obligation to accept the return, as stated in The Consumer Protection (Distance Selling) Regulations Act 2000. We will then arrange to exchange the product or make a refund. Please note any refunds will not include postage, packaging or courier charges. For products returned the Customer should quote the returns number and be responsible for all costs and expenses (including any insurance) of returning the goods to the original dispatch point. The Customer's payment will be returned within 28 days, subject only to deduction of any direct costs of transport and insurance incurred by the Company in relation to the original shipping and return of the goods upon receipt of the goods and inspection as to their suitability for re-sale.
Customised, bespoke, handmade and personalised goods are not eligible for return unless the goods arrive in a faulty condition, or the customisation does not match the specifications provided at the point of sale.
If goods are damaged during delivery, these will be replaced, inclusive of delivery costs to return the damaged items, only on receiving notification within seven days after the day of delivery. Failure to notify us in writing as stated, with a description of the damage and requesting a returns number, in accordance with these terms and conditions, it will be deemed that the goods have been accepted and are eligible for payment. Replacement goods will be dispatched on receipt of those damaged, which should be returned within ten days of receipt, with the returns number, and detail of damage.
Cancellation of an Order
If a customer cancels an order, written notice must be given by the Customer within seven days from the day on which the goods are received by the Customer, detailing the order and invoice number, and requesting a returns number. The Company is not obliged to take return of any item where notice is given outside this period. For products returned the Customer shall quote the returns number and be responsible for all costs and expenses (including any insurance) of returning the goods to the original dispatch point, being in perfect order and in original packaging. The Customer's payment will be returned within 28 days, subject only to deduction of any direct costs of transport and insurance incurred by the Company in relation to the original shipping and return of the goods upon receipt of the goods and inspection as to their suitability for re-sale.
The Company reserves the right to cancel an order received, if there is insufficient stock to deliver the goods, there is no delivery to the Customer's area, or there is an incorrect pricing shown on the order due to an error being displayed on the Bessie Mays Etsy Shop, or from an error of pricing from a supplier. The Customer will be informed by email and will be refunded via the credit card deducted from as soon as possible, but no longer than 28 days of order receipt. No additional compensation will be applicable.
You can contact us directly if you wish to make a purchase but do not wish to use PayPal, and we can process your card transaction through an alternative secure online payment processor.
We are keen to deliver your order quickly and safely, and for all UK addresses we dispatch by using Royal Mail Standard Delivery.
If next day or trackable delivery, is required, then please contact us, and we can arrange this and provide a quote.
Rest of the World:
For all deliveries outside of the UK we utilise Royal Mail Airmail, which can take 4-7 working days
Royal Mail International Signed for can be requested, by contacting us and we can arrange this and provide a quote.