Betty & Mabs
BettyandMabs' Shop Policies
After years of making pearl jewellery for friends and family we decided to sell our handmade jewellery at the local markets and from there have grown to sell our jewellery online.
Our skills and knowledge accumulated through aquaculture qualifications and years of jewellery design have enabled us to source high quality genuine freshwater pearls and create elegant and classic jewellery at affordable prices. All our jewellery is designed and made locally in Australia.
Our jewellery collection includes traditional pieces with all the strands (except elasticated bracelets) being hand knotted between pearls to ensure their security. All of our clasps are sterling silver and have French wire to finish off the string ends. Not only does this enhance the appearance of the jewellery but ensures a high level of quality which enables us to make our jewellery last for many years.
Betty & Mabs only accept payment via PayPal to ensure the protection of both parties involved.
If you do not have a PayPal account payment can still be made through PayPal using a Visa/Mastercard Credit/Debit card via their eCheque facility. Payment using this method takes 2-5 business days to clear and your order will not be shipped until this payment has cleared.
Please note that any discount codes issued before Feb 2013 were for our other store and will not be valid in our Etsy store.
Betty and Mabs will not be held responsible for any import taxes/duties which the buyer may incur. It is the buyers responsibility to check on and pay for the importation of their product into their country.
All our orders, local and international, are shipped by Australia Post. We keep stock of all our jewellery so we can post it within 2 days of receiving an order. All orders within Australia should arrive within 2-5 days after shipment. International orders can take between 1 and (very seldom) 4 weeks. For urgent deliveries other shipping options are available (such as registered post, express post and express courier) so please contact us if required.
It’s important to us that our customers are happy and receive the product that you expect. For this reason we take care to package our items so they don’t get damaged and can be given as a gift.
Refunds and Exchanges
We make all our jewellery ourselves and ensure that it is all checked for damage or faulty workmanship before being posted to our customers. We offer a 100% money back guarantee (less shipping costs and the buyer is responsible for return shipping) on all jewellery (except earrings due to health regulations) if it is damaged or does not match the description on the website.
Returns must be within 10 days of receipt, all original packaging must also be returned. Betty & Mabs is not responsible for any damage that occurs to the jewellery whilst it is being returned. All money will be refunded using the original payment method.
Additional Policies and FAQs
How do I pay for my order?
All payments are made through PayPal which accepts all major credit cards.
Are online payments secure?
All online payments are made via PayPal and all buyers are covered by their protection.
Where are you based?
We are based in Adelaide, Australia.
How much does shipping cost?
Within Australia shipping is $2 for the first item then 0.50c for each additional item. For international shipping, it is $6 for the first item and then 0.50c for each additional item. This excludes the sets are they are a bit bulkier/ bigger/ heavier.
How long does shipping take?
We keep stock of all our jewellery so we can post it within 2 days of receiving an order. All orders within Australia should arrive within 2-5 days after shipment. International orders can take between 1 and (very seldom) 4 weeks. For urgent deliveries, other shipping options are available (such as registered post, express post and express courier) so please contact us if required.
Is there a minimum order?
Are all the pearls genuine?
Yes all our pearls are genuine cultured freshwater pearls.
Where do the pearls come from?
Our pearls are sourced directly from many different freshwater farms throughout Asia.
Where is the jewellery designed and made?
All our jewellery is designed and made in Adelaide, Australia.
What are the findings and thread made from?
All clasps and findings are made of sterling silver and some are plated in rhodium. The French wire is silver plated. The knotting thread is nylon.
Can I return my pearls if I am not satisfied?
Please see the ‘Returns Policy’.
I like a certain bracelet/necklace but would like it in a different length/size, is this possible?
Yes, please contact us via email and if we have the required pearls in stock we will be happy to customise your order.
In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.
Last Updated December 12, 2013