BiancasThreads' Shop Policies
Thanks you for visiting Bianca's Threads. We offer unique handmade items to brighten your surroundings. Each scarf, shawl or piece of artwork is made individually and no two are exactly alike. Please feel free to contact us with any questions you may have. We also will work with you to weave or sew that special piece using your fiber or fabrics and trims. Please enjoy your visit and we look forward to hearing from you.
Payment is due in full at time of order. Cancellations must be made within 24 hours of purchase. We cannot process cancellations after item has been shipped. We gladly accept payment made through PayPal, money orders, and single party checks. There will be a hold on all items paid by check or money order for 10 days from receipt of the payment.
Items will be shipped within 5 business days, except for items paid by check and money order (see Payment Policy for details). We do not ship internationally due to customs and cost of shipping. All items will be shipped via USPS Priority shipping and cost of insurance will be added to all shipping charges. Items will be insured for the price sold plus shipping costs. This is for the protection of both the customer and Bianca's Threads. All items shipped with have a delivery confirmation number and tracking numbers. Tracking numbers will be emailed to buyers within 24 hours of shipping. We will not be responsible for items that are stolen from the delivery point. Please be sure you have a secure location for your delivery.
Refunds and Exchanges
Refunds requests must be made in writing within 14 days of receipt of item. Email is acceptable. Buyer is responsible for return shipping on item and refund will be processed after item has arrived at Bianca's Threads. Refunds are for the price of the item only. No refunds on shipping, insurance or tracking costs for items that arrive safely.
Items damaged or lost in transit will be refunded after USPS has processed the claim and made payment. Damaged items must be returned to Bianca's Threads for processing. Please contact us for further instructions should your item be damaged in transit. Refunds on shipping costs are only applicable for lost or damaged items.
Additional Policies and FAQs
Have you got that perfect piece of fabric laying about? Do you have some yarn your grandmother spun years ago just taking up space? Bianca's Threads can work with you to make a unique scarf, shawl or piece of art to showcase your treasure. Please contact us for special pricing on items made with fibers and fabrics that you supply.
Last Updated January 14, 2012