BigHeartCompany is taking a short break
We love what we do??
I have at last moved to the UK to be with my family..... and at last our product can be on your doorstep in no time...
BIG HEART COMPANY SHOP
come in and enjoy finding that special something....
Accepted payment methods
Returns and exchanges
Our product is hand made - imperfection is part of the character of the product as each item is individually made - this has to be kept in mind when purchasing.
If you are not happy with a product we are very happy to replace it to the same value...
If your order does not arrive within 30days (barring extraordinary delays due to postal strikes, extreme weather or political events) we will re-send a replacement - but this is only a once off.
I you change your mind within 30days of your purchase date. If they are in the same condition that we sent them in, we will refund you your purchase, but shipping costs are non-refundable. Please make contact with us via email and let us know what you plan to do....
Please send us a picture of the damaged goods - and this will be replaced by us..
ORDERS - 50% on confirmation of order and balance of payment on completion and before delivery.
TAXES - for customer's account
CANCELLATION - if we are unable to deliver your goods for any reason we will refund the full amount
DELIVERY COSTS - either as listed or to be quoted
We send parcels within 1 to 5 days...
Please note orders can be delayed these things do happen but we will be in constant communication with you.....
Any additional customs charges will be paid by the buyer
Additional policies and FAQs
We can wholesale some products depending on the quantities ordered.
If we feel that good customer service requires that we bend the rules a bit - we are not afraid to do this....