REFUNDS - No cash refunds.
Our product is hand made - imperfection is part of the character of the product as each item is individually made - this has to be kept in mind when purchasing.
If you are not happy with a product we are very happy to replace it to the same value...
MISSING GOODS
If your order does not arrive within 30days (barring extraordinary delays due to postal strikes, extreme weather or political events) we will re-send a replacement - but this is only a once off.
RETURNING GOODS
I you change your mind within 30days of your purchase date. If they are in the same condition that we sent them in, we will refund you your purchase, but shipping costs are non-refundable. Please make contact with us via email and let us know what you plan to do....
DAMAGED GOODS
Please send us a picture of the damaged goods - and this will be replaced by us..

PAYMENT - full payment on confirmation of order via PAY PAY or EFT
ORDERS - 50% on confirmation of order and balance of payment on completion and before delivery.
TAXES - for customer's account
CANCELLATION - if we are unable to deliver your goods for any reason we will refund the full amount
DELIVERY COSTS - either as listed or to be quoted

We ship from the United Kingdom
We send parcels within 1 to 5 days...
Please note orders can be delayed these things do happen but we will be in constant communication with you.....

Any additional customs charges will be paid by the buyer

Local shoppers you may collect...

We can wholesale some products depending on the quantities ordered.

If we feel that good customer service requires that we bend the rules a bit - we are not afraid to do this....