BijouxMalou

Original Handmade Jewellery and Bookmarks

Llanidloes, United Kingdom · 10601 Sales

BijouxMalou

Original Handmade Jewellery and Bookmarks

Llanidloes, United Kingdom 10601 Sales On Etsy since 2013

5 out of 5 stars
(2257)

Announcement   Welcome to my shop! I hand make jewellery and bookmarks inspired by nature, books, mythology and travel. What started as a hobby stayed a hobby, but Etsy has allowed me to practice this hobby all the time :) Thank you for supporting my creative work and dream lifestyle.

Announcement

Last updated on Aug 15, 2018

Welcome to my shop! I hand make jewellery and bookmarks inspired by nature, books, mythology and travel. What started as a hobby stayed a hobby, but Etsy has allowed me to practice this hobby all the time :) Thank you for supporting my creative work and dream lifestyle.

Malou Koldenhof

Contact shop owner

Malou Koldenhof

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Reviews

Average item review
5 out of 5 stars
(2257)
View all 2257 reviews

About

What started as a hobby stayed a hobby!

While everyone has their own story about becoming an etsy seller, I don't want to bore you too much with the cliches (though they are suprisingly true). So here follows my short version bio:

Dancing through childhood in the country cheese and tulips -> becoming a happy university nerd -> a love story makes me swap Amsterdam for London -> living the UK life of tea, biscuits and the queen -> starting my Etsy shop -> many cups of tea later, my Etsy shop becomes my main income -> changing the grey of the city for the green of Wales -> surrounded by sheep my Etsy shop goes better than ever. #livingthedream

What started as a hobby stayed a hobby, but Etsy has allowed me to practice this hobby all the time :) I create each piece with a passion to make an unique item and if this would ever feel like a job to me I would quit. This shops means a lot to me and I want it to stay a work of love.

My customers are very important to me, and while I can't talk to them directly, believe me when I say that I talk to a large red postbox on a daily basis (and I can use Etsy messages). I am always happy to give the best customer service I can, and the good feedback is what keeps me smiling while working.

I am crazy about seeing how things are made (my boyfriend and I used to binge-watch How It's Made on the Discovery Channel). I reckoned that you as a customer might like to see the same of my products, so I try to share as many pictures and videos as possible.

I live in Llanidloes, Wales, where I spend my free time in nature and I spend my working hours on my hobby. I am very thankful that my customers have allowed me to live this fantastic lifestyle.

Shop members

  • Malou Koldenhof

    Owner

    Hand making jewellery is a passion, and a constant strive for originality and perfection. This etsy shop supports my lifestyle, living and working in Mid-Wales. I run this shop alone, and enjoy the different aspects, from designing to photography :)

Shop policies

More information

Last updated on Sep 11, 2018
Frequently asked questions
Custom and personalised orders

During the months November and December I won't be able to take on custom orders (processing regular orders is taking all my time).

However, small changes to existing products are always possible. If you like a different chain length, just leave a note with the exact measurements you'd like with your order. There won't be any charges for changing the length of necklaces.

Be aware that items which were changed specifically for you, cannot be returned.

Care instructions

To keep your jewellery in the best condition, please store them in a dark and dry place (such as the pouch in which the jewellery comes).

Gift wrapping and packaging

Regular packaging: Each item comes in an individual velvet bag or in a gift box (see the individual listing information).

Add on gift wrapping: Click 'this order is a gift' when the item is in your basket, and you will have the option to add on wrapping.
By selecting this gift wrapping your order will come packaged in a gift box which is wrapped in a eco-friendly wrapping paper and washi/paper tape. However be aware that this means you can no longer open the package before gifting it (without damaging the packaging).

Plastic-free: I am currently transitioning to go completely plastic-free, and I am using up some final bubblewrap packaging. If you already want a plastic-free envelope and padding, please leave a note to let me know.

What happens if my order doesn't arrive?

If your international order still hasn't arrived after 5 weeks (when shipped with regular post) I will always send out a new parcel. If you are in the UK and the order is not with you within a week I will dispatch a new parcel.

What shipping options are available?

Standard Shipping - Cheapest delivery option going through regular local mail, without being tracked! In the shipping/policy you can find estimated delivery times.

Signed For Shipping - This shipping option also goes through local mail, but will have tracking available for the following destinations: Canada, USA and EU countries. For other countries, this service has no tracking. Signature required on arrival.

Courier Express Shipping - This service is an upgraded shipping type which is fast and comes with full tracking. Depending on which country you are located in it will either come with DPD, UPS or FedEx. Phone number required! If I don't receive a phone number, and cannot get in contact with you the order will be cancelled.

What happens if my order arrives damaged or broken?

While I always try to package parcels very well, every now and then there might be one parcel which doesn't survive the rough handling in the post.
I double check everything I send out, but there can be cases where something might break within a short time when wearing it (due to a faulty clasp for example).

If this is the case please always contact me, by sending an Etsy message! I will do everything I can to make up for the trouble, and you will always receive a new item. My customers mean everything to me, so when something is wrong please give me the chance to set it right.

Safety hazards: proper use of products, injuries and children.

All the jewellery and bookmarks I make are designed for adults, and can be a safety hazard to children. I use strong metals, glass, glue, glow in the dark, obsidian, small parts, which makes my items unsuitable for children! Neither should my jewellery and bookmarks be used for any other purposes then which they were intended for (the metal grade isn't food safe for example, nor should jewellery be worn during exercise). I am not responsible for any injuries, deaths or damages caused by any of my products.