Announcement Welcome to Circa Makers & Merchants...a great place to find unique vintage finds reserved just for our online customers! If you ever visit the Upcountry of South Carolina, come see us at our brick and mortar store at 219 West Main Street Easley ,SC. You can also find us on Facebook and Instagram!
Welcome to Circa Makers & Merchants...a great place to find unique vintage finds reserved just for our online customers! If you ever visit the Upcountry of South Carolina, come see us at our brick and mortar store at 219 West Main Street Easley ,SC. You can also find us on Facebook and Instagram!
Carol Renfro-Demmon on Apr 12, 2016
I have not received the item yet. I purchased the item for my husband for his birthday with a shipping cost of $16. Now the seller is holding me hostage saying he can't ship it for less than $34 -- more than double the cost I agreed upon. I either have to pay the additional shipping cost or cancel the order according to the seller. I made a contract with the seller for a certain price including shipping. If the shipping cost is more than he anticipated, doesn't he have to honor our agreement? Isn't that the cost of doing business. If it only cost $10 to ship the item would he really refund me the $6 ? Can someone please help me. I don't know who to contact regarding the situation. What I do know us that I feel like the seller is trying to take advantage of me
Erin responded on May 4, 2016
Hi Carol, I am so sorry for your inconvenience. Please refer to this information from our policies: "If actual shipping is higher than the estimate, we will pay up to $2.00 over. Beyond that amount, we will message with an exact estimate." We have messaged you both through Etsy and email with no response other than this review. We have issued a full refund and sincerely apologize for the delay. We pride ourselves on having great customer service, as evidenced by our reviews. If your shipping was only $10, we would have most definitely refunded the $6, and have done so in several situations in the past. Again, it was not my intention to hold anything or anyone hostage. Simply a misunderstanding. Sincerely, Erin @ Circa
maono8 on Jan 22, 2016
So carefully packaged and sent with care. They are gorgeous--really wonderful paintings! I love them.
Accepted payment methods
-Purchases are shipped USPS standard or priority with tracking. Larger items may be shipped UPS. Please ensure that your Etsy address matches your PayPal shipping address. All orders will ship to your PayPal shipping address. If you do need the item shipped to another address, such as in the case of gift-giving, just drop us a message within 24 hours of purchase. We will ship anywhere, so please feel free to ask for a shipping quote!
-Items normally ship within 3 business days of purchase.
-We do offer combined shipping rates when buying more than 1 item.
-We will ship anywhere. Just convo for a shipping quote!
Refunds and Exchanges
We do not accept returns more than 2 weeks after purchase.
Thanks for understanding and making your purchases carefully.
Additional policies and FAQs
In an effort to reuse and reduce material waste, we often use clean, recycled packing materials.