sherlock16 on Sep 8, 2014
Purchased and paid 8/25; first notification promised shipment 1-3 days after payment; around 8/30 notified to contact seller; received message that vendor was out of town and item will ship in a few days; item shipped out 9/5 and received 9/8. Package marked "do not bend". Should have been also marked "DO not rip up the paper it's wrapped in". memorable experience - remarkably incompetent vendor......
Kate responded on Sep 16, 2014
I sent as many notifications as I felt necessary to keep buyer updated of the delayed shipping date. (I don't feel it is necessary to go into details about why I had to go out of town.) I've never had to note on a package to "not rip the paper the package was wrapped in". If the packaging was damaged upon receipt, then that is something to take up with the mail carrier. I have no control over the outside packaging after dropping it off at the post office. I included the necessary instructions on the package (do not bend and fragile). Any handling issues after that should be taken up with the post office. I was also completely unaware of any damaged packaging prior to this review. Finally, I don't see any mention of the actual product being damaged, only the packaging.
I do my best to support my local community by buying supplies from local stores and Etsy shops.
Accepted payment methods
- Accepts Etsy gift cards
Payment is expected at the time of sale. If you are having any type of problem with your purchase, please let me know as soon as possible.
TX residents will be charged 8.25% sales tax.
Please make sure your Etsy shipping address is correct. I can not be held responsible for shipping to an incorrect address, if that is what is provided. If you need your items mailed to a completely different address, convo me with the details.
The shipping fee consists of the postage cost, mailing supplies costs and handling.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
All returned merchandise should to be in its original condition and packaging and must be returned within seven business days of receiving the item(s). If returned merchandise appears to be damaged or used, only a partial refund will be issued. I will issue a credit after I receive the returned products.
Shipping/ handling charges are non-refundable and buyer is responsible for return shipping costs.
Additional policies and FAQs
If you are interested in a larger quantity of any golf ball marker necklace, please convo me with details.